HME Specialists
Customer Service Representative-Infusion
HME Specialists, Albuquerque, New Mexico, United States, 87101
Customer Service Representative-Infusion
Join HME Specialists as a Full-Time Customer Service Representative-Infusion in Albuquerque, NM. In this onsite role you will provide empathetic support to customers navigating complex medical supply needs and help improve patient outcomes.
Benefits:
Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off.
Responsibilities
Prepare and track orders for shipment while troubleshooting issues with third‑party deliveries.
Maintain and update patient medical records to keep accurate information available.
Engage with customers by phone and in person, assisting them in placing orders for delivery, maintenance, or service changes.
Respond to service requests, uphold commitments, and support insurance companies and hospice agencies with billing codes and equipment selection.
Answer incoming calls and verify patient demographics and insurance eligibility, contributing to daily departmental activities and workflow.
Qualifications
Respond promptly to customer needs and service requests, consistently meeting commitments and ensuring high customer satisfaction.
Strong written communication skills – read and interpret information accurately; strong oral communication skills – listen effectively and clarify inquiries.
Collaborative spirit – balance team and individual responsibilities, remain open to others’ perspectives, and contribute to a positive team atmosphere.
Strong prioritization and time‑management skills to handle multiple tasks efficiently.
Location Albuquerque, NM
Employment Type Full‑time
Seniority Level Entry level
Job Function Other
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Benefits:
Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off.
Responsibilities
Prepare and track orders for shipment while troubleshooting issues with third‑party deliveries.
Maintain and update patient medical records to keep accurate information available.
Engage with customers by phone and in person, assisting them in placing orders for delivery, maintenance, or service changes.
Respond to service requests, uphold commitments, and support insurance companies and hospice agencies with billing codes and equipment selection.
Answer incoming calls and verify patient demographics and insurance eligibility, contributing to daily departmental activities and workflow.
Qualifications
Respond promptly to customer needs and service requests, consistently meeting commitments and ensuring high customer satisfaction.
Strong written communication skills – read and interpret information accurately; strong oral communication skills – listen effectively and clarify inquiries.
Collaborative spirit – balance team and individual responsibilities, remain open to others’ perspectives, and contribute to a positive team atmosphere.
Strong prioritization and time‑management skills to handle multiple tasks efficiently.
Location Albuquerque, NM
Employment Type Full‑time
Seniority Level Entry level
Job Function Other
#J-18808-Ljbffr