Pet Food Experts
Overview
Join the pack at
Pet Food Experts , a leading pet specialty distributor with over 80 years of history. As a customer service representative, you will be the primary point of contact for retailers and vendors. Responsibilities
Problem solve quickly and efficiently for retailers, vendors, and sales team. Build and maintain long‑lasting relationships with retailers. Facilitate and communicate transportation and operational changes and concerns. Manage open orders, show orders, product availability, coordinate forecasting, and serve as main point of contact. Assure retailer satisfaction and anticipate customer needs. Maximize positive relationships through a shared commitment to provide world‑class customer experience. Qualifications
High school education or equivalent required; college degree a plus. Minimum one year experience in a customer‑facing role with demonstrated problem‑solving abilities. Prior call‑center experience a plus. Prior experience with a CRM platform a plus. Prior industry product knowledge a plus. Demonstrates decision‑making skills with limited supervisory input. Works in an environment where accountability to company performance is valued. Excellent planning, multitasking, and organizational skills. Schedule
West team: Monday‑Thursday, 9:30‑6:00 PM; Friday 8:30‑5:00 PM. Hybrid schedule; 3 days in office per week. Benefits
Full benefits package – medical, dental, vision. PTO & paid holidays. Paid parental leave. Pet perks & product discounts. Hybrid schedule – flexibility to work from home and collaborate in office. Education assistance program. EEO Statement
Pet Food Experts is an equal‑opportunity employer. We do not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service). All offers of employment are contingent upon passing a required criminal background check. Salary
$22 per hour.
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Join the pack at
Pet Food Experts , a leading pet specialty distributor with over 80 years of history. As a customer service representative, you will be the primary point of contact for retailers and vendors. Responsibilities
Problem solve quickly and efficiently for retailers, vendors, and sales team. Build and maintain long‑lasting relationships with retailers. Facilitate and communicate transportation and operational changes and concerns. Manage open orders, show orders, product availability, coordinate forecasting, and serve as main point of contact. Assure retailer satisfaction and anticipate customer needs. Maximize positive relationships through a shared commitment to provide world‑class customer experience. Qualifications
High school education or equivalent required; college degree a plus. Minimum one year experience in a customer‑facing role with demonstrated problem‑solving abilities. Prior call‑center experience a plus. Prior experience with a CRM platform a plus. Prior industry product knowledge a plus. Demonstrates decision‑making skills with limited supervisory input. Works in an environment where accountability to company performance is valued. Excellent planning, multitasking, and organizational skills. Schedule
West team: Monday‑Thursday, 9:30‑6:00 PM; Friday 8:30‑5:00 PM. Hybrid schedule; 3 days in office per week. Benefits
Full benefits package – medical, dental, vision. PTO & paid holidays. Paid parental leave. Pet perks & product discounts. Hybrid schedule – flexibility to work from home and collaborate in office. Education assistance program. EEO Statement
Pet Food Experts is an equal‑opportunity employer. We do not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service). All offers of employment are contingent upon passing a required criminal background check. Salary
$22 per hour.
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