Hilton
Senior Sales Manager - The Palmer House Hilton
Hilton, Chicago, Illinois, United States, 60290
Senior Sales Manager – The Palmer House Hilton
The Hilton of Chicago Cluster is seeking a Senior Sales Manager to join their dynamic team and drive sales for three iconic downtown Chicago hotels. The role focuses on groups of 101–3,999 guest rooms, meeting space, and food & beverage. Candidates may be remote sellers located in DC, NY, NJ, Boston, or PA, with willingness to travel to the Chicago market as needed.
Compensation & Benefits
Annual salary range: $110,000+ (based on experience, market segment, and location)
Short‑Term Incentive Plan: quarterly component worth 20% of bonus‑eligible earnings with uncapped payout for revenue goals of $200k USD or greater.
Comprehensive benefits package:
Medical, vision, dental, life and disability insurance for you and your family
Mental health resources
Sick pay and vacation paid time off (1 hour accrued after 40 hours worked; 40 hours after first year)
Go Hilton travel discount program – 100 nights per calendar year
401(k) plan
DailyPay access for on‑demand pay
Complimentary duty meals
Employee assist program
Debt‑free education opportunities
Career growth and development initiatives
Team member resource groups
Recognition and rewards programs
Ideal Candidate
Minimum of two years of hotel group sales experience with a large, 500+ room hotel and 40,000+ sq ft of convention space
Positive attitude, effective communication, and a collaborative mindset
Comfortable speaking directly to decision makers with strong critical‑thinking skills
Passion for sales and a track record of meeting or exceeding targets
Experience with Delphi FDC/Salesforce and Hilton processes and programs (advantageous)
What Will I Be Doing? A Senior Sales Manager is responsible for securing groups and conventions by building and maintaining relationships with clients, driving revenue across all hotel streams, and achieving sales goals.
Research, solicit, and generate new group leads via database research and proactive outreach.
Represent the hotel in developing new market segments and nurturing existing accounts.
Develop business strategies based on market trends, implementing marketing initiatives to capture maximum lead revenue.
Maximize revenue and profitability across all hotel revenue streams.
Engage Hilton Worldwide Sales, Convention Bureau, and intermediaries to retain existing customers and secure new business.
Develop and execute plans for outside sales calls, industry tradeshows, and customer events.
Create and communicate monthly, quarterly, and annual business plans for designated markets.
Maintain an up‑to‑date pipeline of opportunities meeting short‑ and long‑term objectives.
Prepare business proposals, execute contracts, and coordinate customer specifications via the lead management system (Delphi FDC).
Conduct site inspections with storytelling tailored to prospective and existing customers.
Negotiate contracts and commission agreements with end‑user customers and intermediaries.
Provide solutions that protect the hotel’s financial goals while strengthening relationships.
Collaborate with Hilton Worldwide Sales and Legal teams during the contracting process.
What We Value
Hospitality – passion for exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – lead within industry and community.
Teamwork – collaborate to achieve shared goals.
Ownership – take responsibility for decisions.
Urgency – operate with discipline and a sense of urgency.
Quality, productivity, dependability, customer focus, and adaptability.
Work Location The Palmer House Hilton, Chicago, IL (remote seller allowed within DC, NY, NJ, Boston, or PA).
Schedule & Employment Type Full‑time – Mid‑Senior level.
Job Function & Industry Sales and Business Development – Hospitality.
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Compensation & Benefits
Annual salary range: $110,000+ (based on experience, market segment, and location)
Short‑Term Incentive Plan: quarterly component worth 20% of bonus‑eligible earnings with uncapped payout for revenue goals of $200k USD or greater.
Comprehensive benefits package:
Medical, vision, dental, life and disability insurance for you and your family
Mental health resources
Sick pay and vacation paid time off (1 hour accrued after 40 hours worked; 40 hours after first year)
Go Hilton travel discount program – 100 nights per calendar year
401(k) plan
DailyPay access for on‑demand pay
Complimentary duty meals
Employee assist program
Debt‑free education opportunities
Career growth and development initiatives
Team member resource groups
Recognition and rewards programs
Ideal Candidate
Minimum of two years of hotel group sales experience with a large, 500+ room hotel and 40,000+ sq ft of convention space
Positive attitude, effective communication, and a collaborative mindset
Comfortable speaking directly to decision makers with strong critical‑thinking skills
Passion for sales and a track record of meeting or exceeding targets
Experience with Delphi FDC/Salesforce and Hilton processes and programs (advantageous)
What Will I Be Doing? A Senior Sales Manager is responsible for securing groups and conventions by building and maintaining relationships with clients, driving revenue across all hotel streams, and achieving sales goals.
Research, solicit, and generate new group leads via database research and proactive outreach.
Represent the hotel in developing new market segments and nurturing existing accounts.
Develop business strategies based on market trends, implementing marketing initiatives to capture maximum lead revenue.
Maximize revenue and profitability across all hotel revenue streams.
Engage Hilton Worldwide Sales, Convention Bureau, and intermediaries to retain existing customers and secure new business.
Develop and execute plans for outside sales calls, industry tradeshows, and customer events.
Create and communicate monthly, quarterly, and annual business plans for designated markets.
Maintain an up‑to‑date pipeline of opportunities meeting short‑ and long‑term objectives.
Prepare business proposals, execute contracts, and coordinate customer specifications via the lead management system (Delphi FDC).
Conduct site inspections with storytelling tailored to prospective and existing customers.
Negotiate contracts and commission agreements with end‑user customers and intermediaries.
Provide solutions that protect the hotel’s financial goals while strengthening relationships.
Collaborate with Hilton Worldwide Sales and Legal teams during the contracting process.
What We Value
Hospitality – passion for exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – lead within industry and community.
Teamwork – collaborate to achieve shared goals.
Ownership – take responsibility for decisions.
Urgency – operate with discipline and a sense of urgency.
Quality, productivity, dependability, customer focus, and adaptability.
Work Location The Palmer House Hilton, Chicago, IL (remote seller allowed within DC, NY, NJ, Boston, or PA).
Schedule & Employment Type Full‑time – Mid‑Senior level.
Job Function & Industry Sales and Business Development – Hospitality.
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