B. F. Saul Company Hospitality Group
Front Office Manager - The Hay-Adams
B. F. Saul Company Hospitality Group, Washington, District of Columbia, us, 20022
Overview
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Front Office Manager - The Hay-Adams
role at
B. F. Saul Company Hospitality Group . The Hay-Adams is a 5-star boutique hotel in downtown Washington, D.C., offering refined service and exceptional guest experiences. Responsibilities
Manage all aspects of the Front Office, operations, planning, budgeting, staffing and payroll. Provide leadership and support to all Front Office staff. Implement and enforce the Hay Adams Standards of Excellence in all areas supervised. Manage all shifts at the front desk, ensuring employees perform assigned tasks. Maintain a professional, service-oriented environment at all times. Implement and manage standards relating to supervised areas. Monitor activities of front office staff, ensuring adherence to guidelines in the standards of excellence, employee handbook, and hotel policies; provide coaching as needed. Act as manager on duty for the hotel, handling complaints, problem solving, disturbances, special requests and other issues. Aware of VIP arrivals and repeat guests; check accommodations, carry out special requests, greet on arrival and escort to rooms when appropriate. Inform front office staff of daily activities and VIP arrivals. Scheduling and payroll for front office employees. Set Front Office Budget, monitor Profit & Loss and cash handling; complete monthly forecasts; collaborate with Yield Management to maximize hotel revenue. Manage operating expenses and control purchasing for the Front Office. Coordinate daily activities with the hotel management team. Strive to improve service in the Front Office through training, evaluations, and timely reviews. Hold monthly department meetings to inform staff of hotel activities, reinforce standards, and promote teamwork. Be aware of and enforce all fire-life-safety procedures; stay current with updates; participate in the hotel emergency response team; ensure staff are trained in emergency procedures. Support the Hotel’s Green Team as a member and help uphold its mission. Perform other reasonable duties as required and directed. Qualifications
High School diploma or equivalent; college degree preferred. Previous front desk experience in a luxury property and supervisory/management experience required. General computer experience; hotel management software experience preferred. A valid driver’s license required. Supervisory responsibilities of Front Office staff including Assistant Front Office Managers, Guest Services Representatives, Concierge, Bell Staff, Overnight Manager and Night Front Guest Service Representatives, Door Person and Lobby Ambassador. Language skills: good knowledge of English; second language preferred. Mathematical skills: ability to handle financial documents, daily reports, P&L accounts and budgets; ability to work with decimals and percentages. Reasoning ability: ability to follow detailed instructions, handle problems calmly and multitask effectively. Physical ability: ability to stand for long periods, use a computer for long periods, and lift up to 50 lbs occasionally. The Hay-Adams is an equal opportunity employer. We are an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. For more information about data processing, please contact us.
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Join to apply for the
Front Office Manager - The Hay-Adams
role at
B. F. Saul Company Hospitality Group . The Hay-Adams is a 5-star boutique hotel in downtown Washington, D.C., offering refined service and exceptional guest experiences. Responsibilities
Manage all aspects of the Front Office, operations, planning, budgeting, staffing and payroll. Provide leadership and support to all Front Office staff. Implement and enforce the Hay Adams Standards of Excellence in all areas supervised. Manage all shifts at the front desk, ensuring employees perform assigned tasks. Maintain a professional, service-oriented environment at all times. Implement and manage standards relating to supervised areas. Monitor activities of front office staff, ensuring adherence to guidelines in the standards of excellence, employee handbook, and hotel policies; provide coaching as needed. Act as manager on duty for the hotel, handling complaints, problem solving, disturbances, special requests and other issues. Aware of VIP arrivals and repeat guests; check accommodations, carry out special requests, greet on arrival and escort to rooms when appropriate. Inform front office staff of daily activities and VIP arrivals. Scheduling and payroll for front office employees. Set Front Office Budget, monitor Profit & Loss and cash handling; complete monthly forecasts; collaborate with Yield Management to maximize hotel revenue. Manage operating expenses and control purchasing for the Front Office. Coordinate daily activities with the hotel management team. Strive to improve service in the Front Office through training, evaluations, and timely reviews. Hold monthly department meetings to inform staff of hotel activities, reinforce standards, and promote teamwork. Be aware of and enforce all fire-life-safety procedures; stay current with updates; participate in the hotel emergency response team; ensure staff are trained in emergency procedures. Support the Hotel’s Green Team as a member and help uphold its mission. Perform other reasonable duties as required and directed. Qualifications
High School diploma or equivalent; college degree preferred. Previous front desk experience in a luxury property and supervisory/management experience required. General computer experience; hotel management software experience preferred. A valid driver’s license required. Supervisory responsibilities of Front Office staff including Assistant Front Office Managers, Guest Services Representatives, Concierge, Bell Staff, Overnight Manager and Night Front Guest Service Representatives, Door Person and Lobby Ambassador. Language skills: good knowledge of English; second language preferred. Mathematical skills: ability to handle financial documents, daily reports, P&L accounts and budgets; ability to work with decimals and percentages. Reasoning ability: ability to follow detailed instructions, handle problems calmly and multitask effectively. Physical ability: ability to stand for long periods, use a computer for long periods, and lift up to 50 lbs occasionally. The Hay-Adams is an equal opportunity employer. We are an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. For more information about data processing, please contact us.
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