Arthur J. Gallagher & Co. (AJG)
Senior Claims Advocate
Arthur J. Gallagher & Co. (AJG), West Des Moines, Iowa, United States, 50265
Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward‑thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry.
As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service.
How you'll make an impact The Senior Claims Advocate administers information from clients by phone, email and fax in order to process insurance claims; works with clients, adjusters, and producers on claims status, problems, and questions. Additionally, this role is responsible for managing claims, collaborating with insureds and assisting with problem solving in conjunction with team leaders.
Reports claims for clients and works directly with both insureds and claimants to identify new claims.
Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
Follows up on claims to secure adjuster and claim number and updates claim reporting information for companies when necessary.
Follows up on claim acknowledgements and adjuster assignments for large claims as appropriate.
Serves as contact for adjuster and insured for claims related issues.
Resolves coverage questions in order to provide best possible claim outcomes for clients.
Prepares claims information for presentations as requested.
Resolves customer claim issues in coordination with Claim Manager/Team Leader in order to reduce EEO exposure.
Manages complex claims and accounts.
Other duties as assigned.
About You
Bachelor’s Degree and 5-8 years of related experience, or equivalent combination of education and experience
Must meet any local or state license/designation requirements
Tech savvy; ability to learn multiple systems including Microsoft Office Suite and agency management software
Strong organization and communication skills
Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax‑advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more…
We value inclusion and diversity We value inclusion and diversity. Click Here to review our U.S. Eligibility Requirements outlines the eligibility requirements for all applicants and employees. Inclusion and diversity is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Equal employment opportunity will be extended in all aspects of the employer‑employee relationship. The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
#J-18808-Ljbffr
Overview AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward‑thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry.
As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service.
How you'll make an impact The Senior Claims Advocate administers information from clients by phone, email and fax in order to process insurance claims; works with clients, adjusters, and producers on claims status, problems, and questions. Additionally, this role is responsible for managing claims, collaborating with insureds and assisting with problem solving in conjunction with team leaders.
Reports claims for clients and works directly with both insureds and claimants to identify new claims.
Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
Follows up on claims to secure adjuster and claim number and updates claim reporting information for companies when necessary.
Follows up on claim acknowledgements and adjuster assignments for large claims as appropriate.
Serves as contact for adjuster and insured for claims related issues.
Resolves coverage questions in order to provide best possible claim outcomes for clients.
Prepares claims information for presentations as requested.
Resolves customer claim issues in coordination with Claim Manager/Team Leader in order to reduce EEO exposure.
Manages complex claims and accounts.
Other duties as assigned.
About You
Bachelor’s Degree and 5-8 years of related experience, or equivalent combination of education and experience
Must meet any local or state license/designation requirements
Tech savvy; ability to learn multiple systems including Microsoft Office Suite and agency management software
Strong organization and communication skills
Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax‑advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more…
We value inclusion and diversity We value inclusion and diversity. Click Here to review our U.S. Eligibility Requirements outlines the eligibility requirements for all applicants and employees. Inclusion and diversity is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Equal employment opportunity will be extended in all aspects of the employer‑employee relationship. The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
#J-18808-Ljbffr