CHRISTUS Health
Patient Financial Specialist Lead-Financial Services
CHRISTUS Health, Irving, Texas, United States, 75084
Patient Financial Specialist Lead – Financial Services
CHRISTUS Health is seeking a Patient Financial Specialist Lead to support the Revenue Cycle division by ensuring timely account resolution and reconciliation of outstanding balances for patient accounts.
Responsibilities
Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Act as a subject matter expert supporting other PFS team members and other departments/facilities within the CHRISTUS Health network.
Provide on‑the‑job training and serve as a source of knowledge for staff inquiries.
Demonstrate a strong understanding of payer benefits requirements, online claims status, submission, billing, cash application, and reconciliation procedures.
Approve or deny requested adjustments and refunds within role thresholds.
Adapt to process and procedure evaluations and improvements; support continuous change and manage special projects in addition to normal workload.
Remain flexible if duties are reassigned to serve PFS and CHRISTUS Health best.
Communicate professionally with both internal and external customers to resolve outstanding questions for account resolution while maintaining compliance.
Ensure quality and productivity standards are met or exceeded.
Document patient accounting host system or other systems in accordance with policy and procedures.
Provide continuous updates to the PFS Leadership Team regarding errors, issues, and trends related to productivity, reimbursement, and payment delays.
Work effectively within a team and contribute constructively to produce results collaboratively.
Seek to understand and address customer needs, concerns, and priorities; meet expectations and gain trust and respect.
Demonstrate expertise in role requirements as outlined in this job description for a specific area of responsibility.
Have in‑depth knowledge to efficiently maneuver through Patient Accounting Systems, Document Imaging, Databases, etc.; strong end‑user and processing perspective.
Have good technical aptitude with MS Office products (Word, Excel, PowerPoint, Outlook) and the ability to learn advanced skills.
Understand various government and non‑government programs, billing, customer service, and cash applications.
Preferably understand alternative Business Office financial resources and can provide recommendations related to these sources.
Education & Skills
HS Diploma or equivalency required.
Post‑HS education preferred.
Experience
5–7 years of experience preferred.
Demonstrated success working in a team environment focused on meeting organization goals and objectives required.
Experience in role requirements as outlined in job description for a specific area of responsibility preferred.
College education, previous insurance company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Understanding of alternative Business Office financial resources and ability to provide recommendations related to these sources is preferred.
Experience working within a multi‑facility hospital business office environment preferred.
Licenses, Registrations, or Certifications
None required.
Work Schedule 8 AM – 5 PM, Monday‑Friday
Work Type Full Time
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Responsibilities
Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Act as a subject matter expert supporting other PFS team members and other departments/facilities within the CHRISTUS Health network.
Provide on‑the‑job training and serve as a source of knowledge for staff inquiries.
Demonstrate a strong understanding of payer benefits requirements, online claims status, submission, billing, cash application, and reconciliation procedures.
Approve or deny requested adjustments and refunds within role thresholds.
Adapt to process and procedure evaluations and improvements; support continuous change and manage special projects in addition to normal workload.
Remain flexible if duties are reassigned to serve PFS and CHRISTUS Health best.
Communicate professionally with both internal and external customers to resolve outstanding questions for account resolution while maintaining compliance.
Ensure quality and productivity standards are met or exceeded.
Document patient accounting host system or other systems in accordance with policy and procedures.
Provide continuous updates to the PFS Leadership Team regarding errors, issues, and trends related to productivity, reimbursement, and payment delays.
Work effectively within a team and contribute constructively to produce results collaboratively.
Seek to understand and address customer needs, concerns, and priorities; meet expectations and gain trust and respect.
Demonstrate expertise in role requirements as outlined in this job description for a specific area of responsibility.
Have in‑depth knowledge to efficiently maneuver through Patient Accounting Systems, Document Imaging, Databases, etc.; strong end‑user and processing perspective.
Have good technical aptitude with MS Office products (Word, Excel, PowerPoint, Outlook) and the ability to learn advanced skills.
Understand various government and non‑government programs, billing, customer service, and cash applications.
Preferably understand alternative Business Office financial resources and can provide recommendations related to these sources.
Education & Skills
HS Diploma or equivalency required.
Post‑HS education preferred.
Experience
5–7 years of experience preferred.
Demonstrated success working in a team environment focused on meeting organization goals and objectives required.
Experience in role requirements as outlined in job description for a specific area of responsibility preferred.
College education, previous insurance company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Understanding of alternative Business Office financial resources and ability to provide recommendations related to these sources is preferred.
Experience working within a multi‑facility hospital business office environment preferred.
Licenses, Registrations, or Certifications
None required.
Work Schedule 8 AM – 5 PM, Monday‑Friday
Work Type Full Time
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