Banner Health
Patient Financial Service Representative Family Medicine
Banner Health, Phoenix, Arizona, United States, 85003
Patient Financial Service Representative Family Medicine
Primary City/State:
Phoenix, Arizona Department Name:
Family Practice-Clnc Work Shift:
Day Job Category:
Revenue Cycle Banner – University Medicine Family Medicine Clinic takes pride in the excellent care patients receive by combining academic training with faculty physicians. The Center’s care includes pediatrics, adolescents, adults, obstetrics/gynecology and geriatrics. We provide preventive care and manage chronic diseases. Family-centered maternity care is unique to our practice. We provide prenatal care, delivery, and newborn care for your baby. As a PFS Rep on this team, you will be an integral part of the patient’s Banner experience, providing the best customer service and patient care. Responsibilities include checking in/out patients, chart prep, collecting co-pays, reminder calls, etc. Medical front office experience is preferred. This is a full time position, day shift, scheduled Mon-Fri; we are offering 5 8s or 4 10s. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital focuses on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. The Phoenix campus has Magnet™ recognition by the American Nurses Credentialing Center. The campus operates across multiple locations within the Phoenix metropolitan area. Position Summary This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. It also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement. This includes accurately posting payments at the point of service and releasing information in accordance with organizational and compliance policies and guidelines. Core Functions Performs registration/check-in processes, including data entry, providing patients with information and intake forms, obtaining signatures and generating population health summary. Verifies insurance eligibility benefits for services rendered with payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and families. Enters payments/charges for services rendered and performs daily payment/charge reconciliation. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork for centralized billing. Schedules office visits and procedures within the medical practice and external practices as necessary. Maximizes reimbursement by scheduling according to payor plan provisions. Confirms next-day appointments as needed and ensures patients are prepared for visits. Demonstrates proactive interpersonal communication to address patient concerns via telephone, email and in-person conversations. Maintains effective communication with internal and external customers, care team, management, centralized services and HIMS. Assists in responding to requests for patient medical records according to policy and applicable laws. Provides a variety of patient services to assist in patient flow including escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc. Works independently under supervision in a fast-paced, high-volume environment, prioritizing work and exercising judgment to ensure timely patient care. Maintains knowledge of payer information crucial to reimbursement for services provided. Primary external customers include patients, families, physician office staff and third-party payors. Minimum Qualifications High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial/collections or insurance industry experience with 1+ year of work experience. Ability to manage multiple tasks with minimal supervision and to work independently. Strong interpersonal, oral, and written communication skills. Proficiency in common office software (word processing, spreadsheets, databases). Employees working in certain Banner facilities in Behavioral Health clinical settings that serve children must possess an Arizona Fingerprint Clearance Card and sign an Arizona Criminal History Affidavit upon hire. Preferred Qualifications Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. EEO Statement EEO/Disabled/Veterans. Our organization supports a drug-free work environment. Privacy Policy Privacy Policy
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Primary City/State:
Phoenix, Arizona Department Name:
Family Practice-Clnc Work Shift:
Day Job Category:
Revenue Cycle Banner – University Medicine Family Medicine Clinic takes pride in the excellent care patients receive by combining academic training with faculty physicians. The Center’s care includes pediatrics, adolescents, adults, obstetrics/gynecology and geriatrics. We provide preventive care and manage chronic diseases. Family-centered maternity care is unique to our practice. We provide prenatal care, delivery, and newborn care for your baby. As a PFS Rep on this team, you will be an integral part of the patient’s Banner experience, providing the best customer service and patient care. Responsibilities include checking in/out patients, chart prep, collecting co-pays, reminder calls, etc. Medical front office experience is preferred. This is a full time position, day shift, scheduled Mon-Fri; we are offering 5 8s or 4 10s. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital focuses on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. The Phoenix campus has Magnet™ recognition by the American Nurses Credentialing Center. The campus operates across multiple locations within the Phoenix metropolitan area. Position Summary This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. It also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement. This includes accurately posting payments at the point of service and releasing information in accordance with organizational and compliance policies and guidelines. Core Functions Performs registration/check-in processes, including data entry, providing patients with information and intake forms, obtaining signatures and generating population health summary. Verifies insurance eligibility benefits for services rendered with payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and families. Enters payments/charges for services rendered and performs daily payment/charge reconciliation. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork for centralized billing. Schedules office visits and procedures within the medical practice and external practices as necessary. Maximizes reimbursement by scheduling according to payor plan provisions. Confirms next-day appointments as needed and ensures patients are prepared for visits. Demonstrates proactive interpersonal communication to address patient concerns via telephone, email and in-person conversations. Maintains effective communication with internal and external customers, care team, management, centralized services and HIMS. Assists in responding to requests for patient medical records according to policy and applicable laws. Provides a variety of patient services to assist in patient flow including escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc. Works independently under supervision in a fast-paced, high-volume environment, prioritizing work and exercising judgment to ensure timely patient care. Maintains knowledge of payer information crucial to reimbursement for services provided. Primary external customers include patients, families, physician office staff and third-party payors. Minimum Qualifications High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial/collections or insurance industry experience with 1+ year of work experience. Ability to manage multiple tasks with minimal supervision and to work independently. Strong interpersonal, oral, and written communication skills. Proficiency in common office software (word processing, spreadsheets, databases). Employees working in certain Banner facilities in Behavioral Health clinical settings that serve children must possess an Arizona Fingerprint Clearance Card and sign an Arizona Criminal History Affidavit upon hire. Preferred Qualifications Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. EEO Statement EEO/Disabled/Veterans. Our organization supports a drug-free work environment. Privacy Policy Privacy Policy
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