CLIA | Cruise Lines International Association
Membership Specialist
CLIA | Cruise Lines International Association, Washington, District of Columbia, us, 20022
Apply to the Membership Specialist position at CLIA | Cruise Lines International Association.
The Membership Specialist provides customer service to CLIA North American Travel Trade members, delivers up-to-date information regarding membership, benefits, professional development, and industry updates, and enhances membership database functionality.
Pay Range Base pay: $47,800 – $55,000 per year.
Essential Job Functions
Respond to inbound membership inquiries via phone and email.
Provide current and prospective members with information on membership benefits and professional development.
Process membership applications and benefits.
Manage fulfillment and printing of annual Individual Agent Member (IAM) EMBARC IDs.
Troubleshoot database functionality and implement solutions.
Identify inefficiencies with the database and related workflow and document solutions.
Lead and/or participate in outbound call campaigns for membership recruitment, retention, and engagement.
Maintain knowledge of all CLIA memberships, publications, products, and services.
Provide guidance to certification‑seeking members on certification steps and coursework.
Travel to CLIA, member, and industry events to lead or participate in membership recruitment and renewal activities.
Provide ad hoc reports to management as requested.
Ensure logging, printing, and mailing of ID cards and address labels are performed accurately.
Coordinate with IT as necessary to resolve printer functionality issues.
Supervisory Responsibilities None
Requirements
Education and Experience:
High school diploma; Bachelor’s Degree, technical degree or industry certification preferred.
Two years of customer service and/or membership experience in a high‑volume environment, preferably including outbound calls focused on membership recruitment/retention and relationship management.
Equivalent combination of education and experience.
Qualifications:
Proven administrative or customer service experience.
High technical aptitude; proficient in Microsoft Office, Association Management Systems (AMS), and Learning Management Systems (LMS) preferred.
Strong work ethic and ability to handle difficult and stressful situations professionally.
Strong written and verbal communication skills.
Strong problem‑solving skills and ability to develop and implement solutions.
Ability to work independently and as part of a team with general supervision.
Ability to adapt to a fast‑changing environment and handle multiple priorities.
Precision in preparing and maintaining records, files, and reports.
Creativity and initiative.
This position is based at our Washington, DC office three days a week (Tuesday–Thursday) with two days remote (Monday and Friday).
Up to 5% of time spent traveling.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable Accommodation Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
EEO Statement CLIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
The Membership Specialist provides customer service to CLIA North American Travel Trade members, delivers up-to-date information regarding membership, benefits, professional development, and industry updates, and enhances membership database functionality.
Pay Range Base pay: $47,800 – $55,000 per year.
Essential Job Functions
Respond to inbound membership inquiries via phone and email.
Provide current and prospective members with information on membership benefits and professional development.
Process membership applications and benefits.
Manage fulfillment and printing of annual Individual Agent Member (IAM) EMBARC IDs.
Troubleshoot database functionality and implement solutions.
Identify inefficiencies with the database and related workflow and document solutions.
Lead and/or participate in outbound call campaigns for membership recruitment, retention, and engagement.
Maintain knowledge of all CLIA memberships, publications, products, and services.
Provide guidance to certification‑seeking members on certification steps and coursework.
Travel to CLIA, member, and industry events to lead or participate in membership recruitment and renewal activities.
Provide ad hoc reports to management as requested.
Ensure logging, printing, and mailing of ID cards and address labels are performed accurately.
Coordinate with IT as necessary to resolve printer functionality issues.
Supervisory Responsibilities None
Requirements
Education and Experience:
High school diploma; Bachelor’s Degree, technical degree or industry certification preferred.
Two years of customer service and/or membership experience in a high‑volume environment, preferably including outbound calls focused on membership recruitment/retention and relationship management.
Equivalent combination of education and experience.
Qualifications:
Proven administrative or customer service experience.
High technical aptitude; proficient in Microsoft Office, Association Management Systems (AMS), and Learning Management Systems (LMS) preferred.
Strong work ethic and ability to handle difficult and stressful situations professionally.
Strong written and verbal communication skills.
Strong problem‑solving skills and ability to develop and implement solutions.
Ability to work independently and as part of a team with general supervision.
Ability to adapt to a fast‑changing environment and handle multiple priorities.
Precision in preparing and maintaining records, files, and reports.
Creativity and initiative.
This position is based at our Washington, DC office three days a week (Tuesday–Thursday) with two days remote (Monday and Friday).
Up to 5% of time spent traveling.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable Accommodation Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
EEO Statement CLIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr