Bank of America
Business Support Manager II - GAOO Business Management
Bank of America, Phoenix, Arizona, United States, 85003
Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.
Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.
Responsibilities:
Responsible for managing day-to-day Global AML Onboarding Ops operational business support including key routine planning, business reviews, and executive ad-hoc requests
Support annual GAOO performance activities inclusive of priority and goal development and support of executive mid-year and end of year assessments
Lead the Global Records Management (GRM) program across GAOO teams inclusive of coordination of periodic adherence activities and records-related procedure development/end user training.
Manage and oversee Business Continuity, Resiliency and Events Response activities globally (i.e., BRPs, BIAs, Government Shutdown playbook). Coordinate business continuity annual/periodic activities across GAOO
Coordinate Global Operations requests inclusive of contributions to offsites/market visits, town halls support, travel and side by side tracking, and COO Integration Forum deliverables
Coordinate execution of HR deliverables including Job Code Architecture, Workplace Excellence, Mandatory Time Away, and Enterprise Management Development Series reporting
Required Qualifications:
5+years of experience in business support and/or risk management in a complex organization supporting senior leaders
Strong analytical, risk management and organizational skills with a focus on attention to detail
Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency
Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
Excellent written / verbal communication skills and executive presence
Advanced/Expert MS Office skills, especially Excel and PowerPoint
Time management skills with ability to manage and prioritize competing priorities
Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable
Ability to handle sensitive business information
Desired Qualifications
Experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination
Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
Experience managing multiple projects and adjusting to changing deadlines
Presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
Shift: 1st shift (United States of America)
Hours Per Week: 40
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.
Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.
Responsibilities:
Responsible for managing day-to-day Global AML Onboarding Ops operational business support including key routine planning, business reviews, and executive ad-hoc requests
Support annual GAOO performance activities inclusive of priority and goal development and support of executive mid-year and end of year assessments
Lead the Global Records Management (GRM) program across GAOO teams inclusive of coordination of periodic adherence activities and records-related procedure development/end user training.
Manage and oversee Business Continuity, Resiliency and Events Response activities globally (i.e., BRPs, BIAs, Government Shutdown playbook). Coordinate business continuity annual/periodic activities across GAOO
Coordinate Global Operations requests inclusive of contributions to offsites/market visits, town halls support, travel and side by side tracking, and COO Integration Forum deliverables
Coordinate execution of HR deliverables including Job Code Architecture, Workplace Excellence, Mandatory Time Away, and Enterprise Management Development Series reporting
Required Qualifications:
5+years of experience in business support and/or risk management in a complex organization supporting senior leaders
Strong analytical, risk management and organizational skills with a focus on attention to detail
Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency
Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
Excellent written / verbal communication skills and executive presence
Advanced/Expert MS Office skills, especially Excel and PowerPoint
Time management skills with ability to manage and prioritize competing priorities
Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable
Ability to handle sensitive business information
Desired Qualifications
Experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination
Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
Experience managing multiple projects and adjusting to changing deadlines
Presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
Shift: 1st shift (United States of America)
Hours Per Week: 40
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