HarmonyCares
Clinical Triage Nurse, RN
– HarmonyCares
Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states and employs more than 200 primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission To bring personalized, quality-based healthcare to the home of patients who have difficulty accessing care.
Our Shared Vision Every patient deserves access to quality healthcare.
Our Values The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time Paid
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities The Clinical Triage Nurse, RN assists with triage of inbound sick calls from Medical Group patients. The primary responsibility will be to assess patient symptoms, provide appropriate medical advice, determine the level of care required and coordinate care with a care team. This position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely.
Essential Duties and Responsibilities Prioritize and respond promptly to each inbound phone call and voicemail received
Adhere to daily availability expectations based on schedule
Demonstrate exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions-oriented mindset
Practice appropriate judgment when classifying whether the inbound interaction requires clinical triage or transfer to another care team member. Utilize appropriate process when conducting necessary transfers
Conduct thorough assessments of patients’ symptoms and medical history over the phone. Utilize appropriate probing questions and EMR to gather information
Use evidence-based guidelines to make informed decisions about the urgency of patient conditions. Assign the appropriate triage priority based on available information
Utilize correct judgment to identify when crisis intervention is required. Adhere to outlined protocols for connecting the patient to emergency services
Educate patients, caregivers, and others on health maintenance, disease prevention, self-care, medications, and necessary follow-up steps per protocol
Perform outbound phone calls to communicate provider orders on behalf of the provider
Collaborate with the care team to ensure patient needs are met and follow-ups are appropriately completed
Communicate effectively with patients and their families, addressing their concerns and providing emotional support
Test Results Prioritize and respond promptly to each inbound result received
Practice appropriate judgment when classifying the urgency of a result and appropriate clinical information to convey to the provider
Analyze results data, identifying needs, patterns, and variances, and communicating findings to the provider
Perform data entry for patient results and quality metrics per defined protocol
Maintain clear and compassionate written and verbal communication with care team members
Adhere to all company-established policies and procedures
Meet required quality standards and productivity expectations
Appropriately identify, acknowledge, elevate, and address patient complaints, grievances, and concerns promptly and effectively
Collaborate with the care team members to promote quality patient care, satisfaction, and outcomes
Participate in projects and quality improvement initiatives as assigned
Perform additional duties as assigned by the Clinical Triage Manager and/or Director as related to clinical performance and outcomes
Qualifications Required Knowledge, Skills and Experience Graduate of approved or accredited nursing education program as a Registered Nurse
Current valid RN license; must obtain/maintain RN license within all service states within 6 months of hire
Completion of required nursing continued education requirements
Ability to react decisively and quickly in urgent and emergent situations
Strong comprehension of medical terminology and pharmaceuticals
Demonstrated experience with multi-tasking
Strong communication skills (written & spoken)
Proficiency in using electronic health records (HER) system
Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
Ability to work remotely and independently
Knowledge of basic principles, practices, and techniques in primary healthcare
Strong organizational skills and attention to detail
Conflict resolution skills
Preferred Knowledge, Skills and Experience Familiarity with Medicare and Medicaid insurances and programs
2+ years of experience as an RN
Contact center experience
Nurse triage experience
Experience in Aprima (EHR)
Multistate License (MSL)
Posted Max Pay Rate USD $40.78/hr
Posted Min Pay Rate USD $33.36/hr
Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
Seniority Level Entry level
Employment Type Full-time
Job Function Health Care Provider
Industries Home Health Care Services
#J-18808-Ljbffr
– HarmonyCares
Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states and employs more than 200 primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission To bring personalized, quality-based healthcare to the home of patients who have difficulty accessing care.
Our Shared Vision Every patient deserves access to quality healthcare.
Our Values The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time Paid
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities The Clinical Triage Nurse, RN assists with triage of inbound sick calls from Medical Group patients. The primary responsibility will be to assess patient symptoms, provide appropriate medical advice, determine the level of care required and coordinate care with a care team. This position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely.
Essential Duties and Responsibilities Prioritize and respond promptly to each inbound phone call and voicemail received
Adhere to daily availability expectations based on schedule
Demonstrate exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions-oriented mindset
Practice appropriate judgment when classifying whether the inbound interaction requires clinical triage or transfer to another care team member. Utilize appropriate process when conducting necessary transfers
Conduct thorough assessments of patients’ symptoms and medical history over the phone. Utilize appropriate probing questions and EMR to gather information
Use evidence-based guidelines to make informed decisions about the urgency of patient conditions. Assign the appropriate triage priority based on available information
Utilize correct judgment to identify when crisis intervention is required. Adhere to outlined protocols for connecting the patient to emergency services
Educate patients, caregivers, and others on health maintenance, disease prevention, self-care, medications, and necessary follow-up steps per protocol
Perform outbound phone calls to communicate provider orders on behalf of the provider
Collaborate with the care team to ensure patient needs are met and follow-ups are appropriately completed
Communicate effectively with patients and their families, addressing their concerns and providing emotional support
Test Results Prioritize and respond promptly to each inbound result received
Practice appropriate judgment when classifying the urgency of a result and appropriate clinical information to convey to the provider
Analyze results data, identifying needs, patterns, and variances, and communicating findings to the provider
Perform data entry for patient results and quality metrics per defined protocol
Maintain clear and compassionate written and verbal communication with care team members
Adhere to all company-established policies and procedures
Meet required quality standards and productivity expectations
Appropriately identify, acknowledge, elevate, and address patient complaints, grievances, and concerns promptly and effectively
Collaborate with the care team members to promote quality patient care, satisfaction, and outcomes
Participate in projects and quality improvement initiatives as assigned
Perform additional duties as assigned by the Clinical Triage Manager and/or Director as related to clinical performance and outcomes
Qualifications Required Knowledge, Skills and Experience Graduate of approved or accredited nursing education program as a Registered Nurse
Current valid RN license; must obtain/maintain RN license within all service states within 6 months of hire
Completion of required nursing continued education requirements
Ability to react decisively and quickly in urgent and emergent situations
Strong comprehension of medical terminology and pharmaceuticals
Demonstrated experience with multi-tasking
Strong communication skills (written & spoken)
Proficiency in using electronic health records (HER) system
Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
Ability to work remotely and independently
Knowledge of basic principles, practices, and techniques in primary healthcare
Strong organizational skills and attention to detail
Conflict resolution skills
Preferred Knowledge, Skills and Experience Familiarity with Medicare and Medicaid insurances and programs
2+ years of experience as an RN
Contact center experience
Nurse triage experience
Experience in Aprima (EHR)
Multistate License (MSL)
Posted Max Pay Rate USD $40.78/hr
Posted Min Pay Rate USD $33.36/hr
Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
Seniority Level Entry level
Employment Type Full-time
Job Function Health Care Provider
Industries Home Health Care Services
#J-18808-Ljbffr