Pattern Energy
Workplace Operations and Experience Manager - Houston
Pattern Energy, Houston, Texas, United States, 77246
Overview
The Workplace Operations and Experience Manager is the heartbeat of the Pattern Houston office. This highly visible, people-centered role shapes how employees, leaders, and visitors experience Pattern every day, from the moment they walk through the door. The role creates a welcoming, professional, and seamlessly run workplace that reflects Pattern’s values in action. As the first point of contact and a constant in-office presence, the Workplace Operations and Experience Manager sets the tone for hospitality, communication, and care, ensuring the office operates with warmth, intention, and operational excellence. Success in this role requires exceptional emotional intelligence, sound judgment, and a proactive service mindset. The ideal candidate builds trust across all levels of the organization, anticipates needs before they arise, and takes pride in creating an environment where people feel comfortable, supported, and proud to work. This role balances high-touch people engagement with strong execution, making it both the cultural anchor and operational backbone of the Houston office. This is a full-time, onsite position, Monday through Friday, 8:00am–5:00pm. Key Accountabilities
Vendor management – Manage relationships with external parties who support the Houston workplace, including but not limited to food, wellness, supplies, etc. Onboard new WOE Houston vendors and serve as Workplace Ops vendor point person. Ensure vendor onboarding and payment follow Pattern processes and guidelines. Employee and Visitor Experience – Manage front desk, ensure a welcoming environment for visitors and clients, setting a high standard for employee and visitor experience; handle employee inquiries and proactively anticipate needs and provide timely, professional solutions. Facilities Management – Collaborate with the Sr. Director, WOE to lead space planning, office expansions or remodels, and layout changes; coordinate move logistics for Houston. Office Safety and Management – Partner with Sr. Director to oversee facility management, including space planning, maintenance, and office improvements for Houston; ensure compliance with health and safety regulations; own communications to Houston office employees on office events, changes, and operations. Event and Program Management – Coordinate company events end-to-end, from small meetings to large gatherings; manage logistics, including venue selection, vendor negotiation, and event budgeting. Collaboration with Internal Stakeholders – Partner with EA + AA and cross-functional teams as subject matter expert for in-office needs; lead Houston-based office projects and initiatives, including training and collaborations on office solutions and support. Manage Cristo Rey Intern – Develop their workplace ops expertise and facilitate professional development. Qualifications
Experience/Qualifications/Education Required
People-First Presence & Communication: exceptionally warm, approachable, and professional demeanor; comfortable engaging with employees, executives, visitors, board members, and external partners; strong verbal and written communication; creates a consistently positive, welcoming first impression. Hospitality & Service Mindset: deeply service-oriented with a natural instinct for hospitality; anticipates needs and delivers thoughtful, timely solutions with care and follow-through; maintains a polished, high-touch workplace environment. Emotional Intelligence & Professional Judgment: highly emotionally intelligent with strong situational awareness; navigates sensitive conversations and fast-moving situations with discretion and calm; demonstrates sound judgment, confidentiality, and professionalism. Culture Carrier & Relationship Builder: trusted presence for employees across departments; builds partnerships with Executive Assistants, Administrative Assistants, and cross-functional teams; reinforces Pattern’s values in everyday interactions. Ownership, Reliability & Adaptability: takes ownership of the Houston office experience; proactive problem solver; highly organized, detail-oriented, and reliable while staying flexible in a dynamic environment. Experience: 7+ years in an Office Manager, Workplace Operations, or similar role; proven experience managing vendors, office operations, and events; strong organizational skills; Bachelor’s degree required. Technical & Physical Requirements: intermediate proficiency in Microsoft Office (Excel, Word, Outlook); able to perform light physical tasks as needed (e.g., lifting boxes, office setup). Pattern Energy Group is an Equal Opportunity Employer. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Sales
#J-18808-Ljbffr
The Workplace Operations and Experience Manager is the heartbeat of the Pattern Houston office. This highly visible, people-centered role shapes how employees, leaders, and visitors experience Pattern every day, from the moment they walk through the door. The role creates a welcoming, professional, and seamlessly run workplace that reflects Pattern’s values in action. As the first point of contact and a constant in-office presence, the Workplace Operations and Experience Manager sets the tone for hospitality, communication, and care, ensuring the office operates with warmth, intention, and operational excellence. Success in this role requires exceptional emotional intelligence, sound judgment, and a proactive service mindset. The ideal candidate builds trust across all levels of the organization, anticipates needs before they arise, and takes pride in creating an environment where people feel comfortable, supported, and proud to work. This role balances high-touch people engagement with strong execution, making it both the cultural anchor and operational backbone of the Houston office. This is a full-time, onsite position, Monday through Friday, 8:00am–5:00pm. Key Accountabilities
Vendor management – Manage relationships with external parties who support the Houston workplace, including but not limited to food, wellness, supplies, etc. Onboard new WOE Houston vendors and serve as Workplace Ops vendor point person. Ensure vendor onboarding and payment follow Pattern processes and guidelines. Employee and Visitor Experience – Manage front desk, ensure a welcoming environment for visitors and clients, setting a high standard for employee and visitor experience; handle employee inquiries and proactively anticipate needs and provide timely, professional solutions. Facilities Management – Collaborate with the Sr. Director, WOE to lead space planning, office expansions or remodels, and layout changes; coordinate move logistics for Houston. Office Safety and Management – Partner with Sr. Director to oversee facility management, including space planning, maintenance, and office improvements for Houston; ensure compliance with health and safety regulations; own communications to Houston office employees on office events, changes, and operations. Event and Program Management – Coordinate company events end-to-end, from small meetings to large gatherings; manage logistics, including venue selection, vendor negotiation, and event budgeting. Collaboration with Internal Stakeholders – Partner with EA + AA and cross-functional teams as subject matter expert for in-office needs; lead Houston-based office projects and initiatives, including training and collaborations on office solutions and support. Manage Cristo Rey Intern – Develop their workplace ops expertise and facilitate professional development. Qualifications
Experience/Qualifications/Education Required
People-First Presence & Communication: exceptionally warm, approachable, and professional demeanor; comfortable engaging with employees, executives, visitors, board members, and external partners; strong verbal and written communication; creates a consistently positive, welcoming first impression. Hospitality & Service Mindset: deeply service-oriented with a natural instinct for hospitality; anticipates needs and delivers thoughtful, timely solutions with care and follow-through; maintains a polished, high-touch workplace environment. Emotional Intelligence & Professional Judgment: highly emotionally intelligent with strong situational awareness; navigates sensitive conversations and fast-moving situations with discretion and calm; demonstrates sound judgment, confidentiality, and professionalism. Culture Carrier & Relationship Builder: trusted presence for employees across departments; builds partnerships with Executive Assistants, Administrative Assistants, and cross-functional teams; reinforces Pattern’s values in everyday interactions. Ownership, Reliability & Adaptability: takes ownership of the Houston office experience; proactive problem solver; highly organized, detail-oriented, and reliable while staying flexible in a dynamic environment. Experience: 7+ years in an Office Manager, Workplace Operations, or similar role; proven experience managing vendors, office operations, and events; strong organizational skills; Bachelor’s degree required. Technical & Physical Requirements: intermediate proficiency in Microsoft Office (Excel, Word, Outlook); able to perform light physical tasks as needed (e.g., lifting boxes, office setup). Pattern Energy Group is an Equal Opportunity Employer. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Sales
#J-18808-Ljbffr