Zenith Performance and Wellness, LLC
Client Experience Specialist
Zenith Performance and Wellness, LLC, Eugene, Oregon, United States, 97403
Join Zenith as the Client Experience Specialist — the first and most consistent point of contact for our clients. This coordination, clarity, and care role supports smooth schedules, confident communication, and a welcoming environment for both clients and staff in our Eugene wellness clinic.
No specific education requirements. Attitude, maturity, and reliability matter.
Part‑time
Front Desk
Mid
Zenith Performance & Wellness is a sports physical therapy and performance center in Eugene, Oregon. We serve runners, cyclists, active adults, and aging athletes through a model that blends physical therapy, strength training, massage, and movement education. Our mission is simple: help people move better, feel stronger, and stay active for life. Our culture is grounded, professional, evidence‑based, and community‑driven.
Role Overview The Client Experience Specialist (CES) is the first and most consistent point of contact for our clients—both in person and behind the scenes.
This role is NOT a sales position and NOT a passive front desk job.
It is a coordination, clarity, and care role—supporting smooth schedules, confident communication, and a welcoming environment for both clients and staff. You'll work closely with our Physical Therapists, Strength Coaches, Massage Therapists, and leadership team to ensure every client experience feels thoughtful, organized, and human.
What Success Looks Like A successful Client Experience Specialist:
Creates calm and clarity at the front desk—even on busy days
Communicates confidently with clients about scheduling, services, and next steps
Keeps systems clean, accurate, and up to date
Anticipates needs before they become problems
Makes people feel genuinely welcomed and supported
Why Work at Zenith? Responsibilities Client Experience & Communication
Greet clients warmly in person, by phone, and via email
Answer common questions about services, scheduling, and next steps
Help guide new clients into the appropriate service path (PT, strength, massage, consults)
Maintain a professional, friendly, and composed presence at all times
Scheduling & Systems
Manage scheduling using PT Everywhere and internal workflows
Assist with intake forms, payments, and client records
Handle basic accounts receivable tracking and follow‑ups
Keep client data clean and accurate
Operations & Support
Support daily clinic flow and provider schedules
Coordinate with clinicians when issues or questions arise
Follow established SOPs—and help improve them over time
Assist with light administrative tasks as needed
Qualifications This role is a great fit if you:
Are organized, reliable, and detail‑oriented
Communicate clearly and calmly under pressure
Enjoy helping people and making systems run smoothly
Are comfortable learning and using digital tools
Take ownership and follow through
Experience in healthcare, fitness, hospitality, or client services is a plus—but attitude, maturity, and reliability matter most.
This Role Is NOT:
A sales‑heavy or commission‑based role
A clinical or coaching position
Tools You'll Use
PT Everywhere (scheduling & client management)
Internal SOPs and workflows (training provided)
$16–22/hour DOE + employee perks
Clear systems and expectations
Meaningful work with an active community
Opportunity to grow with a values‑driven business
15‑20 hours per week in the mornings with potential to grow
Not ready to apply? Join our list to hear about future openings, internships, career events, and news.
#J-18808-Ljbffr
No specific education requirements. Attitude, maturity, and reliability matter.
Part‑time
Front Desk
Mid
Zenith Performance & Wellness is a sports physical therapy and performance center in Eugene, Oregon. We serve runners, cyclists, active adults, and aging athletes through a model that blends physical therapy, strength training, massage, and movement education. Our mission is simple: help people move better, feel stronger, and stay active for life. Our culture is grounded, professional, evidence‑based, and community‑driven.
Role Overview The Client Experience Specialist (CES) is the first and most consistent point of contact for our clients—both in person and behind the scenes.
This role is NOT a sales position and NOT a passive front desk job.
It is a coordination, clarity, and care role—supporting smooth schedules, confident communication, and a welcoming environment for both clients and staff. You'll work closely with our Physical Therapists, Strength Coaches, Massage Therapists, and leadership team to ensure every client experience feels thoughtful, organized, and human.
What Success Looks Like A successful Client Experience Specialist:
Creates calm and clarity at the front desk—even on busy days
Communicates confidently with clients about scheduling, services, and next steps
Keeps systems clean, accurate, and up to date
Anticipates needs before they become problems
Makes people feel genuinely welcomed and supported
Why Work at Zenith? Responsibilities Client Experience & Communication
Greet clients warmly in person, by phone, and via email
Answer common questions about services, scheduling, and next steps
Help guide new clients into the appropriate service path (PT, strength, massage, consults)
Maintain a professional, friendly, and composed presence at all times
Scheduling & Systems
Manage scheduling using PT Everywhere and internal workflows
Assist with intake forms, payments, and client records
Handle basic accounts receivable tracking and follow‑ups
Keep client data clean and accurate
Operations & Support
Support daily clinic flow and provider schedules
Coordinate with clinicians when issues or questions arise
Follow established SOPs—and help improve them over time
Assist with light administrative tasks as needed
Qualifications This role is a great fit if you:
Are organized, reliable, and detail‑oriented
Communicate clearly and calmly under pressure
Enjoy helping people and making systems run smoothly
Are comfortable learning and using digital tools
Take ownership and follow through
Experience in healthcare, fitness, hospitality, or client services is a plus—but attitude, maturity, and reliability matter most.
This Role Is NOT:
A sales‑heavy or commission‑based role
A clinical or coaching position
Tools You'll Use
PT Everywhere (scheduling & client management)
Internal SOPs and workflows (training provided)
$16–22/hour DOE + employee perks
Clear systems and expectations
Meaningful work with an active community
Opportunity to grow with a values‑driven business
15‑20 hours per week in the mornings with potential to grow
Not ready to apply? Join our list to hear about future openings, internships, career events, and news.
#J-18808-Ljbffr