Viega LLC
Base pay range
$56,000.00/yr - $68,000.00/yr
Additional compensation types
Annual Bonus
Direct message the job poster from Viega LLC
The Customer Service Specialist plays a vital role in delivering an exceptional experience for Viega’s customers by serving as the primary point of contact for inquiries, orders, and service needs. This position manages the full lifecycle of customer service interactions – from order entry and product inquiries to resolving complex issues such as returns, warranty claims, and logistics challenges.
Furthers Viega’s reputation for superior service and operational excellence by driving consistent, positive customer outcomes and strengthening relationships at every touchpoint.
JOB DESCRIPTION DETAILS
Serves as the primary point of contact for all customer inquiries, across various platforms, managing the entire customer service lifecycle – including order entry, product inquiries, returns, warranty claims, price quoting, and customer complaints - with professionalism and efficiency.
Delivers accurate and timely responses to inquiries about pricing, product availability, shipping, scheduling, and order status to drive results and support customer satisfaction.
Researches and resolves order-related issues, including pricing discrepancies, product questions, and logistics-related customer inquiries.
Processes and resolves warranty claims by partnering with Quality Assurance and Technical Support teams to confirm validity and issue credits or replacements.
Investigates and resolves complex pricing, logistics, and shipping discrepancies, ensuring clear, professional communication throughout the resolution process to instill trust and maintain positive customer relationships.
Reviews and processes customer returns by verifying quantities, purchase dates, pricing, and part numbers, ensuring compliance with Viega’s return policies and procedures. Provides customers with clear return instructions, including restocking fees, credit terms, or replacement details as needed.
Provides follow-up communications with customers, sales, and support teams regarding questions or discrepancies, including invalid purchase orders, back orders, shipping methods, part numbers, pricing issues, and estimated delivery dates.
Analyzes incoming customer orders utilizing various technical tools including email and enterprise resource planning (ERP) platforms.
Ensures the accuracy of orders requested and efficiently rectifies information in accordance with established guidelines, customer requirements, and data management procedures.
Handles customer complaints with empathy, professionalism, and a solutions-oriented approach. Escalates complex issues to appropriate resources and departments when necessary, ensuring satisfactory outcomes.
Collaborates with departmental resources and other departments as needed to resolve order issues, elevate complex situations, and ensuring case resolution while maintaining a customer-focused approach.
Communicates effectively by providing clear, timely, and accurate updates to customers, sales, and internal stakeholders regarding order status, discrepancies, and next steps. Facilitates ongoing communication and alignment between departments to streamline processes and deliver a seamless customer experience.
Documents interactions and resolutions to support internal collaboration, reporting, and continuous improvement efforts.
Attends meetings as required and/or assigned.
Adheres to ISO9001 compliance standards.
Performs other duties as required and/or assigned.
Occasional travel may be required.
REQUIRED QUALIFICATIONS Knowledge, Skills and Abilities
This role requires strong communication skills, attention to detail, and the ability to collaborate with internal teams across sales, logistics, technical support, and quality assurance
Proficient in the use of common office equipment and software – including: computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint
Proficient in (or able to quickly develop proficiency) the use of Viega’s ERP and CRM platforms
Thinks critically and applies effective problem-solving skills to drive results
Excellent customer service skills including but not limited to professional phone/email protocols
Strong interpersonal, written, and oral communication skills
Ability to prioritize tasks, including follow-up and follow-through on customer requests
Builds and maintains positive, productive relationships within and across teams, customers, and vendors
Strong organization skills, attention to detail, and time-management skills
Builds and maintains deep knowledge of Viega products
Effectively manages multiple tasks and priorities
General understanding and application of continuous improvement principles, identifying opportunities to improve quality and optimize processes, tools and ways of working
Ability to work both independently and in a team environment, effectively collaborating with department leaders and resources, cross-functional teams, and with customer
Education, Certification/License & Work Experience
High School Diploma or equivalent required
Some college education preferred
2-3 years of progressive work experience performing administrative tasks, data-entry, interacting with customers, managing process or other related responsibilities required
3-5 years related, high-volume customer support, sales and/or account management experience required, preferably within a manufacturing, wholesale or distribution environment
Total Rewards Package
Base: $56,000 to $68,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market.
Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company’s performance and their own individual performance.
Wellness Program
Health Savings Account (HSA) with a company contribution
Voluntary Benefits (Life, AD&D, Disability)
401(k) retirement plan with a 7.5% company contribution
Time Off Programs – 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days
Application Window
The application deadline for this job is: 1/30/2026
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service
Industries Manufacturing and Wholesale Building Materials
Benefits inferred from the description
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
#J-18808-Ljbffr
Additional compensation types
Annual Bonus
Direct message the job poster from Viega LLC
The Customer Service Specialist plays a vital role in delivering an exceptional experience for Viega’s customers by serving as the primary point of contact for inquiries, orders, and service needs. This position manages the full lifecycle of customer service interactions – from order entry and product inquiries to resolving complex issues such as returns, warranty claims, and logistics challenges.
Furthers Viega’s reputation for superior service and operational excellence by driving consistent, positive customer outcomes and strengthening relationships at every touchpoint.
JOB DESCRIPTION DETAILS
Serves as the primary point of contact for all customer inquiries, across various platforms, managing the entire customer service lifecycle – including order entry, product inquiries, returns, warranty claims, price quoting, and customer complaints - with professionalism and efficiency.
Delivers accurate and timely responses to inquiries about pricing, product availability, shipping, scheduling, and order status to drive results and support customer satisfaction.
Researches and resolves order-related issues, including pricing discrepancies, product questions, and logistics-related customer inquiries.
Processes and resolves warranty claims by partnering with Quality Assurance and Technical Support teams to confirm validity and issue credits or replacements.
Investigates and resolves complex pricing, logistics, and shipping discrepancies, ensuring clear, professional communication throughout the resolution process to instill trust and maintain positive customer relationships.
Reviews and processes customer returns by verifying quantities, purchase dates, pricing, and part numbers, ensuring compliance with Viega’s return policies and procedures. Provides customers with clear return instructions, including restocking fees, credit terms, or replacement details as needed.
Provides follow-up communications with customers, sales, and support teams regarding questions or discrepancies, including invalid purchase orders, back orders, shipping methods, part numbers, pricing issues, and estimated delivery dates.
Analyzes incoming customer orders utilizing various technical tools including email and enterprise resource planning (ERP) platforms.
Ensures the accuracy of orders requested and efficiently rectifies information in accordance with established guidelines, customer requirements, and data management procedures.
Handles customer complaints with empathy, professionalism, and a solutions-oriented approach. Escalates complex issues to appropriate resources and departments when necessary, ensuring satisfactory outcomes.
Collaborates with departmental resources and other departments as needed to resolve order issues, elevate complex situations, and ensuring case resolution while maintaining a customer-focused approach.
Communicates effectively by providing clear, timely, and accurate updates to customers, sales, and internal stakeholders regarding order status, discrepancies, and next steps. Facilitates ongoing communication and alignment between departments to streamline processes and deliver a seamless customer experience.
Documents interactions and resolutions to support internal collaboration, reporting, and continuous improvement efforts.
Attends meetings as required and/or assigned.
Adheres to ISO9001 compliance standards.
Performs other duties as required and/or assigned.
Occasional travel may be required.
REQUIRED QUALIFICATIONS Knowledge, Skills and Abilities
This role requires strong communication skills, attention to detail, and the ability to collaborate with internal teams across sales, logistics, technical support, and quality assurance
Proficient in the use of common office equipment and software – including: computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint
Proficient in (or able to quickly develop proficiency) the use of Viega’s ERP and CRM platforms
Thinks critically and applies effective problem-solving skills to drive results
Excellent customer service skills including but not limited to professional phone/email protocols
Strong interpersonal, written, and oral communication skills
Ability to prioritize tasks, including follow-up and follow-through on customer requests
Builds and maintains positive, productive relationships within and across teams, customers, and vendors
Strong organization skills, attention to detail, and time-management skills
Builds and maintains deep knowledge of Viega products
Effectively manages multiple tasks and priorities
General understanding and application of continuous improvement principles, identifying opportunities to improve quality and optimize processes, tools and ways of working
Ability to work both independently and in a team environment, effectively collaborating with department leaders and resources, cross-functional teams, and with customer
Education, Certification/License & Work Experience
High School Diploma or equivalent required
Some college education preferred
2-3 years of progressive work experience performing administrative tasks, data-entry, interacting with customers, managing process or other related responsibilities required
3-5 years related, high-volume customer support, sales and/or account management experience required, preferably within a manufacturing, wholesale or distribution environment
Total Rewards Package
Base: $56,000 to $68,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market.
Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company’s performance and their own individual performance.
Wellness Program
Health Savings Account (HSA) with a company contribution
Voluntary Benefits (Life, AD&D, Disability)
401(k) retirement plan with a 7.5% company contribution
Time Off Programs – 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days
Application Window
The application deadline for this job is: 1/30/2026
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service
Industries Manufacturing and Wholesale Building Materials
Benefits inferred from the description
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
#J-18808-Ljbffr