Raxia
This range is provided by Raxia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $97,000.00/yr - $150,000.00/yr
Raxia is on a mission to modernize healthcare patient financial engagement. Our AI platform connects fragmented health IT systems and workflows to create an efficient and intelligent consumer payment experience, making it easy for everyone to manage medical expenses.
We’re seeking a passionate and performance-driven
Customer Success Manager (CSM)
who excels in a fast-paced, ever-changing environment and understands how to deliver both customer value and business growth. As a CSM, you’ll own the full post-sale customer lifecycle, driving seamless onboarding, ensuring adoption, and building deep relationships that result in
renewals, upsells, retention, and long-term strategic partnerships
.
We want someone who gets sh*t done, understands how to tie product to outcomes, and can tactfully align internal and external stakeholders to maximize success, for both our customers and for Raxia.
Customer Onboarding:
Lead new customers through a smooth and effective onboarding experience that drives early product value and sets the foundation for a successful long-term partnership.
Account Ownership:
Manage a portfolio of customer accounts with full accountability for
renewals, expansion opportunities, and retention metrics.
Strategic Partnership Management:
Serve as the trusted advisor and main point of contact for your customers—deeply understanding their goals and aligning Raxia’s products to meet them.
Growth & Expansion:
Leverage product enhancements, usage insights, and customer outcomes to identify and execute expansion opportunities across accounts.
Renewal Success:
Own the renewal process end-to-end, proactively addressing risk and ensuring high retention by demonstrating product value, aligning with customer outcomes, and managing stakeholder relationships.
Product Adoption & Utilization:
Drive deep engagement with Raxia’s products—ensuring customers are using the platform to its fullest potential and realizing continued ROI.
Performance Monitoring:
Track customer success metrics, adoption trends, and usage patterns to identify risks and opportunities, and take immediate action when needed.
Cross-Functional Collaboration:
Coordinate with product, engineering, implementation, and sales to resolve issues, close feedback loops, and ensure an excellent customer experience.
Customer Advocacy:
Turn satisfied customers into advocates by helping them see success, share their results, and tell their story.
Qualifications:
5+ years of experience as a top-performing Customer Success Manager, Account Manager, or Strategic Customer Partner in a SaaS or healthcare technology company.
Proven success in managing the
full post-sale lifecycle , including onboarding,
renewals, upsells , and long-term customer growth.
Strong negotiation and relationship management skills—you know how to maintain trust while driving toward favorable outcomes.
Ability to lead strategic conversations with executive stakeholders, demonstrating ROI and product value in complex customer environments.
Experience growing accounts through
consultative selling and strategic account planning .
Excellent communication, presentation, and storytelling skills (verbal and written).
Comfortable using CRM systems to track accounts, prioritize actions, and forecast renewals and expansions.
Strong business acumen and technical aptitude.
Background in RCM, EHR, or practice management software strongly preferred.
Bachelor's degree in a business or technical discipline.
About Raxia
Consumer out-of-pocket medical costs are expected to surpass $505 billion by 2026, yet 75% of healthcare providers still rely on paper and manual processes for patient billing. Raxia is modernizing how patients engage with their healthcare finances—making it easier to pay, reducing administrative overhead, and increasing transparency for providers and patients alike.
What We Offer:
A chance to work at an early-stage startup solving real-world problems with cutting-edge AI and automation.
Participation in Raxia’s stock option incentive program.
Competitive salary and benefits package.
Remote-first, with flexibility and autonomy.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Software Development
Referrals increase your chances of interviewing at Raxia by 2x
Get notified about new Customer Success Manager jobs in
Denver Metropolitan Area .
#J-18808-Ljbffr
Base pay range $97,000.00/yr - $150,000.00/yr
Raxia is on a mission to modernize healthcare patient financial engagement. Our AI platform connects fragmented health IT systems and workflows to create an efficient and intelligent consumer payment experience, making it easy for everyone to manage medical expenses.
We’re seeking a passionate and performance-driven
Customer Success Manager (CSM)
who excels in a fast-paced, ever-changing environment and understands how to deliver both customer value and business growth. As a CSM, you’ll own the full post-sale customer lifecycle, driving seamless onboarding, ensuring adoption, and building deep relationships that result in
renewals, upsells, retention, and long-term strategic partnerships
.
We want someone who gets sh*t done, understands how to tie product to outcomes, and can tactfully align internal and external stakeholders to maximize success, for both our customers and for Raxia.
Customer Onboarding:
Lead new customers through a smooth and effective onboarding experience that drives early product value and sets the foundation for a successful long-term partnership.
Account Ownership:
Manage a portfolio of customer accounts with full accountability for
renewals, expansion opportunities, and retention metrics.
Strategic Partnership Management:
Serve as the trusted advisor and main point of contact for your customers—deeply understanding their goals and aligning Raxia’s products to meet them.
Growth & Expansion:
Leverage product enhancements, usage insights, and customer outcomes to identify and execute expansion opportunities across accounts.
Renewal Success:
Own the renewal process end-to-end, proactively addressing risk and ensuring high retention by demonstrating product value, aligning with customer outcomes, and managing stakeholder relationships.
Product Adoption & Utilization:
Drive deep engagement with Raxia’s products—ensuring customers are using the platform to its fullest potential and realizing continued ROI.
Performance Monitoring:
Track customer success metrics, adoption trends, and usage patterns to identify risks and opportunities, and take immediate action when needed.
Cross-Functional Collaboration:
Coordinate with product, engineering, implementation, and sales to resolve issues, close feedback loops, and ensure an excellent customer experience.
Customer Advocacy:
Turn satisfied customers into advocates by helping them see success, share their results, and tell their story.
Qualifications:
5+ years of experience as a top-performing Customer Success Manager, Account Manager, or Strategic Customer Partner in a SaaS or healthcare technology company.
Proven success in managing the
full post-sale lifecycle , including onboarding,
renewals, upsells , and long-term customer growth.
Strong negotiation and relationship management skills—you know how to maintain trust while driving toward favorable outcomes.
Ability to lead strategic conversations with executive stakeholders, demonstrating ROI and product value in complex customer environments.
Experience growing accounts through
consultative selling and strategic account planning .
Excellent communication, presentation, and storytelling skills (verbal and written).
Comfortable using CRM systems to track accounts, prioritize actions, and forecast renewals and expansions.
Strong business acumen and technical aptitude.
Background in RCM, EHR, or practice management software strongly preferred.
Bachelor's degree in a business or technical discipline.
About Raxia
Consumer out-of-pocket medical costs are expected to surpass $505 billion by 2026, yet 75% of healthcare providers still rely on paper and manual processes for patient billing. Raxia is modernizing how patients engage with their healthcare finances—making it easier to pay, reducing administrative overhead, and increasing transparency for providers and patients alike.
What We Offer:
A chance to work at an early-stage startup solving real-world problems with cutting-edge AI and automation.
Participation in Raxia’s stock option incentive program.
Competitive salary and benefits package.
Remote-first, with flexibility and autonomy.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Software Development
Referrals increase your chances of interviewing at Raxia by 2x
Get notified about new Customer Success Manager jobs in
Denver Metropolitan Area .
#J-18808-Ljbffr