Mill Creek Residential Trust LLC
Service Technician I - Modera Overlake
Mill Creek Residential Trust LLC, Redmond, Washington, United States, 98052
15350 NE Bel Red Rd, Redmond, WA 98052, USA
Job Description At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Service Technician I maintains the overall curb appeal and physical condition of the community. This position is a hands‑on job requiring the performance of routine maintenance, painting, cleaning and janitorial, and groundskeeping tasks. This position is accountable for identifying problems, cleaning, and janitorial responsibilities, completing routine service requests, performing painting and regular maintenance in vacant apartment homes, maintaining the grounds and common areas in a clean and safe manner, and making routine repairs to maintain the material and aesthetic condition of the community. The Service Technician I works in accordance with operating and safety standards, ensuring requests and repairs are made in a safe, reliable, timely manner. They anticipate and evaluate potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.
Reports to: Service Manager, Sr. Service Manager, and Community Manager. The "day‑to‑day" duties of the Service Technician I will be determined daily by the Service manager. Responsibilities will be assigned in accordance with the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions / Responsibilities
Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards
Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standards
Maintaining the buildings, corridors, stairwells, and breezeways free of trash/dirt/debris/cobwebs
Perform maintenance in vacant apartment homes
Perform painting in vacant homes
Perform service requests in occupied apartment homes
Respond to problems with successful routine repairs: plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning, and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorial
Replacement of light bulbs in common areas and buildings
Pressure washing the buildings and parking areas as needed
Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects
Respond to resident requests promptly, delivering excellent customer service
Promote safe work practices among on‑site team
Ensure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulations
Address and complete all other duties as assigned
Embody the Mill Creek mission, values, and brand promise in all that they do
The Service Tech I will perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and all other relevant categories. Specifics may include:
Providing Exemplary Customer Service - as measured by survey results, online reputation, and other means
Preparing for Community Inspections – safety/cleanliness/compliance
Service Request Response and Completion Time
Service Request Resolution and Quality Control
Make‑ready Completion/Turnover Time
Move‑in Quality (Zero Defects)
Expense Control in Maintenance Related Categories
Education and Experience
High School diploma or equivalent (GED) preferred
Multi‑Family maintenance experience helpful
Skills / Specialized Knowledge
Accurately take measurements and perform basic arithmetic
Safely operate maintenance equipment such as, but not limited to, leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, other carpet and floor cleaning equipment, safety equipment, electric and hand‑powered augers and others as needed
Ability to use general office equipment such as key system programmers and software, app‑based software, and personal computer
Safely use chemicals, paint, and general cleaning supplies
Frequently and safely operate motorized vehicles such as a golf cart
About the Benefits of Joining the Mill Creek Team
Competitive compensation
Comprehensive medical, dental, and vision
Employer‑sponsored short‑and long‑term disability, life, and AD&D insurance
401(k) with employer matching
Paid time off benefits: vacation, sick time, holidays
Mill Creek is an Equal Opportunity Employer
Join Mill Creek Residential Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Job Family Property Management - Onsite: Multifamily
#J-18808-Ljbffr
Job Description At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Service Technician I maintains the overall curb appeal and physical condition of the community. This position is a hands‑on job requiring the performance of routine maintenance, painting, cleaning and janitorial, and groundskeeping tasks. This position is accountable for identifying problems, cleaning, and janitorial responsibilities, completing routine service requests, performing painting and regular maintenance in vacant apartment homes, maintaining the grounds and common areas in a clean and safe manner, and making routine repairs to maintain the material and aesthetic condition of the community. The Service Technician I works in accordance with operating and safety standards, ensuring requests and repairs are made in a safe, reliable, timely manner. They anticipate and evaluate potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.
Reports to: Service Manager, Sr. Service Manager, and Community Manager. The "day‑to‑day" duties of the Service Technician I will be determined daily by the Service manager. Responsibilities will be assigned in accordance with the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions / Responsibilities
Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards
Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standards
Maintaining the buildings, corridors, stairwells, and breezeways free of trash/dirt/debris/cobwebs
Perform maintenance in vacant apartment homes
Perform painting in vacant homes
Perform service requests in occupied apartment homes
Respond to problems with successful routine repairs: plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning, and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorial
Replacement of light bulbs in common areas and buildings
Pressure washing the buildings and parking areas as needed
Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects
Respond to resident requests promptly, delivering excellent customer service
Promote safe work practices among on‑site team
Ensure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulations
Address and complete all other duties as assigned
Embody the Mill Creek mission, values, and brand promise in all that they do
The Service Tech I will perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and all other relevant categories. Specifics may include:
Providing Exemplary Customer Service - as measured by survey results, online reputation, and other means
Preparing for Community Inspections – safety/cleanliness/compliance
Service Request Response and Completion Time
Service Request Resolution and Quality Control
Make‑ready Completion/Turnover Time
Move‑in Quality (Zero Defects)
Expense Control in Maintenance Related Categories
Education and Experience
High School diploma or equivalent (GED) preferred
Multi‑Family maintenance experience helpful
Skills / Specialized Knowledge
Accurately take measurements and perform basic arithmetic
Safely operate maintenance equipment such as, but not limited to, leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, other carpet and floor cleaning equipment, safety equipment, electric and hand‑powered augers and others as needed
Ability to use general office equipment such as key system programmers and software, app‑based software, and personal computer
Safely use chemicals, paint, and general cleaning supplies
Frequently and safely operate motorized vehicles such as a golf cart
About the Benefits of Joining the Mill Creek Team
Competitive compensation
Comprehensive medical, dental, and vision
Employer‑sponsored short‑and long‑term disability, life, and AD&D insurance
401(k) with employer matching
Paid time off benefits: vacation, sick time, holidays
Mill Creek is an Equal Opportunity Employer
Join Mill Creek Residential Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Job Family Property Management - Onsite: Multifamily
#J-18808-Ljbffr