EOS Hospitality
Job Details
Description
The Front Office Manager is responsible for ensuring the operation of the Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
Manage direct reports by ensuring Associates understand employment practices recommending employment decisions and corrective action, supporting performance management, and implementing discipline
Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate
Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives
Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards
Evaluate and recommend revenue driving initiatives and monitor revenue performance
Recommend and implement approved changes that could improve service and increase operational efficiency
Ability to serve as Manager on Duty
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management, and
Any and all other work as required to complete the primary purpose of the position
Job Requirements And Qualifications
At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience; or a 4-year college degree and at least 1 year of related experience
Supervisory experience required
The ability to demonstrate exceptional Customer Service Skills
Must be proficient in Windows and Microsoft Office
Able to work long hours as sometimes required
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Advanced computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Knowledge of OnQ systems preferred
Benefits Our culture fosters shared accountability, humility and kindness, creative problem solving, we strive to provide exceptional service, quality, and value to every guest, every time. We are looking to hire the most highly qualified people and provide a competitive benefits package which include:
Paid Family Leave
Health Insurance
Dental Insurance
Vision Insurance
Vacation, Sick and Holiday Pay
Company Basic Life Insurance
Company paid Accidental Death & Dismemberment
Company paid Short Term Disability
Company paid Long term Disability
401k Retirement Plan
EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation We are a drug free workplace Pre-employment background assessment required
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please
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Responsibilities
Manage direct reports by ensuring Associates understand employment practices recommending employment decisions and corrective action, supporting performance management, and implementing discipline
Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate
Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives
Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards
Evaluate and recommend revenue driving initiatives and monitor revenue performance
Recommend and implement approved changes that could improve service and increase operational efficiency
Ability to serve as Manager on Duty
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management, and
Any and all other work as required to complete the primary purpose of the position
Job Requirements And Qualifications
At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience; or a 4-year college degree and at least 1 year of related experience
Supervisory experience required
The ability to demonstrate exceptional Customer Service Skills
Must be proficient in Windows and Microsoft Office
Able to work long hours as sometimes required
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Advanced computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Knowledge of OnQ systems preferred
Benefits Our culture fosters shared accountability, humility and kindness, creative problem solving, we strive to provide exceptional service, quality, and value to every guest, every time. We are looking to hire the most highly qualified people and provide a competitive benefits package which include:
Paid Family Leave
Health Insurance
Dental Insurance
Vision Insurance
Vacation, Sick and Holiday Pay
Company Basic Life Insurance
Company paid Accidental Death & Dismemberment
Company paid Short Term Disability
Company paid Long term Disability
401k Retirement Plan
EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation We are a drug free workplace Pre-employment background assessment required
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please
#J-18808-Ljbffr