MCR Hotels
Join to apply for the
Night Auditor
role at
MCR Hotels .
Location: Norfolk, VA | Salary: $85,000.00–$95,000.00.
Courtyard Downtown Norfolk SECTION ONE: MCR Universal Role Standards Executive Summary CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
Happy Guests
Guest Relations: greet guests happily upon arrival and throughout their stay with a smile.
Name Use: use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: all team members work together to contribute to great guest satisfaction scores.
Recovery: handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: strong knowledge of all features of the hotel facility and amenities.
Events: awareness and support for all groups and events at the hotel.
Technology: understanding of relevant technology for each role.
Phone Etiquette: answer all incoming calls with friendly service using the approved greeting.
Spotless Cleanliness: maintain clean workspaces throughout the front and back of the house.
Sparkling Clean Workspaces: all areas should be kept clean and well‑organized.
Pitching In: help clean guest rooms and public spaces as needed.
Hospitality While Cleaning: greet guests happily with a smile while cleaning.
Product Consistency & Quality: complete all operational checklists accurately on time.
Checklists to 100% Accuracy: ensure all checklists are completed accurately at the designated times.
Shift Handover Reports: accurate and timely handover reports to enable effective shift‑to‑shift communication.
Flawless Uniform: wear a clean, approved uniform, be well‑groomed, wear a nametag and smile at all times.
Teamwork: communicate clearly, honestly and professionally.
Can‑Do Attitude: stretch beyond the traditional role to meet the needs of the business and guests.
Collaboration: work together at all levels to create a welcoming environment for guests and an effective workplace.
SECTION TWO: Night Auditor, Role Specific Duties and Expectations Other Duties And Expectations
Audit Management: complete all hotel audit‑related reports by the designated time on the overnight checklist.
Security: follow overnight security measures to ensure a safe environment, including locking entrances, handling late arrivals, and responding to safety issues.
Incoming Mail: receive and note all incoming mail per the daily shift checklist.
SECTION THREE: Success Metrics Happy Guests
Management Performance Ratings
Guest Satisfaction Scores / Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk‑throughs (RVP, etc.)
Guest Ratings / Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Experience in hospitality, service, consumer‑facing franchise or related field preferred.
Can‑Do Attitude: positive attitude and willingness to learn.
Ability to Follow Guidelines: understand and follow established guidelines and procedures.
Handle Pace and Pressure: work well in stressful, high‑pressure situations.
Listening, Conflict Resolution: effectively listen, clarify, and resolve concerns raised by coworkers and guests.
Communication Skills: convey information and ideas clearly.
Hospitality and Guest Service: desire to serve all guests.
Age Requirement: must be 18 years or older.
Schedule and Travel: willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Clock‑in/Out: arrive and clock in on time, clock out at the scheduled time, never work off‑clock.
Breaks: clock in/out for breaks at the designated time on your schedule.
Call Outs: provide sufficient notice when calling out for a scheduled shift.
Physical Working Demands & Working Environment While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3–4 hours at a time).
Type on and operate computers, perform 10‑key operation and data entry, dial a telephone, and manipulate objects, handles, tools, and controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds and move throughout the hotel and rooms.
Inspect and visually observe details at close and long range.
The noise level in the work environment is usually moderate (phone ringing, heavy communication between coworkers and customers).
Language + Reasoning Skills
Read, write, understand, and communicate with others effectively using the English language.
Note: This job description does not state or imply that these are the only duties to be performed. Employees will be required to follow any other job‑related instructions and perform any other job‑related duties requested by authorized personnel. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.
Our Company
MCR is the 3rd‑largest hotel owner‑operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium‑branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three‑time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award.
What we offer / What’s in it for you?
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members
Referrals increase your chances of interviewing at MCR Hotels by 2x.
#J-18808-Ljbffr
Night Auditor
role at
MCR Hotels .
Location: Norfolk, VA | Salary: $85,000.00–$95,000.00.
Courtyard Downtown Norfolk SECTION ONE: MCR Universal Role Standards Executive Summary CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
Happy Guests
Guest Relations: greet guests happily upon arrival and throughout their stay with a smile.
Name Use: use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: all team members work together to contribute to great guest satisfaction scores.
Recovery: handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: strong knowledge of all features of the hotel facility and amenities.
Events: awareness and support for all groups and events at the hotel.
Technology: understanding of relevant technology for each role.
Phone Etiquette: answer all incoming calls with friendly service using the approved greeting.
Spotless Cleanliness: maintain clean workspaces throughout the front and back of the house.
Sparkling Clean Workspaces: all areas should be kept clean and well‑organized.
Pitching In: help clean guest rooms and public spaces as needed.
Hospitality While Cleaning: greet guests happily with a smile while cleaning.
Product Consistency & Quality: complete all operational checklists accurately on time.
Checklists to 100% Accuracy: ensure all checklists are completed accurately at the designated times.
Shift Handover Reports: accurate and timely handover reports to enable effective shift‑to‑shift communication.
Flawless Uniform: wear a clean, approved uniform, be well‑groomed, wear a nametag and smile at all times.
Teamwork: communicate clearly, honestly and professionally.
Can‑Do Attitude: stretch beyond the traditional role to meet the needs of the business and guests.
Collaboration: work together at all levels to create a welcoming environment for guests and an effective workplace.
SECTION TWO: Night Auditor, Role Specific Duties and Expectations Other Duties And Expectations
Audit Management: complete all hotel audit‑related reports by the designated time on the overnight checklist.
Security: follow overnight security measures to ensure a safe environment, including locking entrances, handling late arrivals, and responding to safety issues.
Incoming Mail: receive and note all incoming mail per the daily shift checklist.
SECTION THREE: Success Metrics Happy Guests
Management Performance Ratings
Guest Satisfaction Scores / Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk‑throughs (RVP, etc.)
Guest Ratings / Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Experience in hospitality, service, consumer‑facing franchise or related field preferred.
Can‑Do Attitude: positive attitude and willingness to learn.
Ability to Follow Guidelines: understand and follow established guidelines and procedures.
Handle Pace and Pressure: work well in stressful, high‑pressure situations.
Listening, Conflict Resolution: effectively listen, clarify, and resolve concerns raised by coworkers and guests.
Communication Skills: convey information and ideas clearly.
Hospitality and Guest Service: desire to serve all guests.
Age Requirement: must be 18 years or older.
Schedule and Travel: willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Clock‑in/Out: arrive and clock in on time, clock out at the scheduled time, never work off‑clock.
Breaks: clock in/out for breaks at the designated time on your schedule.
Call Outs: provide sufficient notice when calling out for a scheduled shift.
Physical Working Demands & Working Environment While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3–4 hours at a time).
Type on and operate computers, perform 10‑key operation and data entry, dial a telephone, and manipulate objects, handles, tools, and controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds and move throughout the hotel and rooms.
Inspect and visually observe details at close and long range.
The noise level in the work environment is usually moderate (phone ringing, heavy communication between coworkers and customers).
Language + Reasoning Skills
Read, write, understand, and communicate with others effectively using the English language.
Note: This job description does not state or imply that these are the only duties to be performed. Employees will be required to follow any other job‑related instructions and perform any other job‑related duties requested by authorized personnel. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.
Our Company
MCR is the 3rd‑largest hotel owner‑operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium‑branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three‑time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award.
What we offer / What’s in it for you?
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members
Referrals increase your chances of interviewing at MCR Hotels by 2x.
#J-18808-Ljbffr