Judge Group, Inc.
Location:
Austin, TX
Salary:
$24.00 USD Hourly – $25.00 USD Hourly
Description:
Our client is currently seeking a Technical / Deskside Support IV
Technical / Deskside Support IV – Onsite (Austin, TX)
Austin, TX -Onsite, 5 days/week
8:00 AM – 5:00 PM CST
Provides end-user support across US and international locations
Handles escalated tickets from helpdesk (calls, ticketing system, walk-ups)
Supports laptops, desktops, iPhones, tablets, printers, Office 365, SharePoint, OneDrive, WebEx, and other approved applications
Team workload: ~100-200 tickets/day distributed among 40 staff
Core Responsibilities Install, maintain, service, and repair desk-side computer products and legacy systems (hardware, software, networking, OS).
Support enterprise servers, PCs, laptops, storage subsystems, telecom systems, and networking.
Provide call-taking and site-specific support.
Perform IMACs (installs, moves, adds, changes).
Test and certify PCs, networks, servers, and approved applications.
Troubleshoot and resolve hardware/software issues.
Support audiovisual setups in MS Teams rooms.
Ensure customer satisfaction through proactive communication and preventative maintenance.
May lead small projects or direct work of others.
Required Skillsets OS Expertise: Windows 10/11, MacOS (heavy Mac usage site), Linux/Unix familiarity.
Hardware: Dell laptops (primary), Apple devices, printers.
Applications: Office 365, SharePoint, OneDrive, WebEx.
Tools: Intune, JAMF (Apple device management), Azure (log navigation).
Networking: Basic troubleshooting, internetworking, configuration.
Certifications (preferred): Dell, HP, Toshiba, IBM, EMC, Cisco, Microsoft, CompTIA, Network. MCP/MCDST/MCSE desirable.
8 years of deskside/end-user support experience.
Strong troubleshooting skills across hardware, software, and networking.
Excellent communication (verbal, written, interpersonal).
Independent, flexible, able to adapt to culture (will be lone tech onsite).
Quality-oriented with attention to detail.
Professional demeanor and customer-focused approach.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
#J-18808-Ljbffr
Austin, TX
Salary:
$24.00 USD Hourly – $25.00 USD Hourly
Description:
Our client is currently seeking a Technical / Deskside Support IV
Technical / Deskside Support IV – Onsite (Austin, TX)
Austin, TX -Onsite, 5 days/week
8:00 AM – 5:00 PM CST
Provides end-user support across US and international locations
Handles escalated tickets from helpdesk (calls, ticketing system, walk-ups)
Supports laptops, desktops, iPhones, tablets, printers, Office 365, SharePoint, OneDrive, WebEx, and other approved applications
Team workload: ~100-200 tickets/day distributed among 40 staff
Core Responsibilities Install, maintain, service, and repair desk-side computer products and legacy systems (hardware, software, networking, OS).
Support enterprise servers, PCs, laptops, storage subsystems, telecom systems, and networking.
Provide call-taking and site-specific support.
Perform IMACs (installs, moves, adds, changes).
Test and certify PCs, networks, servers, and approved applications.
Troubleshoot and resolve hardware/software issues.
Support audiovisual setups in MS Teams rooms.
Ensure customer satisfaction through proactive communication and preventative maintenance.
May lead small projects or direct work of others.
Required Skillsets OS Expertise: Windows 10/11, MacOS (heavy Mac usage site), Linux/Unix familiarity.
Hardware: Dell laptops (primary), Apple devices, printers.
Applications: Office 365, SharePoint, OneDrive, WebEx.
Tools: Intune, JAMF (Apple device management), Azure (log navigation).
Networking: Basic troubleshooting, internetworking, configuration.
Certifications (preferred): Dell, HP, Toshiba, IBM, EMC, Cisco, Microsoft, CompTIA, Network. MCP/MCDST/MCSE desirable.
8 years of deskside/end-user support experience.
Strong troubleshooting skills across hardware, software, and networking.
Excellent communication (verbal, written, interpersonal).
Independent, flexible, able to adapt to culture (will be lone tech onsite).
Quality-oriented with attention to detail.
Professional demeanor and customer-focused approach.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
#J-18808-Ljbffr