Job Description
Employer: Our client (high-growth last-mile delivery company)
Location: Remote-first; must live near one of the client's hub markets for regular on-site visits
Type: Full-time | Function: Product | Level: Junior / Early Career
About Our Client
Our client is building a modern, end-to-end logistics platform that makes shopping, shipping, and returns seamless. With next-gen tech and a vertically integrated network, they turn delivery into an extension of the brand—driving loyalty and lifetime value for leading ecommerce companies.
The Opportunity
As a Junior Product Manager focused on driver success & delivery quality, you'll help craft and execute the roadmap for tools that power the driver lifecycle—from onboarding and warehouse flows to on-road delivery features (mobile + backend). This role sits at the intersection of operations and product: perfect for someone entrepreneurial, hands-on, and biased toward proactive communication.
You'll partner with Engineering, Design, Geo/Telematics, Driver Support, Marketplace, Ground Ops, and Client Success to ship features that improve delivery outcomes, reduce exceptions, and make drivers' work simpler and faster.
What You'll Do
Support the Roadmap: Help translate business goals into clear product priorities for driver and delivery quality initiatives.
Write Crisp Specs: Draft PRDs/user stories, acceptance criteria, and success metrics; communicate changes early and often to all stakeholders.
Own Small, High-Impact Features: Manage features end-to-end (discovery → launch → iteration) under guidance from a senior PM.
Be Proactively Communicative: Publish weekly updates, risks, and decisions; drive alignment across Ops, Support, and Engineering.
Stay Close to the Field: Visit local hubs, shadow warehouse and on-road operations, and bring back actionable insights.
Instrument & Analyze: Track KPIs like on-time delivery, exception rate, and cost per package; propose experiments and report results.
Champion the Driver Experience: Gather feedback from drivers and support teams; partner with Design to solve real pain points.
Coordinate Launches: Run UAT, draft release notes, enable internal teams, and monitor post-launch health.
What Makes You a Great Fit
1–3 years in product, operations, business analysis, or similar role (logistics, marketplace, or mobile app experience a plus).
Entrepreneurial mindset: You take ownership, move fast with scrappy tests, and love zero-to-one learning.
Proactive communicator: You over-communicate context, decisions, and timelines; you close loops.
Analytical & curious: Comfortable with dashboards/SQL/Sheets; you turn data and field insights into decisions.
User-centric: Empathy for drivers and recipients; you care about simple, reliable workflows.
Organized operator: You manage multiple threads under tight deadlines and keep stakeholders aligned.
Nice to Have (Not Required)
Exposure to driver-facing or delivery tech (e.g., routing, telematics, address optimization).
Experience with A/B testing/experimentation.
Marketplace/service exchange background.
Familiarity with AI/ML-powered operations or LLM tooling.
How Our Client Works
Entrepreneurial system: Small squads, fast feedback loops, and bias for shipping.
Service mindset: Delivery is brand-critical—quality, speed, and transparency matter.
Field-informed product: Product decisions start with real operational insight.
Compensation & Benefits
Competitive salary + equity aligned with company growth.
Comprehensive medical, dental, vision; 401(k).
Flexible PTO and an inclusive, performance-driven culture.