O'Reilly Auto Parts
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Parts Specialist
role at
O'Reilly Auto Parts
Overview The Parts Specialist will provide a high level of service to all retail and installer customers, supporting store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply.
Essential Job Functions
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Rock the Lot, etc.)
Promptly greet retail/walk-in customers and assist them in selecting merchandise
Assist managers and/or installer service specialists in serving professional customers as needed
Complete assigned company training relevant to the position
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee
Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions
Process exchanges and returns for credit in a friendly manner in accordance with company policies and procedures
Address and resolve customer complaints in a friendly manner
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met
Perform various in-store services for customers (install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (Driving record must meet the company mandated driving eligibility requirements)
All other duties as assigned
Skills/Education/Knowledge/Experience/Abilities
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly, and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service (Desired)
ASE certification (Desired)
Fluency in multiple languages (Spanish is highly desired) (Desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email rar@oreillyauto.com or call 800-471-7431 and provide your requested accommodation and position details.
Seniority Level Entry level
Employment Type Part-time
Job Function Sales and Business Development (Retail)
Referrals Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x
Location Huntsville, AL
#J-18808-Ljbffr
Parts Specialist
role at
O'Reilly Auto Parts
Overview The Parts Specialist will provide a high level of service to all retail and installer customers, supporting store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply.
Essential Job Functions
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Rock the Lot, etc.)
Promptly greet retail/walk-in customers and assist them in selecting merchandise
Assist managers and/or installer service specialists in serving professional customers as needed
Complete assigned company training relevant to the position
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee
Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions
Process exchanges and returns for credit in a friendly manner in accordance with company policies and procedures
Address and resolve customer complaints in a friendly manner
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met
Perform various in-store services for customers (install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (Driving record must meet the company mandated driving eligibility requirements)
All other duties as assigned
Skills/Education/Knowledge/Experience/Abilities
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly, and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service (Desired)
ASE certification (Desired)
Fluency in multiple languages (Spanish is highly desired) (Desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email rar@oreillyauto.com or call 800-471-7431 and provide your requested accommodation and position details.
Seniority Level Entry level
Employment Type Part-time
Job Function Sales and Business Development (Retail)
Referrals Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x
Location Huntsville, AL
#J-18808-Ljbffr