Huntington National Bank
Account Manager - Commercial Card
Huntington National Bank, Minnetonka, Minnesota, United States, 55345
Overview
Account Manager – Commercial Card at Huntington National Bank. The Account Manager – Commercial Card is responsible for shaping and executing strategies to maintain and enhance the value of the portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring sustained engagement and profitability. This role fosters client loyalty and growth through operational support, service delivery, and product consultation to meet or exceed client needs. Responsibilities
Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability. Engage regularly with assigned clients and become a trusted advisor to their business. Address client issues promptly, working collaboratively with internal and external teams to resolve escalations. Ensure a strong understanding of clients’ needs and the products offered, in order to cross-sell products and services within the assigned portfolio. Elevate customer value by introducing cutting-edge technology solutions. Keep clients informed on industry trends, regulatory changes, and compliance requirements. Help clients ensure proper controls are in place to avoid fraud and employee misuse. Handle contract negotiations upon renewal, ensuring competitive pricing and terms. Deliver quarterly updates to management on performance metrics and strategic insights. Cultivate and maintain robust relationships with client executives, bankers, and product managers, serving as a trusted advisor. Forge productive relationships across the organization to ensure the delivery of superior products and services. Take proactive measures to mitigate risks and resolve issues that could impact both the company and client interests. Perform other duties as assigned. Qualifications
Basic Qualifications
Bachelor’s Degree 10+ years of merchant services industry experience in customer service, sales, implementations, relationship management, and/or project management. Preferred Qualifications
Demonstrated ability to present to senior executives. Willingness to travel as needed. Persuasive communication skills, with a knack for sales messaging. Track record of surpassing sales and account management objectives. Outstanding ability to forge and maintain trust with key stakeholders. Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives. Ability to work with online systems; working knowledge of accounting/expense management. Prior Treasury Management Commercial Card and/or accounts payable experience. Proven ability in building relationships, sales, and professional maturity suitable for a business environment. Experience in solution selling, capable of aligning client needs with suitable products or services. Excellent communication and interpersonal skills, capable of effectively interacting with clients and internal stakeholders. Strong team player with effective conflict resolution, interpersonal, and management skills. Thorough knowledge of various software programs including Word, Excel, and PowerPoint and the ability to quickly learn additional systems/software. Workplace and Compensation
Exempt Status: Yes = not eligible for overtime pay; No = eligible for overtime pay. Yes Workplace Type: Office with potential flexible work arrangements; specific arrangements provided by the hiring team. Compensation Range: $70,000-$140,000 Annual Salary. Compensation may vary based on location, experience, and performance. Eligible for incentive plans and a comprehensive benefits package. Additional Notes
Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: See Huntington’s Career Web Site for details. Note to Agency Recruiters: Huntington will not pay a fee for unsolicited resumes. Agencies must have a valid Master Service Agreement and Statement of Work for consideration. Location references: Minneapolis/Minnetonka, MN area and related markets. This description reflects the responsibilities and requirements for the role as listed by Huntington National Bank and remains in the original language and context where possible.
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Account Manager – Commercial Card at Huntington National Bank. The Account Manager – Commercial Card is responsible for shaping and executing strategies to maintain and enhance the value of the portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring sustained engagement and profitability. This role fosters client loyalty and growth through operational support, service delivery, and product consultation to meet or exceed client needs. Responsibilities
Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability. Engage regularly with assigned clients and become a trusted advisor to their business. Address client issues promptly, working collaboratively with internal and external teams to resolve escalations. Ensure a strong understanding of clients’ needs and the products offered, in order to cross-sell products and services within the assigned portfolio. Elevate customer value by introducing cutting-edge technology solutions. Keep clients informed on industry trends, regulatory changes, and compliance requirements. Help clients ensure proper controls are in place to avoid fraud and employee misuse. Handle contract negotiations upon renewal, ensuring competitive pricing and terms. Deliver quarterly updates to management on performance metrics and strategic insights. Cultivate and maintain robust relationships with client executives, bankers, and product managers, serving as a trusted advisor. Forge productive relationships across the organization to ensure the delivery of superior products and services. Take proactive measures to mitigate risks and resolve issues that could impact both the company and client interests. Perform other duties as assigned. Qualifications
Basic Qualifications
Bachelor’s Degree 10+ years of merchant services industry experience in customer service, sales, implementations, relationship management, and/or project management. Preferred Qualifications
Demonstrated ability to present to senior executives. Willingness to travel as needed. Persuasive communication skills, with a knack for sales messaging. Track record of surpassing sales and account management objectives. Outstanding ability to forge and maintain trust with key stakeholders. Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives. Ability to work with online systems; working knowledge of accounting/expense management. Prior Treasury Management Commercial Card and/or accounts payable experience. Proven ability in building relationships, sales, and professional maturity suitable for a business environment. Experience in solution selling, capable of aligning client needs with suitable products or services. Excellent communication and interpersonal skills, capable of effectively interacting with clients and internal stakeholders. Strong team player with effective conflict resolution, interpersonal, and management skills. Thorough knowledge of various software programs including Word, Excel, and PowerPoint and the ability to quickly learn additional systems/software. Workplace and Compensation
Exempt Status: Yes = not eligible for overtime pay; No = eligible for overtime pay. Yes Workplace Type: Office with potential flexible work arrangements; specific arrangements provided by the hiring team. Compensation Range: $70,000-$140,000 Annual Salary. Compensation may vary based on location, experience, and performance. Eligible for incentive plans and a comprehensive benefits package. Additional Notes
Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: See Huntington’s Career Web Site for details. Note to Agency Recruiters: Huntington will not pay a fee for unsolicited resumes. Agencies must have a valid Master Service Agreement and Statement of Work for consideration. Location references: Minneapolis/Minnetonka, MN area and related markets. This description reflects the responsibilities and requirements for the role as listed by Huntington National Bank and remains in the original language and context where possible.
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