Customer Service Representative Job at U-Haul in Sacramento

Customer Service Representative

U-Haul is seeking friendly, motivated individuals for the Customer Service Representative role. As part of a supportive team, you will be the face of U‑Haul’s exceptional service, ensuring customers receive all the help they need on their journeys by inspecting and maintaining equipment and assisting with U‑Haul products and services.

Benefits

• Optional $100 hiring bonus and $300 cash bonus upon completion of U‑Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores.
• Career stability
• Opportunities for advancement
• Mindset App reimbursement
• Gym reimbursement program
• Health insurance & prescription plans (eligible)
• Paid holidays, vacation, and sick days (eligible)
• Life insurance
• MetLife Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & vision plans
• Business travel insurance
• You Matter EAP
• LifeLock identity theft protection
• Critical illness/group accident insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.