Texas.gov - State of Texas Official Website
Facility Investigator
Texas.gov - State of Texas Official Website, Carlsbad, Texas, United States, 76934
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title:
Facility investigator
Job Title:
Investigator II
Agency:
Health & Human Services Comm
Department:
Risk Mgmt / Safety & Investig
Posting Number:
12316
Closing Date:
01/12/2026
Posting Audience:
Internal and External
Occupational Category:
Protective Services
Salary Group:
TEXAS-B-16
Salary Range:
$3,409.83-$5,094.16
Pay Frequency:
Monthly
Shift:
Evening
Additional Shift:
Days (First)
Telework:
Not Eligible for Telework
Travel:
Up to 5%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Facility Location:
San Angelo State Supported Living Center
Job Location City:
CARLSBAD
Job Location Address:
11640 US HWY 87 N
Other Locations:
MOS Codes:
5805,5813,5819,5821,5822,7596,8012,14N,14NX,183X,1D7X1,1N0X1,1S0X1,250X,311A,31A,31B,31D,31PX,351L,351M,35A,35L,35M,3E7X1,3P0X1,43HX,4B0X1,4E0X1,5I0,649X,683X,71SX,749X,783X,89D,89E,EOD,INV,IS,IV,LN,MA,ME,MLES,MSSD,MSSE,MSSR,MST,OAP12,OAP14
Brief Job Description Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus‑based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers.
Essential Job Functions Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. Conducts investigations of Reportable Incidents and Serious Injury and the preliminary investigation of unusual incidents to ensure prompt intervention in the care, safety and well‑being of persons served. Works collaboratively with campus administrators to ensure incidents that occur after normal business hours are investigated promptly and move through the investigative life‑cycle as required by applicable policy and procedures. Collects and reviews evidence and data through field investigations and data collection, including direct observations and review of video surveillance. Contacts and interviews witnesses and complainants.
Evaluates, summarizes and documents investigative findings. Prepares reports and communicates findings to designated supervisory staff. Prepares cases for presentation at administrative hearings such as those involving staff terminations and presents testimony when required. Attends daily meeting related to Abuse Neglect and Exploitation (ANE) Unusual Incidents, peer‑to‑peer aggression and falls. Prepares detailed meeting minutes and follows up on identified issues. Serves as a member of the Incident Management Team, conducts Root Cause Analysis meetings and participates on other assigned committees as needed. Works effectively with external agencies including HHSC, State‑Office, law enforcement (including OIG), HHSC‑PI and other entities, to complete collaborative investigations as assigned by the supervisor.
Completes data entry and coordinates actions following unusual incidents, serious client injuries, and abuse/neglect allegations, and ensures incidents are reported to HHSC Regulatory, HHSC State Office and other agencies within required timeframes. Assists with tracking of these reports. Complies with the requirements and protocols of the essential elements of incident management. Reports incidents to the HHSC‑PI per incident management requirements. Participates in, and facilitates, individualized root cause analysis related to specific investigations and makes recommendations for proactive measures to prevent future injury occurrences and/or policy violations. Participates on work groups and committees related to incident management and root cause analysis to analyze the general SSLC operations to ensure compliance with statutory standards and regulations. Makes recommendations for improvements to the designated supervisor.
Maintains and tracks data for management reports such as trend analysis. Participates in audits and inspections as assigned by the supervisor. In the absence of clerical/administrative staff, assists with administrative duties, within the incident management department including completing orders for and distributing office supplies, scheduling interviews and appointments for the incident management coordinator, making travel arrangements, and other duties as assigned.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge, Skills and Abilities (KSAs)
Knowledge of state and federal laws and Intermediate Care Facility for individuals with intellectual disabilities (ICF‑IID) rules, regulations, policy and procedures related to State Supported Living Center, or ability to gain that knowledge.
Knowledgeable of existing laws and legislative actions that relate to protection from harm and residential rights, or ability to gain that knowledge.
Knowledge of investigative principles, techniques and procedures.
Skill in the use of a computer and applicable software including Word, Excel, and MS Outlook.
Skill in interviewing and negotiation techniques.
Skill in searching records to identify and retrieve information.
Skill in the formulation of comprehensive investigative report.
Skill in critical thinking, problem solving and research.
Ability to convey thoughts, actions, and reasons, to explain events leading up to the incidents.
Ability to effectively communicate and interview witnesses with varying emotional, educational, cultural, and social classes.
Ability to effectively manage and control emotions.
Ability to conduct investigations.
Ability to interpret and apply laws and regulations.
Ability to work collaboratively with other investigators or investigative entities such as HHSC state‑office, law enforcement, HHSC‑PI.
Ability to conduct interviews and gather facts.
Ability to evaluate findings and to prepare concise executive‑level investigative reports.
Ability to communicate effectively both orally and in writing.
Ability to testify in hearings and court proceedings.
Registrations, Licensure Requirements or Certifications None
Initial Screening Criteria
Graduation from an accredited four‑year college or university with major coursework in criminal justice or a related field is generally preferred, but not required.
Graduation from an accredited high school or GED.
Experience in investigative or incident management work.
Additional Information Applicants must pass a fingerprint criminal background check, pre‑employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE). Males between the ages of 18 – 25 must be registered with the Selective Service. All State Supported Living Center Employees are subject to Random Drug Testing. Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays. All applicants must be at least 18 years of age to be considered for employment at a state‑operated facility. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on‑line application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre‑Employment Checks and Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Download the I‑9 Form.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
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Functional Title:
Facility investigator
Job Title:
Investigator II
Agency:
Health & Human Services Comm
Department:
Risk Mgmt / Safety & Investig
Posting Number:
12316
Closing Date:
01/12/2026
Posting Audience:
Internal and External
Occupational Category:
Protective Services
Salary Group:
TEXAS-B-16
Salary Range:
$3,409.83-$5,094.16
Pay Frequency:
Monthly
Shift:
Evening
Additional Shift:
Days (First)
Telework:
Not Eligible for Telework
Travel:
Up to 5%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Facility Location:
San Angelo State Supported Living Center
Job Location City:
CARLSBAD
Job Location Address:
11640 US HWY 87 N
Other Locations:
MOS Codes:
5805,5813,5819,5821,5822,7596,8012,14N,14NX,183X,1D7X1,1N0X1,1S0X1,250X,311A,31A,31B,31D,31PX,351L,351M,35A,35L,35M,3E7X1,3P0X1,43HX,4B0X1,4E0X1,5I0,649X,683X,71SX,749X,783X,89D,89E,EOD,INV,IS,IV,LN,MA,ME,MLES,MSSD,MSSE,MSSR,MST,OAP12,OAP14
Brief Job Description Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus‑based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers.
Essential Job Functions Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. Conducts investigations of Reportable Incidents and Serious Injury and the preliminary investigation of unusual incidents to ensure prompt intervention in the care, safety and well‑being of persons served. Works collaboratively with campus administrators to ensure incidents that occur after normal business hours are investigated promptly and move through the investigative life‑cycle as required by applicable policy and procedures. Collects and reviews evidence and data through field investigations and data collection, including direct observations and review of video surveillance. Contacts and interviews witnesses and complainants.
Evaluates, summarizes and documents investigative findings. Prepares reports and communicates findings to designated supervisory staff. Prepares cases for presentation at administrative hearings such as those involving staff terminations and presents testimony when required. Attends daily meeting related to Abuse Neglect and Exploitation (ANE) Unusual Incidents, peer‑to‑peer aggression and falls. Prepares detailed meeting minutes and follows up on identified issues. Serves as a member of the Incident Management Team, conducts Root Cause Analysis meetings and participates on other assigned committees as needed. Works effectively with external agencies including HHSC, State‑Office, law enforcement (including OIG), HHSC‑PI and other entities, to complete collaborative investigations as assigned by the supervisor.
Completes data entry and coordinates actions following unusual incidents, serious client injuries, and abuse/neglect allegations, and ensures incidents are reported to HHSC Regulatory, HHSC State Office and other agencies within required timeframes. Assists with tracking of these reports. Complies with the requirements and protocols of the essential elements of incident management. Reports incidents to the HHSC‑PI per incident management requirements. Participates in, and facilitates, individualized root cause analysis related to specific investigations and makes recommendations for proactive measures to prevent future injury occurrences and/or policy violations. Participates on work groups and committees related to incident management and root cause analysis to analyze the general SSLC operations to ensure compliance with statutory standards and regulations. Makes recommendations for improvements to the designated supervisor.
Maintains and tracks data for management reports such as trend analysis. Participates in audits and inspections as assigned by the supervisor. In the absence of clerical/administrative staff, assists with administrative duties, within the incident management department including completing orders for and distributing office supplies, scheduling interviews and appointments for the incident management coordinator, making travel arrangements, and other duties as assigned.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge, Skills and Abilities (KSAs)
Knowledge of state and federal laws and Intermediate Care Facility for individuals with intellectual disabilities (ICF‑IID) rules, regulations, policy and procedures related to State Supported Living Center, or ability to gain that knowledge.
Knowledgeable of existing laws and legislative actions that relate to protection from harm and residential rights, or ability to gain that knowledge.
Knowledge of investigative principles, techniques and procedures.
Skill in the use of a computer and applicable software including Word, Excel, and MS Outlook.
Skill in interviewing and negotiation techniques.
Skill in searching records to identify and retrieve information.
Skill in the formulation of comprehensive investigative report.
Skill in critical thinking, problem solving and research.
Ability to convey thoughts, actions, and reasons, to explain events leading up to the incidents.
Ability to effectively communicate and interview witnesses with varying emotional, educational, cultural, and social classes.
Ability to effectively manage and control emotions.
Ability to conduct investigations.
Ability to interpret and apply laws and regulations.
Ability to work collaboratively with other investigators or investigative entities such as HHSC state‑office, law enforcement, HHSC‑PI.
Ability to conduct interviews and gather facts.
Ability to evaluate findings and to prepare concise executive‑level investigative reports.
Ability to communicate effectively both orally and in writing.
Ability to testify in hearings and court proceedings.
Registrations, Licensure Requirements or Certifications None
Initial Screening Criteria
Graduation from an accredited four‑year college or university with major coursework in criminal justice or a related field is generally preferred, but not required.
Graduation from an accredited high school or GED.
Experience in investigative or incident management work.
Additional Information Applicants must pass a fingerprint criminal background check, pre‑employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE). Males between the ages of 18 – 25 must be registered with the Selective Service. All State Supported Living Center Employees are subject to Random Drug Testing. Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays. All applicants must be at least 18 years of age to be considered for employment at a state‑operated facility. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on‑line application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre‑Employment Checks and Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Download the I‑9 Form.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
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