US Eye
Patient Care Access Representative
US Eye is a physician‑led, patient‑centric network of eye care practices.
As a Patient Care Access Representative, you will maintain a friendly, warm, and inviting environment at the front desk, ensuring patients feel welcome and supported throughout their visit.
Job Summary Patient Care Access Representatives are responsible for maintaining a friendly, warm, and inviting environment at the front desk/patient check‑in and/or check‑out areas.
They must be polite, attentive, organized, and able to effectively communicate with patients and assist them in any way they can.
Responsibilities
Greet and direct all patients, visitors, and staff upon entry to the practice.
Monitor reception areas throughout the day and provide assistance as needed.
Provide a pleasant, prompt check‑in experience by verifying patient information and assisting with questionnaires and forms.
Print daily team/physician schedules and cross‑check appointment charts.
Attend to walk‑in patients, scheduling inquiries, and prescription/record pick‑ups.
Disseminate pertinent information via telephone systems and computer software as appropriate.
Maintain an orderly workspace that ensures safety and integrity for patients and staff.
Complete appointment confirmation calls and collect co‑payments, non‑covered fees, and existing account balances during check‑out.
Fill out essential reports and forms as requested.
Answer and triage incoming calls in a high‑volume setting with professionalism, providing an exceptional patient experience.
Respond to appointment requests via email, Phreesia, and other pathways.
Collaborate with the contact center to manage the phone queue, maintaining service response times.
Schedule appointments accurately according to practice templates and protocols.
Meet productivity and patient care standards aligned with the organization’s expectations.
Perform additional administrative responsibilities as needed.
Adhere to applicable laws, regulations, and contractual obligations, following the Compliance Program and Code of Conduct.
Competencies
Follow oral and written instructions.
Demonstrate knowledge of materials, methods, instruments, and equipment.
Read, write, and perform mathematical calculations.
Maintain confidentiality and multitask in a fast‑paced environment.
Manage time to meet deadlines and organizational requirements.
Education & Experience
High school graduate or equivalent.
Outgoing personality and detail‑oriented.
Knowledge of Microsoft Office Suite.
Optimal customer service skills.
Ability to work under pressure and respond positively to patient requests.
Position Type & Hours
Full‑time. Monday through Friday, 8:00 A.M. – 5:00 P.M. (occasional overtime).
Location: Venice, FL.
Physical Demands Excessive walking, standing, bending, and stooping; occasional lifting up to 10 pounds. Requires routine use of hands for handling objects, reaching, and speaking.
Benefits
401(k) Company Match
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
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As a Patient Care Access Representative, you will maintain a friendly, warm, and inviting environment at the front desk, ensuring patients feel welcome and supported throughout their visit.
Job Summary Patient Care Access Representatives are responsible for maintaining a friendly, warm, and inviting environment at the front desk/patient check‑in and/or check‑out areas.
They must be polite, attentive, organized, and able to effectively communicate with patients and assist them in any way they can.
Responsibilities
Greet and direct all patients, visitors, and staff upon entry to the practice.
Monitor reception areas throughout the day and provide assistance as needed.
Provide a pleasant, prompt check‑in experience by verifying patient information and assisting with questionnaires and forms.
Print daily team/physician schedules and cross‑check appointment charts.
Attend to walk‑in patients, scheduling inquiries, and prescription/record pick‑ups.
Disseminate pertinent information via telephone systems and computer software as appropriate.
Maintain an orderly workspace that ensures safety and integrity for patients and staff.
Complete appointment confirmation calls and collect co‑payments, non‑covered fees, and existing account balances during check‑out.
Fill out essential reports and forms as requested.
Answer and triage incoming calls in a high‑volume setting with professionalism, providing an exceptional patient experience.
Respond to appointment requests via email, Phreesia, and other pathways.
Collaborate with the contact center to manage the phone queue, maintaining service response times.
Schedule appointments accurately according to practice templates and protocols.
Meet productivity and patient care standards aligned with the organization’s expectations.
Perform additional administrative responsibilities as needed.
Adhere to applicable laws, regulations, and contractual obligations, following the Compliance Program and Code of Conduct.
Competencies
Follow oral and written instructions.
Demonstrate knowledge of materials, methods, instruments, and equipment.
Read, write, and perform mathematical calculations.
Maintain confidentiality and multitask in a fast‑paced environment.
Manage time to meet deadlines and organizational requirements.
Education & Experience
High school graduate or equivalent.
Outgoing personality and detail‑oriented.
Knowledge of Microsoft Office Suite.
Optimal customer service skills.
Ability to work under pressure and respond positively to patient requests.
Position Type & Hours
Full‑time. Monday through Friday, 8:00 A.M. – 5:00 P.M. (occasional overtime).
Location: Venice, FL.
Physical Demands Excessive walking, standing, bending, and stooping; occasional lifting up to 10 pounds. Requires routine use of hands for handling objects, reaching, and speaking.
Benefits
401(k) Company Match
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
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