Dartmouth Health
Clinical Secretary - Family Medicine, Per Diem
Dartmouth Health, New London, New Hampshire, us, 03257
Clinical Secretary – Family Medicine, Per Diem
Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between providers and specialists outside of D‑H.
Responsibilities
Respond to patient calls providing general information and education.
Greets patients arriving for appointments, provides appropriate questionnaire(s), answers questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated – per department/location need.
Assess needs of patients without appointments and process requests for prescriptions, forms, appointments or need to speak directly to clinical support.
Review schedules daily for accuracy in scheduling, needed ancillaries and incoming records and make adjustments as needed; review wait list, manage multiple e‑DH worklists and reschedule patients to assure schedules are fully booked and patients’ needs are met.
Complete any follow‑up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
Receive incoming phone calls from providers, other staff or external provider offices and patients; appropriately assess the needs of the caller and process requests, take messages, schedule appointments or transfer the call.
Monitor and complete system messages in a timely manner to meet patients’ needs.
Monitor incoming faxes regularly and review each to determine the proper course of action in a timely manner per department/location need.
Review all provider schedules at the end of day to identify and contact those patients who require follow‑up and process letters to no‑shows in accordance with current policy.
Support providers and staff in addressing patient questions/concerns; provide instruction/support to providers and staff on communicating with patients regarding these questions or concerns.
Monitor the waiting room for patients in distress and seek assistance when needed; respond to minor patient concerns and complaints using service recovery tactics. Report all concerns and complaints to supervisor/manager.
Manage multiple in‑baskets by monitoring, prioritizing and properly routing the messages; complete tasks as assigned by providers or clinical staff.
Act as liaison between primary care providers and specialists outside DH.
Participate in initiatives to improve department workflows and policies and procedures.
Deliver mail to mail room and pick up mail to be distributed within department on a daily basis; complete monthly tracers and weekly BCA (Business Continuity Application) system checks.
Perform other duties as required or assigned.
Able to be a team player and collaborate with others throughout the system.
Qualifications
High school graduate or equivalent with 1 year experience in provider office preferred.
Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
Able to prioritize multiple tasks.
Knowledge of insurance benefit programs and medical terminology.
Must have prior computer experience, excellent communication skills, and attention to detail.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
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Responsibilities
Respond to patient calls providing general information and education.
Greets patients arriving for appointments, provides appropriate questionnaire(s), answers questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated – per department/location need.
Assess needs of patients without appointments and process requests for prescriptions, forms, appointments or need to speak directly to clinical support.
Review schedules daily for accuracy in scheduling, needed ancillaries and incoming records and make adjustments as needed; review wait list, manage multiple e‑DH worklists and reschedule patients to assure schedules are fully booked and patients’ needs are met.
Complete any follow‑up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
Receive incoming phone calls from providers, other staff or external provider offices and patients; appropriately assess the needs of the caller and process requests, take messages, schedule appointments or transfer the call.
Monitor and complete system messages in a timely manner to meet patients’ needs.
Monitor incoming faxes regularly and review each to determine the proper course of action in a timely manner per department/location need.
Review all provider schedules at the end of day to identify and contact those patients who require follow‑up and process letters to no‑shows in accordance with current policy.
Support providers and staff in addressing patient questions/concerns; provide instruction/support to providers and staff on communicating with patients regarding these questions or concerns.
Monitor the waiting room for patients in distress and seek assistance when needed; respond to minor patient concerns and complaints using service recovery tactics. Report all concerns and complaints to supervisor/manager.
Manage multiple in‑baskets by monitoring, prioritizing and properly routing the messages; complete tasks as assigned by providers or clinical staff.
Act as liaison between primary care providers and specialists outside DH.
Participate in initiatives to improve department workflows and policies and procedures.
Deliver mail to mail room and pick up mail to be distributed within department on a daily basis; complete monthly tracers and weekly BCA (Business Continuity Application) system checks.
Perform other duties as required or assigned.
Able to be a team player and collaborate with others throughout the system.
Qualifications
High school graduate or equivalent with 1 year experience in provider office preferred.
Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
Able to prioritize multiple tasks.
Knowledge of insurance benefit programs and medical terminology.
Must have prior computer experience, excellent communication skills, and attention to detail.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr