Benjamin Franklin Plumbing of Long Island
Lead Plumber
Benjamin Franklin Plumbing of Long Island, Redmond, Washington, United States, 98052
Benefits
401(k)
Bonus based on performance
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Vision insurance
Lead Plumber Location: Positions available serving the Redmond, Sammamish, Kirkland and Woodinville areas.
Job Type: Full-Time (Some nights and weekends required)
Company: Benjamin Franklin Plumbing of Redmond
About the Role Benjamin Franklin Plumbing of Redmond is seeking a highly skilled Lead Plumber to guide, support, and develop our team of residential service plumbers while also performing daily plumbing work as a key contributor in the field.
This is a working leadership role. You will spend part of your time running calls, diagnosing issues, serving customers, and modeling best-in-class workmanship and the rest will focus on managing & coaching plumbers, owning performance metrics, training the team, and driving consistency across field operations.
We’re looking for a leader who leads by example: technically strong, customer-centered, highly reliable, and passionate about helping other plumbers grow.
Responsibilities Leadership & Team Management
Supervise, mentor, and support a team of residential service plumbers
Hold daily or weekly field meetings to communicate goals, updates, and expectations
Own key performance indicators (KPIs), including:
Revenue and ticket goals
Conversion rates
Membership sales
Warranty/quality performance
Customer satisfaction scores
Provide regular coaching through ride-alongs, quality audits, and real-time field support
Support hiring, onboarding, and training of new plumbers
Promote a culture of safety, professionalism, and accountability
Training & Development
Deliver hands‑on technical training and troubleshooting support
Develop plumbers’ skills in communication, customer service, pricing, and workflow efficiency
Identify performance issues and create improvement plans
Lead training sessions on new technologies, best practices, and company procedures
Working Plumber Responsibilities (Primary Function)
Run customer appointments daily, serving as a working field leader
Diagnose and repair residential plumbing issues, including
Provide clear and professional communication of problems, solutions, and pricing
Maintain clean, safe worksites and represent the company with professionalism in every home
Support emergency or escalated calls requiring advanced technical expertise
Operations
Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity
Ensure accurate documentation of work performed, materials used, and customer notes
Maintain company vehicles, equipment, and tools in top condition
What We’re Looking For
Washington State PL01 or PL02 License (required)
5+ years of residential plumbing service experience
Prior leadership, training, or lead‑tech experience strongly preferred
Demonstrated ability to coach, motivate, and hold team members accountable
Strong customer service and communication skills
High standards of integrity, reliability, and punctuality
Comfortable using Service Titan
Valid driver’s license and clean driving record
Ability to pass background check and drug screening
Compensation & Benefits
Competitive hourly base pay
plus performance‑based incentive / commission
Additional compensation tied to team performance and KPI achievement
Company vehicle, tools, uniforms, and equipment
PTO, paid holidays, and benefits (if applicable)
Signing bonus for the right applicant
Why Join Benjamin Franklin Plumbing of Redmond?
A culture grounded in integrity, punctuality, and exceptional workmanship
Leadership that supports your growth and values your expertise
Opportunity to directly influence the success and development of a high‑performing team
A growing company with room for advancement
#J-18808-Ljbffr
401(k)
Bonus based on performance
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Vision insurance
Lead Plumber Location: Positions available serving the Redmond, Sammamish, Kirkland and Woodinville areas.
Job Type: Full-Time (Some nights and weekends required)
Company: Benjamin Franklin Plumbing of Redmond
About the Role Benjamin Franklin Plumbing of Redmond is seeking a highly skilled Lead Plumber to guide, support, and develop our team of residential service plumbers while also performing daily plumbing work as a key contributor in the field.
This is a working leadership role. You will spend part of your time running calls, diagnosing issues, serving customers, and modeling best-in-class workmanship and the rest will focus on managing & coaching plumbers, owning performance metrics, training the team, and driving consistency across field operations.
We’re looking for a leader who leads by example: technically strong, customer-centered, highly reliable, and passionate about helping other plumbers grow.
Responsibilities Leadership & Team Management
Supervise, mentor, and support a team of residential service plumbers
Hold daily or weekly field meetings to communicate goals, updates, and expectations
Own key performance indicators (KPIs), including:
Revenue and ticket goals
Conversion rates
Membership sales
Warranty/quality performance
Customer satisfaction scores
Provide regular coaching through ride-alongs, quality audits, and real-time field support
Support hiring, onboarding, and training of new plumbers
Promote a culture of safety, professionalism, and accountability
Training & Development
Deliver hands‑on technical training and troubleshooting support
Develop plumbers’ skills in communication, customer service, pricing, and workflow efficiency
Identify performance issues and create improvement plans
Lead training sessions on new technologies, best practices, and company procedures
Working Plumber Responsibilities (Primary Function)
Run customer appointments daily, serving as a working field leader
Diagnose and repair residential plumbing issues, including
Provide clear and professional communication of problems, solutions, and pricing
Maintain clean, safe worksites and represent the company with professionalism in every home
Support emergency or escalated calls requiring advanced technical expertise
Operations
Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity
Ensure accurate documentation of work performed, materials used, and customer notes
Maintain company vehicles, equipment, and tools in top condition
What We’re Looking For
Washington State PL01 or PL02 License (required)
5+ years of residential plumbing service experience
Prior leadership, training, or lead‑tech experience strongly preferred
Demonstrated ability to coach, motivate, and hold team members accountable
Strong customer service and communication skills
High standards of integrity, reliability, and punctuality
Comfortable using Service Titan
Valid driver’s license and clean driving record
Ability to pass background check and drug screening
Compensation & Benefits
Competitive hourly base pay
plus performance‑based incentive / commission
Additional compensation tied to team performance and KPI achievement
Company vehicle, tools, uniforms, and equipment
PTO, paid holidays, and benefits (if applicable)
Signing bonus for the right applicant
Why Join Benjamin Franklin Plumbing of Redmond?
A culture grounded in integrity, punctuality, and exceptional workmanship
Leadership that supports your growth and values your expertise
Opportunity to directly influence the success and development of a high‑performing team
A growing company with room for advancement
#J-18808-Ljbffr