Avenue5 Residential
Vice President, Operations – Avenue5 Residential
Summary Avenue5 is a growing company and we are in search of a Vice President, Operations to join our dynamic team of Fivers! The vice president creates the strategic direction for existing complex portfolio clients and partners to maximize client satisfaction. This role is responsible for growing assigned properties within the portfolio by leveraging the Avenue5 tools and technology to maximize performance results. The vice president of operations will execute long‑ and short‑term plans and directives by implementing judgment, vision, management, and leadership.
Primary Responsibilities And Objectives
Understand the client and company’s business objectives to ensure maximization and satisfaction of client accounts
Responsible for the full associate life cycle including recruiting, mentoring, and performance management
Serve as the strategic business partner responsible for revenue growth for complex clients and partners
Responsible for achieving growth and operational KPIs for portfolio clients
Responsible for the property annual budget, P&L statements, general ledger, and creating necessary reports for the property owners and Avenue5 leadership
Lead all aspects of the client relationship including communications, planning, education, and problem resolution
Provide subject matter expertise to clients to ensure product utilization is optimal
Understand the market landscape including pricing trends, competitor strengths and weaknesses, and client requirements
Maintain an expert‑level knowledge and understanding of all Avenue5 products and services
Assess revenue and profit potential for all properties and portfolio clients
Lead special projects to support client development
Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services
Perform other duties as assigned
Education And Experience
High school diploma is required. Bachelor’s degree is preferred
Ten or more years of experience in multi‑family property management is required
Ten or more years of direct management experience is required
Ten or more years of experience in managing, expanding, and developing relationships with clients at a senior level is required
CPM certification is preferred
Participation in industry groups is preferred
Five or more years of experience in Yardi Voyager or other equivalent system is required
Skills and Requirements
Strong understanding of property management industry trends, issues, and emerging technology
Track record of accomplishments and high‑impact results
Ability to work independently and prioritize effectively in a fast‑paced environment
Intermediate to advanced level knowledge with MS Office Suite including Outlook, Word, PowerPoint, and Excel (including Excel functions)
Ability to meet deadlines
Ability to read and understand financial statements
Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
Excellent written and verbal communication skills
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
Scheduling
Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non‑traditional holidays
Ability to travel (including overnight) up to 50%
Environment
Exposure to environment typically found in an office building
Physical Requirements
Ability to lift, push, and pull up to 50 pounds
Ability to remain stationary, move around, reach, and position oneself as needed for extended periods of time
Must be able to observe and detect signs of emergency through visual and/or auditory cues
Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
Visual requirements including color, depth perception, and field vision
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to tolerate stressful situations
Ability to work under minimal to moderate supervision
Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions.
Diversity Statement Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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Summary Avenue5 is a growing company and we are in search of a Vice President, Operations to join our dynamic team of Fivers! The vice president creates the strategic direction for existing complex portfolio clients and partners to maximize client satisfaction. This role is responsible for growing assigned properties within the portfolio by leveraging the Avenue5 tools and technology to maximize performance results. The vice president of operations will execute long‑ and short‑term plans and directives by implementing judgment, vision, management, and leadership.
Primary Responsibilities And Objectives
Understand the client and company’s business objectives to ensure maximization and satisfaction of client accounts
Responsible for the full associate life cycle including recruiting, mentoring, and performance management
Serve as the strategic business partner responsible for revenue growth for complex clients and partners
Responsible for achieving growth and operational KPIs for portfolio clients
Responsible for the property annual budget, P&L statements, general ledger, and creating necessary reports for the property owners and Avenue5 leadership
Lead all aspects of the client relationship including communications, planning, education, and problem resolution
Provide subject matter expertise to clients to ensure product utilization is optimal
Understand the market landscape including pricing trends, competitor strengths and weaknesses, and client requirements
Maintain an expert‑level knowledge and understanding of all Avenue5 products and services
Assess revenue and profit potential for all properties and portfolio clients
Lead special projects to support client development
Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services
Perform other duties as assigned
Education And Experience
High school diploma is required. Bachelor’s degree is preferred
Ten or more years of experience in multi‑family property management is required
Ten or more years of direct management experience is required
Ten or more years of experience in managing, expanding, and developing relationships with clients at a senior level is required
CPM certification is preferred
Participation in industry groups is preferred
Five or more years of experience in Yardi Voyager or other equivalent system is required
Skills and Requirements
Strong understanding of property management industry trends, issues, and emerging technology
Track record of accomplishments and high‑impact results
Ability to work independently and prioritize effectively in a fast‑paced environment
Intermediate to advanced level knowledge with MS Office Suite including Outlook, Word, PowerPoint, and Excel (including Excel functions)
Ability to meet deadlines
Ability to read and understand financial statements
Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
Excellent written and verbal communication skills
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
Scheduling
Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non‑traditional holidays
Ability to travel (including overnight) up to 50%
Environment
Exposure to environment typically found in an office building
Physical Requirements
Ability to lift, push, and pull up to 50 pounds
Ability to remain stationary, move around, reach, and position oneself as needed for extended periods of time
Must be able to observe and detect signs of emergency through visual and/or auditory cues
Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
Visual requirements including color, depth perception, and field vision
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to tolerate stressful situations
Ability to work under minimal to moderate supervision
Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions.
Diversity Statement Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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