Intelogix
Pay rate:
$15/hr
Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Candidate Qualities
Energetic, enthusiastic with an engaging personality.
Driven to deliver effective results while providing excellent customer service.
Extraordinary communication skills.
What’s in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Overview InteLogix is hiring a remote Customer Service Representative. In this position, you will handle inbound calls and emails from customers of a utility company, addressing a variety of issues related to water services including outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de‑escalating and resolving complaints about bill usage. You will be responsible for assisting customers, resolving their concerns, and promoting additional services. We strive to provide customers with a strong customer service experience and want people who are passionate about helping people in key times of need.
Responsibilities
Respond to incoming customer calls regarding their water or wastewater services.
Educate customers on billing details, including explaining charges, payment options, and available assistance programs.
Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
Focus on first call resolution with each customer.
Assist customers with account management, including updates to personal information and services.
Document customer interactions in the call tracking system.
Handle all customer calls, regardless of difficulty, in a courteous and business‑like fashion.
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
Perform additional duties as required by management.
Qualifications
High School Diploma or GED required.
1 year of customer service experience required.
1 year of call center experience preferred.
Excellent customer service experience.
Strong written and verbal communication skills.
Natural ability to empathize with customers.
Ability to project a positive, concerned, and professional image to customers.
Ability to adapt quickly and adjust to change.
Ability to conduct research efficiently and effectively within specific time constraints.
Adherence to policies and procedures.
Adherence to work schedule and punctuality requirements.
Ability to type quickly and accurately, use a mouse effectively, and basic understanding of Windows-based operating systems.
Maintain confidentiality in dealing with customer information.
Ability to provide quality customer service and work with difficult customers while maintaining a strict level of professionalism.
Work at Home Requirements
Must have reliable, high‑speed internet with a wired ethernet connection (WiFi is not acceptable).
Download speed must be 10 Mbps or higher.
Upload speed must be 5 Mbps or higher.
Dedicated workspace that is quiet and distraction‑free.
InteLogix will provide a computer to use for the duration of the position.
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal opportunity employer: M/F/Disabled/Vet
#J-18808-Ljbffr
Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Candidate Qualities
Energetic, enthusiastic with an engaging personality.
Driven to deliver effective results while providing excellent customer service.
Extraordinary communication skills.
What’s in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Overview InteLogix is hiring a remote Customer Service Representative. In this position, you will handle inbound calls and emails from customers of a utility company, addressing a variety of issues related to water services including outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de‑escalating and resolving complaints about bill usage. You will be responsible for assisting customers, resolving their concerns, and promoting additional services. We strive to provide customers with a strong customer service experience and want people who are passionate about helping people in key times of need.
Responsibilities
Respond to incoming customer calls regarding their water or wastewater services.
Educate customers on billing details, including explaining charges, payment options, and available assistance programs.
Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
Focus on first call resolution with each customer.
Assist customers with account management, including updates to personal information and services.
Document customer interactions in the call tracking system.
Handle all customer calls, regardless of difficulty, in a courteous and business‑like fashion.
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
Perform additional duties as required by management.
Qualifications
High School Diploma or GED required.
1 year of customer service experience required.
1 year of call center experience preferred.
Excellent customer service experience.
Strong written and verbal communication skills.
Natural ability to empathize with customers.
Ability to project a positive, concerned, and professional image to customers.
Ability to adapt quickly and adjust to change.
Ability to conduct research efficiently and effectively within specific time constraints.
Adherence to policies and procedures.
Adherence to work schedule and punctuality requirements.
Ability to type quickly and accurately, use a mouse effectively, and basic understanding of Windows-based operating systems.
Maintain confidentiality in dealing with customer information.
Ability to provide quality customer service and work with difficult customers while maintaining a strict level of professionalism.
Work at Home Requirements
Must have reliable, high‑speed internet with a wired ethernet connection (WiFi is not acceptable).
Download speed must be 10 Mbps or higher.
Upload speed must be 5 Mbps or higher.
Dedicated workspace that is quiet and distraction‑free.
InteLogix will provide a computer to use for the duration of the position.
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal opportunity employer: M/F/Disabled/Vet
#J-18808-Ljbffr