Pathfinder Bank
Customer Service Representative
At Pathfinder Bank, you're not just starting a job, you're starting a journey with a team that genuinely cares.
We believe in building relationships, growing talent from within, and serving the communities we call home.
If you're looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you.
Summary/Objectives The Customer Service Representative (CSR) is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.
Essential Functions
Deliver exceptional customer experiences by proactively greeting customers, smiling, using their name, and ending each interaction with a “Thank you for banking with Pathfinder Bank.”
Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing accurately and efficiently.
Promote the Bank's products and services and refer customers to the appropriate sales personnel.
Verify check endorsements and fund availability, disburse cash to customers, issue receipts, and balance daily work in accordance with policy.
Update customer contact information on an ongoing basis to ensure the most accurate data.
Understand and adhere to risk and regulatory standards, policies, and controls, and identify risk-related issues needing escalation to management.
Demonstrate proactive assistance to other branch colleagues and active participation in branch team meetings.
Requirements
High school diploma or equivalent
At least one year customer service experience
1-3 years banking experience or cash handling experience
Professional appearance and conduct
Intermediate computer skills (Microsoft Office and Outlook)
Basic mathematical functions
Ability to work as part of a team and assist other team members
Ability to adapt to change
Attention to detail and quality of work
Ability to multi-task
Positive attitude
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries Consumer Services
Referrals increase your chances of interviewing at Pathfinder Bank by 2x
Get notified about new Customer Service Representative jobs in
Oswego, NY .
#J-18808-Ljbffr
We believe in building relationships, growing talent from within, and serving the communities we call home.
If you're looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you.
Summary/Objectives The Customer Service Representative (CSR) is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.
Essential Functions
Deliver exceptional customer experiences by proactively greeting customers, smiling, using their name, and ending each interaction with a “Thank you for banking with Pathfinder Bank.”
Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing accurately and efficiently.
Promote the Bank's products and services and refer customers to the appropriate sales personnel.
Verify check endorsements and fund availability, disburse cash to customers, issue receipts, and balance daily work in accordance with policy.
Update customer contact information on an ongoing basis to ensure the most accurate data.
Understand and adhere to risk and regulatory standards, policies, and controls, and identify risk-related issues needing escalation to management.
Demonstrate proactive assistance to other branch colleagues and active participation in branch team meetings.
Requirements
High school diploma or equivalent
At least one year customer service experience
1-3 years banking experience or cash handling experience
Professional appearance and conduct
Intermediate computer skills (Microsoft Office and Outlook)
Basic mathematical functions
Ability to work as part of a team and assist other team members
Ability to adapt to change
Attention to detail and quality of work
Ability to multi-task
Positive attitude
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries Consumer Services
Referrals increase your chances of interviewing at Pathfinder Bank by 2x
Get notified about new Customer Service Representative jobs in
Oswego, NY .
#J-18808-Ljbffr