Mad Mobile
Overview
Customer Success Associate - Bilingual (Spanish) at Mad Mobile. Location: Tampa, FL. In-office role. Must be based in or willing to relocate to Tampa, FL. Note: Candidates must be legally authorized to work in the United States. Sponsorship is not available for this role. In This Role
Own a set of accounts and partner with customers to ensure they are maximizing their engagement with CAKE. Interact with customers at every stage from implementation to renewal, including proactive account management and support. Engage in data research and analysis and provide thought leadership to customers. Adopt a digital-first approach to delivering customer success at scale. Responsibilities
Develop and maintain relationships with assigned customers, acting as their primary point of contact and trusted advisor. Oversee the onboarding of new accounts and ensure a successful implementation for the lifetime of each account. Conduct regular check-ins and reviews with customers to assess satisfaction, address issues, and gather feedback. Identify and escalate potential customer risks or churn indicators and develop mitigation strategies. Monitor key performance metrics (e.g., customer satisfaction, usage, renewal rates) and take proactive measures to drive success and retention. Understand customers’ business objectives, challenges, and requirements to identify opportunities for value-added solutions and upsell opportunities. Develop and deliver training and educational materials to help customers maximize the value of the company’s products or services. We Are Looking For Someone Who Has
Proven experience in a customer-facing role (customer success, account management, or sales). Excellent interpersonal and communication skills, with the ability to build rapport and credibility with customers at all levels. Strong problem-solving and analytical abilities to address customer needs effectively. Knowledge of the industry and the ability to understand customers’ business processes and goals. Proficiency in using CRM software and other relevant tools. Self-motivated and results-oriented, with the ability to work independently and manage multiple accounts. Demonstrated ability to collaborate and work effectively in a team environment. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Customer-focused mindset with a passion for delivering exceptional customer experiences. Requirements
Bachelor’s degree Spanish fluency 2+ years of experience in SaaS in customer-facing roles (e.g., customer success, marketing, product implementation, sales, professional services, etc.) Experience delivering presentations, leading customer calls, and fielding customer questions Proficiency in using CRM software and other relevant tools Proven organizational and time management skills, with the ability to prioritize tasks and meet deadlines Customer-focused mindset with a passion for delivering exceptional customer experiences Preferred Qualifications
Startup experience, especially in a B2B SaaS environment Bachelor’s degree in business administration, marketing, or a related field (or equivalent experience) Payment technology, restaurant and retail industry experience preferred Our Core Values
Customer – WE believe that our customers deserve the best from us every day. Accountability – WE take ownership and make things happen. Teamwork – WE win as a team and have fun doing it. Innovation – WE innovate, inspire, ignite the future! Integrity – WE are honest, ethical, and trustworthy. Why Mad Mobile?
Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance. Benefits
What about the benefits you ask? 100% company-paid benefits for medical, dental, and vision for employees on the HDHP plan. Family coverage is available at a highly discounted rate; Mad Mobile covers 90% of the family plan costs. A $1000 HSA is provided (prorated based on start date). A robust “buy-up” plan is 60% covered by Mad Mobile. 401(k) with matching contribution (up to 6%, fully vested on day one). Mad Mobile is building the next generation of in-store experiences and teams. EEOC Statement
Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. Other
We’re not accepting resumes from headhunters or recruitment agencies through this website or directly to managers. Mad Mobile does not pay fees to third-party agencies without a signed agreement.
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Customer Success Associate - Bilingual (Spanish) at Mad Mobile. Location: Tampa, FL. In-office role. Must be based in or willing to relocate to Tampa, FL. Note: Candidates must be legally authorized to work in the United States. Sponsorship is not available for this role. In This Role
Own a set of accounts and partner with customers to ensure they are maximizing their engagement with CAKE. Interact with customers at every stage from implementation to renewal, including proactive account management and support. Engage in data research and analysis and provide thought leadership to customers. Adopt a digital-first approach to delivering customer success at scale. Responsibilities
Develop and maintain relationships with assigned customers, acting as their primary point of contact and trusted advisor. Oversee the onboarding of new accounts and ensure a successful implementation for the lifetime of each account. Conduct regular check-ins and reviews with customers to assess satisfaction, address issues, and gather feedback. Identify and escalate potential customer risks or churn indicators and develop mitigation strategies. Monitor key performance metrics (e.g., customer satisfaction, usage, renewal rates) and take proactive measures to drive success and retention. Understand customers’ business objectives, challenges, and requirements to identify opportunities for value-added solutions and upsell opportunities. Develop and deliver training and educational materials to help customers maximize the value of the company’s products or services. We Are Looking For Someone Who Has
Proven experience in a customer-facing role (customer success, account management, or sales). Excellent interpersonal and communication skills, with the ability to build rapport and credibility with customers at all levels. Strong problem-solving and analytical abilities to address customer needs effectively. Knowledge of the industry and the ability to understand customers’ business processes and goals. Proficiency in using CRM software and other relevant tools. Self-motivated and results-oriented, with the ability to work independently and manage multiple accounts. Demonstrated ability to collaborate and work effectively in a team environment. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Customer-focused mindset with a passion for delivering exceptional customer experiences. Requirements
Bachelor’s degree Spanish fluency 2+ years of experience in SaaS in customer-facing roles (e.g., customer success, marketing, product implementation, sales, professional services, etc.) Experience delivering presentations, leading customer calls, and fielding customer questions Proficiency in using CRM software and other relevant tools Proven organizational and time management skills, with the ability to prioritize tasks and meet deadlines Customer-focused mindset with a passion for delivering exceptional customer experiences Preferred Qualifications
Startup experience, especially in a B2B SaaS environment Bachelor’s degree in business administration, marketing, or a related field (or equivalent experience) Payment technology, restaurant and retail industry experience preferred Our Core Values
Customer – WE believe that our customers deserve the best from us every day. Accountability – WE take ownership and make things happen. Teamwork – WE win as a team and have fun doing it. Innovation – WE innovate, inspire, ignite the future! Integrity – WE are honest, ethical, and trustworthy. Why Mad Mobile?
Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance. Benefits
What about the benefits you ask? 100% company-paid benefits for medical, dental, and vision for employees on the HDHP plan. Family coverage is available at a highly discounted rate; Mad Mobile covers 90% of the family plan costs. A $1000 HSA is provided (prorated based on start date). A robust “buy-up” plan is 60% covered by Mad Mobile. 401(k) with matching contribution (up to 6%, fully vested on day one). Mad Mobile is building the next generation of in-store experiences and teams. EEOC Statement
Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. Other
We’re not accepting resumes from headhunters or recruitment agencies through this website or directly to managers. Mad Mobile does not pay fees to third-party agencies without a signed agreement.
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