Sitel Corp.
Join our dynamic team at Foundever in Montgomery, AL where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 201 Technacenter Dr, Montgomery, AL 36117. Please note that candidates must reside within commuting distance to our office.
About Foundever Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview As a Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Compensation:
Starting at $17 per hour
Training Compensation:
100% paid professional training at $15/hour
Work Schedule:
Expected to work no less than 40 hours per week, with availability on weekends as needed
Training Hours: Training will be conducted from 9 am to 5:30 pm.
Shift Options: After training, you will work an 8-hour shift between 1 pm and 10 pm or a 10-hour shift between 11 am and 10 pm.
Benefits Package:
401(k) plan
Comprehensive medical, dental, and vision benefits
Wellness programs
Paid time off
Employee Assistance Program (EAP)
Employee discounts
Referral bonuses
Opportunities for internal promotion (84% of our management roles)
What We're Looking For
Location:
Must reside in Montgomery, AL, or within commuting distance
Age Requirement:
Must be at least 18 years old
Education:
High school diploma or GED equivalent is required
Experience:
Preferred 6 months to 1 year of relevant work experience
Availability:
Must have flexible availability during operating hours
Customer Service Skills:
A professional attitude and aptitude for customer service are essential
Key Skills
Tech-Savvy:
Proficient in navigating system tools to search for information and answers
Customer Service Excellence:
Demonstrated ability to deliver exceptional service consistently
Reliability:
Dependable and responsible, with a strong commitment to your role
Critical Thinking:
Capable of assessing situations and developing empathetic solutions
Service Orientation:
A personal drive to serve others with compassion and professionalism
Organizational Skills:
Strong organizational abilities to manage tasks effectively
Self-Motivated Learner:
Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team? Apply today to join Foundever’s dynamic team and start a rewarding career in customer experience. Contact us for more information.
#J-18808-Ljbffr
About Foundever Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview As a Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Compensation:
Starting at $17 per hour
Training Compensation:
100% paid professional training at $15/hour
Work Schedule:
Expected to work no less than 40 hours per week, with availability on weekends as needed
Training Hours: Training will be conducted from 9 am to 5:30 pm.
Shift Options: After training, you will work an 8-hour shift between 1 pm and 10 pm or a 10-hour shift between 11 am and 10 pm.
Benefits Package:
401(k) plan
Comprehensive medical, dental, and vision benefits
Wellness programs
Paid time off
Employee Assistance Program (EAP)
Employee discounts
Referral bonuses
Opportunities for internal promotion (84% of our management roles)
What We're Looking For
Location:
Must reside in Montgomery, AL, or within commuting distance
Age Requirement:
Must be at least 18 years old
Education:
High school diploma or GED equivalent is required
Experience:
Preferred 6 months to 1 year of relevant work experience
Availability:
Must have flexible availability during operating hours
Customer Service Skills:
A professional attitude and aptitude for customer service are essential
Key Skills
Tech-Savvy:
Proficient in navigating system tools to search for information and answers
Customer Service Excellence:
Demonstrated ability to deliver exceptional service consistently
Reliability:
Dependable and responsible, with a strong commitment to your role
Critical Thinking:
Capable of assessing situations and developing empathetic solutions
Service Orientation:
A personal drive to serve others with compassion and professionalism
Organizational Skills:
Strong organizational abilities to manage tasks effectively
Self-Motivated Learner:
Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team? Apply today to join Foundever’s dynamic team and start a rewarding career in customer experience. Contact us for more information.
#J-18808-Ljbffr