State of Washington
Rehabilitation Technician 1
Are you someone who enjoys helping people get oriented, feel welcome, and take their next step with confidence? The Division of Vocational Rehabilitation (DVR) is hiring a Rehabilitation Technician 1 to support people with disabilities as they work toward meaningful employment.
In this role, you are often the first connection people have with DVR. Your work helps set the tone for their experience — answering questions, explaining what to expect, and making sure nothing falls through the cracks. Working alongside Vocational Rehabilitation Counselors, you play an important part in keeping cases moving forward and services on track.
This is a career for someone who enjoys a mix of people-facing work and behind-the-scenes coordination. If you like staying organized, communicating clearly, and knowing your work directly supports others in reaching their goals, this position offers that every day.
Pierce County employees are eligible to receive an Orca Card for transportation needs.
Some of what you'll do:
Welcome visitors and support front desk operations by answering phones, managing lobby sign-ins, handling mail and referrals, and keeping the reception area running smoothly.
Explain DVR services and eligibility requirements in clear, straightforward language and enter new applications into the case management system within required timeframes.
Support Vocational Rehabilitation Counselors by gathering documentation, requesting vendor quotes, staying in touch with participants, and noting progress or barriers that may affect employment goals.
Schedule interpreters, service providers, and meetings; collect diagnostic information; and flag delays that could impact eligibility timelines.
Review and monitor authorizations, prepare or process payments, and complete required case reviews before closure.
Keep electronic and paper records accurate, organized, and in line with agency policies and records retention requirements.
Additional knowledge, skills and abilities we're looking for:
Knowledge of community resources: Using familiarity with local supports and service providers to help connect people to appropriate resources that support employment and vocational rehabilitation goals.
Understanding of disability-related needs: Communicating respectfully and effectively with people who may experience physical, cognitive, mental health, or communication barriers, while supporting an inclusive and welcoming office environment.
Clear communication and relationship-building skills: Working collaboratively with vocational rehabilitation counselors, service providers, and vendors, while maintaining consistent and professional communication with the people you support.
Technical and systems skills: Learning and using case management and office systems to enter applications, track documentation, monitor authorizations, and maintain accurate case records.
Interviewing and explanation skills: Gathering information, asking clarifying questions, and explaining DVR services, eligibility requirements, and next steps in a way that is understandable and reassuring.
Professional judgment and problem-solving: Navigating questions, delays, or challenging situations with patience and consistency, and knowing when to elevate issues that may affect timelines or service delivery.
Who should apply? Individuals with two years of college-level coursework AND at least one year of experience providing direct customer service in a non-retail setting.
OR
A combination of education and relevant experience that demonstrates the ability to perform the work may substitute for the required qualifications.
Interested? Apply today!
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? Please reach out to DSHS Recruiter Georgina Pringle at Georgina.Pringle@dshs.wa.gov and reference job number #09060.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
#J-18808-Ljbffr
In this role, you are often the first connection people have with DVR. Your work helps set the tone for their experience — answering questions, explaining what to expect, and making sure nothing falls through the cracks. Working alongside Vocational Rehabilitation Counselors, you play an important part in keeping cases moving forward and services on track.
This is a career for someone who enjoys a mix of people-facing work and behind-the-scenes coordination. If you like staying organized, communicating clearly, and knowing your work directly supports others in reaching their goals, this position offers that every day.
Pierce County employees are eligible to receive an Orca Card for transportation needs.
Some of what you'll do:
Welcome visitors and support front desk operations by answering phones, managing lobby sign-ins, handling mail and referrals, and keeping the reception area running smoothly.
Explain DVR services and eligibility requirements in clear, straightforward language and enter new applications into the case management system within required timeframes.
Support Vocational Rehabilitation Counselors by gathering documentation, requesting vendor quotes, staying in touch with participants, and noting progress or barriers that may affect employment goals.
Schedule interpreters, service providers, and meetings; collect diagnostic information; and flag delays that could impact eligibility timelines.
Review and monitor authorizations, prepare or process payments, and complete required case reviews before closure.
Keep electronic and paper records accurate, organized, and in line with agency policies and records retention requirements.
Additional knowledge, skills and abilities we're looking for:
Knowledge of community resources: Using familiarity with local supports and service providers to help connect people to appropriate resources that support employment and vocational rehabilitation goals.
Understanding of disability-related needs: Communicating respectfully and effectively with people who may experience physical, cognitive, mental health, or communication barriers, while supporting an inclusive and welcoming office environment.
Clear communication and relationship-building skills: Working collaboratively with vocational rehabilitation counselors, service providers, and vendors, while maintaining consistent and professional communication with the people you support.
Technical and systems skills: Learning and using case management and office systems to enter applications, track documentation, monitor authorizations, and maintain accurate case records.
Interviewing and explanation skills: Gathering information, asking clarifying questions, and explaining DVR services, eligibility requirements, and next steps in a way that is understandable and reassuring.
Professional judgment and problem-solving: Navigating questions, delays, or challenging situations with patience and consistency, and knowing when to elevate issues that may affect timelines or service delivery.
Who should apply? Individuals with two years of college-level coursework AND at least one year of experience providing direct customer service in a non-retail setting.
OR
A combination of education and relevant experience that demonstrates the ability to perform the work may substitute for the required qualifications.
Interested? Apply today!
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? Please reach out to DSHS Recruiter Georgina Pringle at Georgina.Pringle@dshs.wa.gov and reference job number #09060.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
#J-18808-Ljbffr