Grahamrmc
ORGANIZATIONAL DESCRIPTION
The Centralized Scheduler will continuously interact with patients and provider offices, both external and internal, to schedule surgical procedures, diagnostic imaging, and cardiovascular tests. The Centralized Scheduler will also provide scheduling, surgical and financial instructions to patients, while supporting the providers and enforcing the collection policy and procedures for Graham Regional Medical Center (GRMC). This position requires extensive phone use along with the ability to multi-task and ability to pay attention to detail. Employees must demonstrate professionalism and courtesy in all interactions to ensure an exceptional customer experience is provided to all callers.
INTERACTION Primarily Interacts with: administration, providers, employees, clinical and non-clinical departments, patients, and insurance companies.
ESSENTIAL FUNCTIONS
Schedule hospital-based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate software.
Schedule diagnostic and imaging tests to be completed at GRMC. Schedule hospital-based medical procedures, tests, and imaging ensuring available time is utilized to maximum efficiency.
Effectively use the current operating system for Electronic Medical Records.
Effectively utilize clinical knowledge when determining if the appointment is consistent with the diagnosis/indications indicated by the provider.
Obtain appropriate demographic and insurance information from the patient.
Complete insurance verification, and authorization/referral needs. Obtain authorizations/referrals, if needed. Ensures the required authorization and referral is on- file before the patient’s scheduled appointment.
Provide accurate, detailed information to patients regarding test preparations, time of patients' scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
Confirm patient’s insurance provider and either obtain prior authorizations or communicate need for prior authorization to appropriate parties, as needed.
Maintain confidentiality of patient information in compliance with HIPAA.
Complete pre-procedure phone calls and confirms appointment times with patients via telephone.
Perform all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
Communicate to referring provider any delays.
Request historical medical records from referring provider or primary care physician as needed for treatment of the patient.
Provide exemplary customer service.
Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
Solve practical problems, dealing with a variety of issues, and interprets a variety of instructions furnished in written and oral form.
Attend meetings as required.
Perform other duties as requested or assigned.
ABILITY TO USE EQUIPMENT, TOOLS, MATERIALS, MACHINES Computer, telephone, facsimile machine, copier, scanner, printer, calculator and other standard office equipment.
Requirements Education
Minimum of High School diploma or GED; some college preferred.
LVN licensure in the State of Texas preferred
Experience
Two years of similar experience preferred in healthcare setting.
Experience with and understanding of medical terminology required.
Personal Job-Related Skills / Abilities
Must be committed to quality and patient safety at all times.
Demonstrate sound knowledge of anatomy and, at a minimum, a basic understanding of surgical procedures and diagnostic imaging terminology.
Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
Basic computer skills, including but not limited to: Microsoft Office, electronic medical documentation, and email.
Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
Must be able to manage several interruptions throughout the shift.
Must have strong interpersonal and communication skills, verbal and written.
Must have strong time management skills.
Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
Sufficient hearing, vision and dexterity to perform duties safely.
Physical and Mental Requirements Physical
Activity Up to % Activity Up to %
Walking 25 Squatting 10
Standing 25 Pulling 10
Kneeling 10 Reaching 35
Sitting 80 Lifting up to30 lbs 20
Pushing 10 Wrist/Finger Movements 90
Bending 25 Climbing 10
Mental
Stress Level Moderate to High
Individual position core competencies
Quality
Service Excellence
Compassion
Professionalism
Fiscal Responsibility
Required education within first 60 days (if employee is from outside organization)
GrahamRMC Orientation
Department Orientation
Continuing/Annual Education and Training
Falling Star Program
Safety Storm Program
5. Supervision
Employees Supervised: __No__
6. ADA REQUIREMENTS
An ‘X’ under the most appropriate category is marked and describes any extreme or hazardous working conditions that the job has to work under: Frequency of Condition 1-33% Extreme Heat X Extreme Cold X Extreme Swings in Temperature X Extreme Noise X Working Outdoors X Mechanical Hazards X Electrical Hazards X Explosive Hazards X Fume/Odor Hazards X Dust/Mite Hazards X Chemical Hazards X Toxic Waste Hazards X Radiation Hazards X Wet Hazards X Heights X 34-66% + Description - 67% + Description Working Indoors X OSHA Classification: Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions. _____ Category I: Tasks that involve exposure to blood, body fluids or tissues. All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks. _____ Category II: Tasks that involve no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks. The normal work routine involves no exposure to blood, body fluids or tissues, but exposure may be required as a condition of employment. Appropriate protective measure, such as gloves, masks, goggles, and gown are readily available to every employee engaged in Category II tasks. __X__ Category III: Tasks that involve no exposure to blood, body fluids or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids or tissues (although situations can be imagined or hypothesized under which anyone, anywhere might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first-aid or to be potentially exposed in some other way. Tasks that involve handling implements or utensils, use of public or shared bathroom facilities or telephone and personal contacts such as handshaking are Category III tasks.
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INTERACTION Primarily Interacts with: administration, providers, employees, clinical and non-clinical departments, patients, and insurance companies.
ESSENTIAL FUNCTIONS
Schedule hospital-based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate software.
Schedule diagnostic and imaging tests to be completed at GRMC. Schedule hospital-based medical procedures, tests, and imaging ensuring available time is utilized to maximum efficiency.
Effectively use the current operating system for Electronic Medical Records.
Effectively utilize clinical knowledge when determining if the appointment is consistent with the diagnosis/indications indicated by the provider.
Obtain appropriate demographic and insurance information from the patient.
Complete insurance verification, and authorization/referral needs. Obtain authorizations/referrals, if needed. Ensures the required authorization and referral is on- file before the patient’s scheduled appointment.
Provide accurate, detailed information to patients regarding test preparations, time of patients' scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
Confirm patient’s insurance provider and either obtain prior authorizations or communicate need for prior authorization to appropriate parties, as needed.
Maintain confidentiality of patient information in compliance with HIPAA.
Complete pre-procedure phone calls and confirms appointment times with patients via telephone.
Perform all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
Communicate to referring provider any delays.
Request historical medical records from referring provider or primary care physician as needed for treatment of the patient.
Provide exemplary customer service.
Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
Solve practical problems, dealing with a variety of issues, and interprets a variety of instructions furnished in written and oral form.
Attend meetings as required.
Perform other duties as requested or assigned.
ABILITY TO USE EQUIPMENT, TOOLS, MATERIALS, MACHINES Computer, telephone, facsimile machine, copier, scanner, printer, calculator and other standard office equipment.
Requirements Education
Minimum of High School diploma or GED; some college preferred.
LVN licensure in the State of Texas preferred
Experience
Two years of similar experience preferred in healthcare setting.
Experience with and understanding of medical terminology required.
Personal Job-Related Skills / Abilities
Must be committed to quality and patient safety at all times.
Demonstrate sound knowledge of anatomy and, at a minimum, a basic understanding of surgical procedures and diagnostic imaging terminology.
Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
Basic computer skills, including but not limited to: Microsoft Office, electronic medical documentation, and email.
Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
Must be able to manage several interruptions throughout the shift.
Must have strong interpersonal and communication skills, verbal and written.
Must have strong time management skills.
Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
Sufficient hearing, vision and dexterity to perform duties safely.
Physical and Mental Requirements Physical
Activity Up to % Activity Up to %
Walking 25 Squatting 10
Standing 25 Pulling 10
Kneeling 10 Reaching 35
Sitting 80 Lifting up to30 lbs 20
Pushing 10 Wrist/Finger Movements 90
Bending 25 Climbing 10
Mental
Stress Level Moderate to High
Individual position core competencies
Quality
Service Excellence
Compassion
Professionalism
Fiscal Responsibility
Required education within first 60 days (if employee is from outside organization)
GrahamRMC Orientation
Department Orientation
Continuing/Annual Education and Training
Falling Star Program
Safety Storm Program
5. Supervision
Employees Supervised: __No__
6. ADA REQUIREMENTS
An ‘X’ under the most appropriate category is marked and describes any extreme or hazardous working conditions that the job has to work under: Frequency of Condition 1-33% Extreme Heat X Extreme Cold X Extreme Swings in Temperature X Extreme Noise X Working Outdoors X Mechanical Hazards X Electrical Hazards X Explosive Hazards X Fume/Odor Hazards X Dust/Mite Hazards X Chemical Hazards X Toxic Waste Hazards X Radiation Hazards X Wet Hazards X Heights X 34-66% + Description - 67% + Description Working Indoors X OSHA Classification: Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions. _____ Category I: Tasks that involve exposure to blood, body fluids or tissues. All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks. _____ Category II: Tasks that involve no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks. The normal work routine involves no exposure to blood, body fluids or tissues, but exposure may be required as a condition of employment. Appropriate protective measure, such as gloves, masks, goggles, and gown are readily available to every employee engaged in Category II tasks. __X__ Category III: Tasks that involve no exposure to blood, body fluids or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids or tissues (although situations can be imagined or hypothesized under which anyone, anywhere might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first-aid or to be potentially exposed in some other way. Tasks that involve handling implements or utensils, use of public or shared bathroom facilities or telephone and personal contacts such as handshaking are Category III tasks.
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