Jobs via Dice
NICE CXone Contact Center Engineer - Fort Mill, SC (Onsite)
Jobs via Dice, Fort Mill, South Carolina, United States, 29715
NICE CXone Contact Center Engineer - Fort Mill, SC (Onsite)
Location:
Fort Mill, SC (Onsite)
Start date:
6-12 Months
Role Name:
NICE - CXone
Job Details
Seniority Level:
Entry level
Employment Type:
Full-time
Job Function:
Engineering and Information Technology
Industry:
Software Development
Responsibilities
Design Development
Architect design and maintain NICE InContact solutions including IVR ACD Campaigns, Teams, and Routing strategies
Build and automate call center workflows including writing call flows, prompts, and scripts
Ensure adherence to SDLC processes for all development and deployment activities
Integration Automation
Develop and maintain APIs, middleware, and ETL jobs for system integrations
Implement automation for user provisioning, skill assignment, and policy management
System Health Performance
Monitor system health, troubleshoot issues, and optimize performance
Ensure observability logging and proactive alerting for all critical components
Technical Expertise Required
Cloud Infrastructure
Amazon Web Services (AWS) – Strong experience including exposure to Generative LLM technologies
Networking concepts and protocols such as WebRTC for voice and video
Contact Center Technologies
NICE InContact platform – IVR, ACD, Skills, Campaigns, and Workforce Management
Nexidia Speech Analytics implementation and optimization
Workforce Management – WFM scheduling, forecasting, and intraday adjustments
Quality Management – familiarity with tools like Quality Central
AI NLU
Natural Language Understanding (NLU), specifically Ophelia
Conversational AI and ASR tuning for improved customer experience
CRM Omnichannel
Integration with Salesforce and Dynamics
Development of Click-to-Call and Chat channels ensuring an omnichannel experience
Development Skills
Full stack development – Frontend and Backend
Strong knowledge of SQL databases and data modeling
Experience with Postman for API testing and validation
Ability to build applications such as MultiFactor Authentication and Embedded Agent Workflows
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Location:
Fort Mill, SC (Onsite)
Start date:
6-12 Months
Role Name:
NICE - CXone
Job Details
Seniority Level:
Entry level
Employment Type:
Full-time
Job Function:
Engineering and Information Technology
Industry:
Software Development
Responsibilities
Design Development
Architect design and maintain NICE InContact solutions including IVR ACD Campaigns, Teams, and Routing strategies
Build and automate call center workflows including writing call flows, prompts, and scripts
Ensure adherence to SDLC processes for all development and deployment activities
Integration Automation
Develop and maintain APIs, middleware, and ETL jobs for system integrations
Implement automation for user provisioning, skill assignment, and policy management
System Health Performance
Monitor system health, troubleshoot issues, and optimize performance
Ensure observability logging and proactive alerting for all critical components
Technical Expertise Required
Cloud Infrastructure
Amazon Web Services (AWS) – Strong experience including exposure to Generative LLM technologies
Networking concepts and protocols such as WebRTC for voice and video
Contact Center Technologies
NICE InContact platform – IVR, ACD, Skills, Campaigns, and Workforce Management
Nexidia Speech Analytics implementation and optimization
Workforce Management – WFM scheduling, forecasting, and intraday adjustments
Quality Management – familiarity with tools like Quality Central
AI NLU
Natural Language Understanding (NLU), specifically Ophelia
Conversational AI and ASR tuning for improved customer experience
CRM Omnichannel
Integration with Salesforce and Dynamics
Development of Click-to-Call and Chat channels ensuring an omnichannel experience
Development Skills
Full stack development – Frontend and Backend
Strong knowledge of SQL databases and data modeling
Experience with Postman for API testing and validation
Ability to build applications such as MultiFactor Authentication and Embedded Agent Workflows
#J-18808-Ljbffr