MassMarkets
Full-Time Customer Service Representative
MassMarkets, Savannah, Georgia, United States, 31441
Full-Time Customer Service Representative
Join to apply for the
Full-Time Customer Service Representative
role at
MassMarkets
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and operations that span multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services.
Location:
Savannah, GA Job Type:
Full‑Time Pay Types:
Hourly + Bonus Application Details:
No Resume Required, On‑site Interview
Position Overview MCI is committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.
Key Responsibilities
Manage inbound and outbound customer contacts in a courteous, professional, and timely manner
Listen actively to customer concerns, identify needs, and provide accurate solutions
Research internal systems to locate information; collaborate with other teams as needed
Accurately document and process claims, inquiries, and updates in company systems
Follow scripts, policies, and procedures while maintaining professionalism and empathy
Troubleshoot customer issues and strive for first‑call resolution
Escalate unresolved or complex issues to the appropriate staff or managers
Protect customer confidentiality and handle sensitive data responsibly
Attend training sessions, stay updated on program changes, and maintain product knowledge
Meet attendance, reliability, and performance standards consistently
Candidate Qualifications
18+ years old with a high school diploma or equivalent
Strong English communication skills (oral and written)
Typing speed of 20+ WPM with accuracy
Experience with data entry, Windows PC applications, and Microsoft Office Suite
Reliable wired high‑speed internet (20 Mbps+ download)
Highly reliable, punctual, and motivated with a strong work ethic
Excellent organization, problem‑solving, and conflict resolution skills
Customer‑first mindset: empathetic, patient, and responsive
Ability to multi‑task, self‑manage, and stay focused in a fast‑paced environment
Team‑oriented with strong interpersonal skills
Preferred (Not Required)
1+ year of experience in customer service, tech support, inside sales, back‑office support, chat, or administrative roles
Prior state or federal work experience
Previous contact center experience
Compensation & Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
About MCI (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. ... (summary of company background omitted for brevity).
Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
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Full-Time Customer Service Representative
role at
MassMarkets
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and operations that span multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services.
Location:
Savannah, GA Job Type:
Full‑Time Pay Types:
Hourly + Bonus Application Details:
No Resume Required, On‑site Interview
Position Overview MCI is committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.
Key Responsibilities
Manage inbound and outbound customer contacts in a courteous, professional, and timely manner
Listen actively to customer concerns, identify needs, and provide accurate solutions
Research internal systems to locate information; collaborate with other teams as needed
Accurately document and process claims, inquiries, and updates in company systems
Follow scripts, policies, and procedures while maintaining professionalism and empathy
Troubleshoot customer issues and strive for first‑call resolution
Escalate unresolved or complex issues to the appropriate staff or managers
Protect customer confidentiality and handle sensitive data responsibly
Attend training sessions, stay updated on program changes, and maintain product knowledge
Meet attendance, reliability, and performance standards consistently
Candidate Qualifications
18+ years old with a high school diploma or equivalent
Strong English communication skills (oral and written)
Typing speed of 20+ WPM with accuracy
Experience with data entry, Windows PC applications, and Microsoft Office Suite
Reliable wired high‑speed internet (20 Mbps+ download)
Highly reliable, punctual, and motivated with a strong work ethic
Excellent organization, problem‑solving, and conflict resolution skills
Customer‑first mindset: empathetic, patient, and responsive
Ability to multi‑task, self‑manage, and stay focused in a fast‑paced environment
Team‑oriented with strong interpersonal skills
Preferred (Not Required)
1+ year of experience in customer service, tech support, inside sales, back‑office support, chat, or administrative roles
Prior state or federal work experience
Previous contact center experience
Compensation & Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
About MCI (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. ... (summary of company background omitted for brevity).
Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
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