Hy-Vee
Additional Considerations (if any):Must be 18+**-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Dairy Department Manager**Department:** Dairy**FLSA**: Non-Exempt**General Function**Responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations**Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness HomePositions that Report to you: Dairy Department Employees**Primary Duties and Responsibilities*** Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customers by: (examples include)
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Recruits, hires, trains, supervises, disciplines, and evaluates all department employees. Determines department goals with store director.* Determines weekly work schedule and establishes a daily work plan for the department.* Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.* Communicates with employees regarding sales and ideas.* Handles and satisfies customer issues.* Figures retail pricing and ensures correct pricing* Extends invoices, posts invoices, and oversees department bookkeeping procedures.* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.* Conducts inventory of the department.* Plans displays, promotions, and determines pre-orders.* Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.* Understands and troubleshoots equipment and ensures maintenance is performed.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities*** Ensures pricing is competitive in the market area* Attends meetings and seminars and participates in continuing education.* Fills displays, checks in delivered merchandise, and works in the sales area.* Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Performs departmental duties as needed.* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.**Education and Experience**High school or equivalent experience and over one year of related work experience.**Supervisory Responsibilities (Direct Reports)*** Instructs, assigns, reviews and plans work of others.* Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.* Has the authority to approve employee discipline.* Has the authority to recommend employee transfer, discharge, and salary increases.**Physical Requirements*** Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.**Equipment Used to Perform Job**Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, RPM.**Financial Responsibility**Responsible for company assets, including equipment and merchandise.**Contacts**Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.**Confidentiality**Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.* #J-18808-Ljbffr
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Recruits, hires, trains, supervises, disciplines, and evaluates all department employees. Determines department goals with store director.* Determines weekly work schedule and establishes a daily work plan for the department.* Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.* Communicates with employees regarding sales and ideas.* Handles and satisfies customer issues.* Figures retail pricing and ensures correct pricing* Extends invoices, posts invoices, and oversees department bookkeeping procedures.* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.* Conducts inventory of the department.* Plans displays, promotions, and determines pre-orders.* Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.* Understands and troubleshoots equipment and ensures maintenance is performed.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities*** Ensures pricing is competitive in the market area* Attends meetings and seminars and participates in continuing education.* Fills displays, checks in delivered merchandise, and works in the sales area.* Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Performs departmental duties as needed.* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.**Education and Experience**High school or equivalent experience and over one year of related work experience.**Supervisory Responsibilities (Direct Reports)*** Instructs, assigns, reviews and plans work of others.* Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.* Has the authority to approve employee discipline.* Has the authority to recommend employee transfer, discharge, and salary increases.**Physical Requirements*** Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.**Equipment Used to Perform Job**Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, RPM.**Financial Responsibility**Responsible for company assets, including equipment and merchandise.**Contacts**Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.**Confidentiality**Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.* #J-18808-Ljbffr