Ralph Lauren
Ralph Lauren Full Time Store Support
Ralph Lauren, Charleston, South Carolina, United States, 29408
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview As an Operations Support Associate at Polo Ralph Lauren, you crucial role in ensuring the smooth day‑to‑day operations in our retail stores. You are responsible for various aspects in the store from receiving deliveries and processing merchandise per company guidelines, to store recovery and supporting the needs of the selling floor. Operation Support Associates maintain the organization and cleanliness of the stock room, assist the sales floor personnel by completing stock checks and delivering merchandise, and support inventory levels on the sales floor and stock room per company guidelines. Your role must be adaptable to the needs of the business as some areas of responsibility may not be necessary in all locations and the percentage of time spent in each area may vary by location. Operations Associates are the entry point for future Leadership roles within Ralph Lauren where you can begin to write your Next Great Chapter. This position may be offered as full‑time or part‑time, depending on candidate availability and business needs.
Essential Duties & Responsibilities Inventory Management & Operations
Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging
Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement
Execute daily RFID inventory scans for accurate floor replenishment
Manage "Ship to Home" orders and store‑to‑store transfers
Complete ISOS replenishment activities and stock room resets
Process retickets, create tags, and associate RFID tags
Maintain organized stockroom and sales floor inventory levels using company guidelines
Customer Service & Sales Floor Support
Create memorable customer experiences through exceptional service
Support Brand Ambassadors with stock checks and merchandise delivery
Greet and assist customers with their shopping needs when on sales floor
Process sales transactions and follow company policies for returns, discounts, and customer data capture
Maintain clean, welcoming sales floor and fitting rooms
Balance operational tasks while prioritizing customer experience
Visual Merchandising & Store Standards
Participate in visual merchandising of sales floor
Maintain store presentation standards following company guidelines
Provide feedback to Management on product and category opportunities
Professional Standards
Foster a positive work environment aligned with RL values
Collaborate effectively with team members
Participate in training and company initiatives
Support store operations in both front and back of house functions
Experience, Skills & Knowledge Back of house experience or similar industry experience in a complex, high‑volume or high‑profile specialty environment preferred.
Ability to effectively communicate with customers and store personnel.
Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Ability to build and maintain positive working relationships with customers, management, and co‑workers.
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Position Overview As an Operations Support Associate at Polo Ralph Lauren, you crucial role in ensuring the smooth day‑to‑day operations in our retail stores. You are responsible for various aspects in the store from receiving deliveries and processing merchandise per company guidelines, to store recovery and supporting the needs of the selling floor. Operation Support Associates maintain the organization and cleanliness of the stock room, assist the sales floor personnel by completing stock checks and delivering merchandise, and support inventory levels on the sales floor and stock room per company guidelines. Your role must be adaptable to the needs of the business as some areas of responsibility may not be necessary in all locations and the percentage of time spent in each area may vary by location. Operations Associates are the entry point for future Leadership roles within Ralph Lauren where you can begin to write your Next Great Chapter. This position may be offered as full‑time or part‑time, depending on candidate availability and business needs.
Essential Duties & Responsibilities Inventory Management & Operations
Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging
Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement
Execute daily RFID inventory scans for accurate floor replenishment
Manage "Ship to Home" orders and store‑to‑store transfers
Complete ISOS replenishment activities and stock room resets
Process retickets, create tags, and associate RFID tags
Maintain organized stockroom and sales floor inventory levels using company guidelines
Customer Service & Sales Floor Support
Create memorable customer experiences through exceptional service
Support Brand Ambassadors with stock checks and merchandise delivery
Greet and assist customers with their shopping needs when on sales floor
Process sales transactions and follow company policies for returns, discounts, and customer data capture
Maintain clean, welcoming sales floor and fitting rooms
Balance operational tasks while prioritizing customer experience
Visual Merchandising & Store Standards
Participate in visual merchandising of sales floor
Maintain store presentation standards following company guidelines
Provide feedback to Management on product and category opportunities
Professional Standards
Foster a positive work environment aligned with RL values
Collaborate effectively with team members
Participate in training and company initiatives
Support store operations in both front and back of house functions
Experience, Skills & Knowledge Back of house experience or similar industry experience in a complex, high‑volume or high‑profile specialty environment preferred.
Ability to effectively communicate with customers and store personnel.
Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Ability to build and maintain positive working relationships with customers, management, and co‑workers.
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