Floor Coverings International of Burke
Project Coordinator / Office Manager
Floor Coverings International of Burke, Lake Ridge, Virginia, United States
Floor Coverings International is the #1 mobile flooring company in North America. With over 300 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.
As a team member at Floor Coverings International, you are key to the growth and expansion of the Northern VA franchise. Your success will allow for more clients to be served, support the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials. Impactful client engagement and effective operations are keys to our success.
Core Values
Deliver what you promise.
Respect the individual.
Have pride in what you do.
Be open-minded to possibilities and practice continuous improvement.
Engage in the community and make it fun!
Customer Management
Develop trust with customers by living our Core Values all day and every day.
Creating raving fans by providing extra mile service.
Lead management: daily followup and convert leads to appointments by scheduling appointments for the design associate.
Follow up on open proposals as needed.
Keep office organized and presentable.
Resolve customer conflicts.
Production Operations
Meet with sales staff daily to discuss recent sales and review customer expectations and product orders.
Order all products needed for jobs accurately and follow up on delivery.
Schedule the job to meet the schedule of customer and installers.
Communicate with installers and customers on start dates and times.
Update the customer with ongoing details of installation and job progress.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to start of job.
Update Salesforce/production board daily with status of job and upcoming schedule.
Marketing
Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
Support and participate in home shows.
Assist in development, management & delivery of local marketing tactics.
Support and implement LinkedIn content and postings and local marketing efforts as needed.
Financials
As a job is landed and produced, complete the job costing form with the pertinent details.
Accurately update QuickBooks/Bill.com daily for all income and expenses.
Track, prepare and manage timely payment of business-related expenses.
Continuous Improvement
Attend daily stand-ups / weekly meetings with Franchise Owner.
Work weekly and monthly to meet operation and business goals (Google reviews, client followup).
Be available to attend trainings in industry, product and operations as agreed to.
Make decisions and act in accordance with Floor Coverings Internationals core values and mission.
Qualifications
3+ years of experience in office environment as project coordinator, office manager/administrator
Experience as a project coordinator in the home improvement trades (flooring, solar, roofing, construction) is a plus
Excellent customer relationship and customer service skills
Proven experience and success working independently and ever shifting priorities
Strong communication skills, particularly over the phone
Organized, methodical, detail oriented, and excellent project management skills
Experience with SalesForce is a plus
Experience in bookkeeping using QuickBooks is a plus
Technology savvy
Job Details & Perks
Paid time off at varying milestone and goals
Opportunity for career development
Reimbursement for business travel, if needed
Full-time in fun and fast paced environment
Hybrid is possible after 6 months of employment
#J-18808-Ljbffr
As a team member at Floor Coverings International, you are key to the growth and expansion of the Northern VA franchise. Your success will allow for more clients to be served, support the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials. Impactful client engagement and effective operations are keys to our success.
Core Values
Deliver what you promise.
Respect the individual.
Have pride in what you do.
Be open-minded to possibilities and practice continuous improvement.
Engage in the community and make it fun!
Customer Management
Develop trust with customers by living our Core Values all day and every day.
Creating raving fans by providing extra mile service.
Lead management: daily followup and convert leads to appointments by scheduling appointments for the design associate.
Follow up on open proposals as needed.
Keep office organized and presentable.
Resolve customer conflicts.
Production Operations
Meet with sales staff daily to discuss recent sales and review customer expectations and product orders.
Order all products needed for jobs accurately and follow up on delivery.
Schedule the job to meet the schedule of customer and installers.
Communicate with installers and customers on start dates and times.
Update the customer with ongoing details of installation and job progress.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to start of job.
Update Salesforce/production board daily with status of job and upcoming schedule.
Marketing
Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
Support and participate in home shows.
Assist in development, management & delivery of local marketing tactics.
Support and implement LinkedIn content and postings and local marketing efforts as needed.
Financials
As a job is landed and produced, complete the job costing form with the pertinent details.
Accurately update QuickBooks/Bill.com daily for all income and expenses.
Track, prepare and manage timely payment of business-related expenses.
Continuous Improvement
Attend daily stand-ups / weekly meetings with Franchise Owner.
Work weekly and monthly to meet operation and business goals (Google reviews, client followup).
Be available to attend trainings in industry, product and operations as agreed to.
Make decisions and act in accordance with Floor Coverings Internationals core values and mission.
Qualifications
3+ years of experience in office environment as project coordinator, office manager/administrator
Experience as a project coordinator in the home improvement trades (flooring, solar, roofing, construction) is a plus
Excellent customer relationship and customer service skills
Proven experience and success working independently and ever shifting priorities
Strong communication skills, particularly over the phone
Organized, methodical, detail oriented, and excellent project management skills
Experience with SalesForce is a plus
Experience in bookkeeping using QuickBooks is a plus
Technology savvy
Job Details & Perks
Paid time off at varying milestone and goals
Opportunity for career development
Reimbursement for business travel, if needed
Full-time in fun and fast paced environment
Hybrid is possible after 6 months of employment
#J-18808-Ljbffr