Capgemini
Senior ServiceNow BA CMDB CSDM SME
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description Job Overview Senior ServiceNow BA SME has depth of knowledge of the ServiceNow CMDB and CSDM modules. A client‑facing role works with engagement team to develop and implement CMDB and CSDM solutions.
Job Details
2+ Years experience working with ServiceNow CMDB/CSDM Solutions
Ability to take complex technical specifications and articulate to a customer in business logic
Familiar with SOW/Contracts and understands milestones and scope
Ability to take business logic from customer and translate to technical terms and stories for development
Comfortable leading workshops to demo ServiceNow features, walk through process, and collect requirements
Comfortable leading training client learning personas
Comfortable conducting guided UAT sessions and customer UAT stakeholders
Understands project risks, issues, actions, and decisions and communicates via appropriate channels
Pre‑prep workshops and lead workshops with demos, decks
Document client meeting notes for wide audience
Create workshop materials, end user guides, playbooks, user stories
Proficient with agile lifecycle
Resourceful: not letting blockers get in the way; ability to use ServiceNow Docs, NowCreate
Proactive; meets deadlines; works independently
Core Skills
Interacts with customers in a professional manner
Meets quality standards with attention to detail for client benefit
See scope creep and handle via appropriate channels
Ability to Produce
Base Requirements
Technical Requirements
Requirement Analysis
Process Documentation
ServiceNow Stories
ServiceNow Demos
Key Requirements Knowledge Required
MS Office (Word, Excel)
ITIL 4
ServiceNow CSA Certification
(2) CIS Certifications
ServiceNow CMDB/CSDM
The base compensation range for this role in the posted location is: $113,000 to $132,000 Base Pay USD.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees.
Paid time off based on employee grade (A‑F), defined by policy: Vacation: 12‑25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code: 384838
Posted on: Dec 31, 2025
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
Chicago, IL, U.S. Brooklyn, NY, U.S. Burlington, MA, U.S. Seattle, WA, U.S. Dallas, TX, U.S. Bridgewater, NJ, U.S. Guaynabo, PR, U.S. Southfield, MI, U.S. Atlanta, GA, U.S. Santa Clara, CA, U.S. San Francisco, CA, U.S. Tampa, FL, U.S. Mclean, VA, U.S. Austin, TX, U.S. Westerville, OH, U.S. Houston, TX, U.S. Berwyn, PA, U.S. Irving, TX, U.S. Bridgewater, NJ, U.S. Nashville, TN, U.S. Columbia, SC, U.S. Bellevue, WA, U.S. New York, NY, U.S. Dayton - Sogeti U.S., U.S.
Brand: Capgemini
Professional Community: Cloud Infrastructure Management
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description Job Overview Senior ServiceNow BA SME has depth of knowledge of the ServiceNow CMDB and CSDM modules. A client‑facing role works with engagement team to develop and implement CMDB and CSDM solutions.
Job Details
2+ Years experience working with ServiceNow CMDB/CSDM Solutions
Ability to take complex technical specifications and articulate to a customer in business logic
Familiar with SOW/Contracts and understands milestones and scope
Ability to take business logic from customer and translate to technical terms and stories for development
Comfortable leading workshops to demo ServiceNow features, walk through process, and collect requirements
Comfortable leading training client learning personas
Comfortable conducting guided UAT sessions and customer UAT stakeholders
Understands project risks, issues, actions, and decisions and communicates via appropriate channels
Pre‑prep workshops and lead workshops with demos, decks
Document client meeting notes for wide audience
Create workshop materials, end user guides, playbooks, user stories
Proficient with agile lifecycle
Resourceful: not letting blockers get in the way; ability to use ServiceNow Docs, NowCreate
Proactive; meets deadlines; works independently
Core Skills
Interacts with customers in a professional manner
Meets quality standards with attention to detail for client benefit
See scope creep and handle via appropriate channels
Ability to Produce
Base Requirements
Technical Requirements
Requirement Analysis
Process Documentation
ServiceNow Stories
ServiceNow Demos
Key Requirements Knowledge Required
MS Office (Word, Excel)
ITIL 4
ServiceNow CSA Certification
(2) CIS Certifications
ServiceNow CMDB/CSDM
The base compensation range for this role in the posted location is: $113,000 to $132,000 Base Pay USD.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees.
Paid time off based on employee grade (A‑F), defined by policy: Vacation: 12‑25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code: 384838
Posted on: Dec 31, 2025
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
Chicago, IL, U.S. Brooklyn, NY, U.S. Burlington, MA, U.S. Seattle, WA, U.S. Dallas, TX, U.S. Bridgewater, NJ, U.S. Guaynabo, PR, U.S. Southfield, MI, U.S. Atlanta, GA, U.S. Santa Clara, CA, U.S. San Francisco, CA, U.S. Tampa, FL, U.S. Mclean, VA, U.S. Austin, TX, U.S. Westerville, OH, U.S. Houston, TX, U.S. Berwyn, PA, U.S. Irving, TX, U.S. Bridgewater, NJ, U.S. Nashville, TN, U.S. Columbia, SC, U.S. Bellevue, WA, U.S. New York, NY, U.S. Dayton - Sogeti U.S., U.S.
Brand: Capgemini
Professional Community: Cloud Infrastructure Management
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
#J-18808-Ljbffr