Outreach
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This role offers a competitive salary based on skills and experience. Your recruiter will share specific details during the hiring process.
Base pay range $70,000.00/yr - $110,000.00/yr
About Outreach Outreach, founded in 2014, is a complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon.
About The Team The Professional Services team is the main point of contact with Outreach customers after a sale is complete. They bring innovation to implementation each and every day and ensure a customer’s initial onboarding and implementation are exceptional.
About The Role As a Professional Services Consultant, you are a trusted advisor to customers who have just purchased an Outreach project and will ensure that their onboarding and services experience are exceptional. You will provide strategic insight to customers throughout the implementation and partner with them to provide overall platform best practices, influence their GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption.
Location Seattle preferred, but open to candidates in the Central Time Zone with a preference for Austin, TX, and Chicago, IL.
Your Daily Adventures Will Include
Work as the initial main point of contact with Outreach customers after a sale is complete
Provide an exceptional implementation experience to all customers and stakeholders
Partner with customers to provide overall platform best practices and influence GTM strategy, technical configuration, and change management methods
Work with existing customers that purchase additional services post-launch such as managed services, optimizations, technical audits, and expansions
Identify new opportunities for additional services and direct customers to the appropriate parties to engage in the scoping process
Demonstrate project management excellence including the ability to keep stakeholders on track, stay within budget and margin, and manage risks
Help ensure successful adoption of the platform during and post go‑live
Take ownership of the post‑launch handoff of customers to our customer success team
Influence all levels of leadership ranging from analysts, management, and executive level personnel
Work with support, product, and engineering teams to ensure customer feedback is captured and realized
Develop proficiency in product capabilities and sales process best practices, including a deep technical knowledge of the product
Contribute to defining and refining initiatives, methodologies, assets, and programs within the Professional Services team
Our Vision of You
Experienced Professional Services Professional – 3+ years of experience in professional services, consulting, implementation, or related field acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment
Consultant & Trusted Advisor – Proven track record of building trust and developing client relationships while ensuring customer satisfaction through implementation excellence
Project Manager – Drive initiatives with clear expectations, manage risk, and adhere to project timelines
Proactive & Self‑Driven – Self‑starter able to come up to speed on complex concepts with minimal assistance and a history of improving processes, methodologies, and programs
Strategic Problem Solver – Break down ambiguous problems into concrete, manageable components and think through optimal solutions
Technical Aptitude – Understand deep technical aspects of a product and educate others using simplified explanations
Why You’ll Love It Here
Flexible time off
401(k) to help you save for the future
Generous medical, dental, and vision coverage for full‑time employees and dependents
Parental leave program including paid night nurse options and a gradual return to work
Infertility/assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups such as Outreach Women’s Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is built on diverse teams. We are dedicated to hiring the whole human, not just a resume. We encourage applicants from historically marginalized groups to apply even if they don’t meet every listed requirement.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
Base salary range: $70,000 – $110,000. Additional compensation may include incentive compensation, bonuses, restricted stock units, and benefits. Actual compensation is based on your skills, qualifications, and experience.
#J-18808-Ljbffr
This role offers a competitive salary based on skills and experience. Your recruiter will share specific details during the hiring process.
Base pay range $70,000.00/yr - $110,000.00/yr
About Outreach Outreach, founded in 2014, is a complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon.
About The Team The Professional Services team is the main point of contact with Outreach customers after a sale is complete. They bring innovation to implementation each and every day and ensure a customer’s initial onboarding and implementation are exceptional.
About The Role As a Professional Services Consultant, you are a trusted advisor to customers who have just purchased an Outreach project and will ensure that their onboarding and services experience are exceptional. You will provide strategic insight to customers throughout the implementation and partner with them to provide overall platform best practices, influence their GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption.
Location Seattle preferred, but open to candidates in the Central Time Zone with a preference for Austin, TX, and Chicago, IL.
Your Daily Adventures Will Include
Work as the initial main point of contact with Outreach customers after a sale is complete
Provide an exceptional implementation experience to all customers and stakeholders
Partner with customers to provide overall platform best practices and influence GTM strategy, technical configuration, and change management methods
Work with existing customers that purchase additional services post-launch such as managed services, optimizations, technical audits, and expansions
Identify new opportunities for additional services and direct customers to the appropriate parties to engage in the scoping process
Demonstrate project management excellence including the ability to keep stakeholders on track, stay within budget and margin, and manage risks
Help ensure successful adoption of the platform during and post go‑live
Take ownership of the post‑launch handoff of customers to our customer success team
Influence all levels of leadership ranging from analysts, management, and executive level personnel
Work with support, product, and engineering teams to ensure customer feedback is captured and realized
Develop proficiency in product capabilities and sales process best practices, including a deep technical knowledge of the product
Contribute to defining and refining initiatives, methodologies, assets, and programs within the Professional Services team
Our Vision of You
Experienced Professional Services Professional – 3+ years of experience in professional services, consulting, implementation, or related field acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment
Consultant & Trusted Advisor – Proven track record of building trust and developing client relationships while ensuring customer satisfaction through implementation excellence
Project Manager – Drive initiatives with clear expectations, manage risk, and adhere to project timelines
Proactive & Self‑Driven – Self‑starter able to come up to speed on complex concepts with minimal assistance and a history of improving processes, methodologies, and programs
Strategic Problem Solver – Break down ambiguous problems into concrete, manageable components and think through optimal solutions
Technical Aptitude – Understand deep technical aspects of a product and educate others using simplified explanations
Why You’ll Love It Here
Flexible time off
401(k) to help you save for the future
Generous medical, dental, and vision coverage for full‑time employees and dependents
Parental leave program including paid night nurse options and a gradual return to work
Infertility/assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups such as Outreach Women’s Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is built on diverse teams. We are dedicated to hiring the whole human, not just a resume. We encourage applicants from historically marginalized groups to apply even if they don’t meet every listed requirement.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
Base salary range: $70,000 – $110,000. Additional compensation may include incentive compensation, bonuses, restricted stock units, and benefits. Actual compensation is based on your skills, qualifications, and experience.
#J-18808-Ljbffr