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Sage Restaurant Group

Conference Service Manager

Sage Restaurant Group, Denver, Colorado, United States, 80285

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Why us? Catbird is a welcoming independent boutique hotel that’s full of art, heart, and good vibes. This is what happens when you blur the line between hotel and home and add a hefty dose of counterculture. From thoughtful spaces that seamlessly facilitate work/life balance to the lively rooftop with panoramic views, there's a lot to discover here.

Paying homage to the history of the neighborhood around it, Catbird encompasses a 2,500 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. The historic Klee House is an ideal space for all your events and celebrations with up to 40 guests. The 2,380 square-foot home has plenty of mixed-use spaces for entertaining.

Rook is your new favorite spot in RiNo, Denver — perched at the top of the Catbird Hotel. Our tagline is “Rounds not Rivals” and we’re looking for people who want to join our down-to-earth crew of cocktail aficionados, slinging classic and playful drinks in a laidback environment. The bar encompasses both an expansive skyline rooftop, as well as an intimate indoor space—we are looking for people who are just as comfortable at a corn hole pit as they are in a cocktail lounge.

THE APPLICATION PERIOD WILL BE OPEN FOR APPROXIMATELY 30 DAYS OR UNTIL A SUITABLE CANDIDATE IS IDENTIFIED. WE ENCOURAGE QUALIFIED INDIVIDUALS TO SUBMIT THEIR APPLICATIONS WITHIN THIS TIMEFRAME.

Job Overview Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.

Responsibilities

Responsible for the management and planning of meetings/conventions and related activities.

Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.

Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.

Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.

Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.

Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.

Follow up on all client needs and inquiries in an efficient and expedient manner.

Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.

Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.

Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.

Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.

Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.

Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.

Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.

Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.

Qualifications Education/Formal Training More than two years of post high school education.

Experience One to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

Requires a working knowledge of banquet/catering food and beverage services, policies or operations.

Requires knowledge of computer equipment.

Requires compiling facts and figures in accordance with established procedures.

Supervisory skills needed.

Communication skills required to provide information and associated services to hotel management and guests.

Excellent hearing necessary for verbal interaction with guests and associates.

Excellent vision necessary to view set-ups.

Excellent speech communication skills required for verbal interaction with guests and associates.

Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.

Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.

Mobility - ability to service clients on a moment notice, variable distances.

Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

Environment Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.

Benefits

Unlimited paid time off

Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit

Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance

Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period

Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution

Eligible to enroll in Health, Dependent and Commuter flexible spending accounts

Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage

Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance

Company-paid short-term disability

Eligible to enroll in long term disability insurance

WINFertility guidance for those enrolled in Sage medical plan

Calm Health Application Subscription

Tuition Reimbursement of up to $2,000 per calendar year

Paid FMLA leave for up to a period of 12 weeks

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary USD $58,000.00 - USD $60,000.00 /Yr.

ID: 2025-29881

Position Type: Regular Full-Time

Property: Catbird Hotel

Outlet: Hotel

Category: Sales & Marketing

Min: USD $58,000.00/Yr.

Max: USD $60,000.00/Yr.

Address: 3770 Walnut Street

City: Denver

State: Colorado

EOE Protected Veterans/Disability

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