Stop & Shop
Join to apply for the
Customer Service Manager
role at
Stop & Shop .
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers’ lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
Responsibilities
Oversee the daily operations of the Customer Service departments including Front End, Online Pick‑up, and Cash Office.
Ensure departments meet or exceed sales and profit targets.
Maintain high standards of sanitation and safety, ensuring compliance with all regulations.
Lead recruitment, hiring, and new‑hire orientation, maintaining a high level of talent within the department.
Direct, oversee, and evaluate the training completion of all Customer Service team members.
Monitor and evaluate associate performance and ensure associates have development plans to support professional growth.
Foster a culture of diversity and inclusion within the team.
Engage and retain associates by fostering a positive work environment.
Manage labor relations to ensure compliance with company policies and labor laws.
Address and resolve employee issues and grievances promptly and effectively.
Cultivate a culture of excellence in customer service, delivering best‑in‑class service.
Ensure customers experience a well‑stocked store with the freshest product offerings.
Support team members in their training to consistently deliver exceptional customer service.
Monitor and analyze key performance metrics related to customer service and sales.
Identify opportunities for process optimization and implement solutions to enhance operational performance.
Manage departmental budgets, expenses, and financial targets to achieve profitability goals.
Ensure all departments comply with company policies and regulatory requirements.
Conduct regular safety audits and training sessions.
Maintain a clean and safe working environment for all associates.
Engage with the local community to understand their needs and build positive relationships.
Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact.
Qualifications
1–3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments.
Bachelor’s degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience.
Highly motivated, resultsoriented, and a self‑starter with a proven track record of success.
Strong ability to influence and communicate effectively across different functions.
Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously.
Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals.
Exceptional written and verbal communication skills.
High level of customer service skills, with a genuine passion for exceeding customer expectations.
Creative and strategic thinking abilities to drive innovation and continuous improvement.
Effective organizational and time‑management skills to ensure efficient operations.
Ability to work flexible hours, including weekends and holidays.
Benefits
Culture committed to celebrating diverse backgrounds and experiences.
Comprehensive benefits package.
Opportunities for professional development and career growth.
Associate discounts.
Team of associates dedicated to serving our local customers and supporting our communities.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
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Customer Service Manager
role at
Stop & Shop .
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers’ lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
Responsibilities
Oversee the daily operations of the Customer Service departments including Front End, Online Pick‑up, and Cash Office.
Ensure departments meet or exceed sales and profit targets.
Maintain high standards of sanitation and safety, ensuring compliance with all regulations.
Lead recruitment, hiring, and new‑hire orientation, maintaining a high level of talent within the department.
Direct, oversee, and evaluate the training completion of all Customer Service team members.
Monitor and evaluate associate performance and ensure associates have development plans to support professional growth.
Foster a culture of diversity and inclusion within the team.
Engage and retain associates by fostering a positive work environment.
Manage labor relations to ensure compliance with company policies and labor laws.
Address and resolve employee issues and grievances promptly and effectively.
Cultivate a culture of excellence in customer service, delivering best‑in‑class service.
Ensure customers experience a well‑stocked store with the freshest product offerings.
Support team members in their training to consistently deliver exceptional customer service.
Monitor and analyze key performance metrics related to customer service and sales.
Identify opportunities for process optimization and implement solutions to enhance operational performance.
Manage departmental budgets, expenses, and financial targets to achieve profitability goals.
Ensure all departments comply with company policies and regulatory requirements.
Conduct regular safety audits and training sessions.
Maintain a clean and safe working environment for all associates.
Engage with the local community to understand their needs and build positive relationships.
Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact.
Qualifications
1–3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments.
Bachelor’s degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience.
Highly motivated, resultsoriented, and a self‑starter with a proven track record of success.
Strong ability to influence and communicate effectively across different functions.
Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously.
Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals.
Exceptional written and verbal communication skills.
High level of customer service skills, with a genuine passion for exceeding customer expectations.
Creative and strategic thinking abilities to drive innovation and continuous improvement.
Effective organizational and time‑management skills to ensure efficient operations.
Ability to work flexible hours, including weekends and holidays.
Benefits
Culture committed to celebrating diverse backgrounds and experiences.
Comprehensive benefits package.
Opportunities for professional development and career growth.
Associate discounts.
Team of associates dedicated to serving our local customers and supporting our communities.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
#J-18808-Ljbffr