UPS
Technology Services Group (TSG), Technician II
UPS, Albuquerque, New Mexico, United States, 87101
Technology Services Group (TSG), Technician II – UPS
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
This is not a remote or flex location position; employees are required to work daily at the facility.
Job Level:
Technician II
Internal Grade Salary:
009
Work Schedule:
Sunday to Thursday | 02:00 p.m. to 10:30 p.m.
Internal posting closing date:
01/10/2026 EOD
This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross‑functional teams, and partner vendor relationships. The role manages cost, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure) while delivering an exceptional customer experience for all IT services, support, and project deployments.
Responsibilities
Provides technical training and development to departmental resources and customers.
Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
Applies approved principles for evaluating and setting goals and measures to deliver results.
Establishes and maintains professional working relationships with customers through face‑to‑face engagement, collaboration, and consultative interactions.
Utilizes technology to effectively initiate, deploy, and track projects and support services during working hours.
Performs technical, analytical, or maintenance work.
Gains knowledge through formal education in a vocational or technical degree program and on‑the‑job training.
Works within standard operating procedures and/or scientific methods.
Applies experience and skills to complete assigned work within own area of expertise.
Works with a moderate degree of supervision.
Qualifications
Must be currently located in the same geographic location as the job or willing to relocate.
Requires hardware, software, and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits.
Ability to communicate highly technical information to both technical and non‑technical users.
Knowledge of Microsoft Operating Systems.
Experience with VPN, Symantec, Remote Desktop Apps, Active Directory, and various web browsers – Preferred.
Technical Certifications such as A+, Network+ – Preferred.
Technical work experience – Preferred.
Experience troubleshooting thermal printers – Preferred.
Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry, and manipulate equipment, packages, or parts weighing up to 70 pounds – Required.
Ability to travel by car to various UPS facilities – Required.
Ability to travel overnight for periods of up to 1 week – Required.
Must have a valid driver's license – Required.
Flexible scheduling – Required.
Job Details
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industries: IT Services and IT Consulting
Location: Albuquerque, NM
Salary Range: $22.00–$30.00 per hour
Permanent employee.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
UPS is an equal‑opportunity employer. UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran or disability status, age, sexual orientation, gender identity or any other characteristic protected by law.
Must be a U.S. citizen or national, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
#J-18808-Ljbffr
This is not a remote or flex location position; employees are required to work daily at the facility.
Job Level:
Technician II
Internal Grade Salary:
009
Work Schedule:
Sunday to Thursday | 02:00 p.m. to 10:30 p.m.
Internal posting closing date:
01/10/2026 EOD
This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross‑functional teams, and partner vendor relationships. The role manages cost, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure) while delivering an exceptional customer experience for all IT services, support, and project deployments.
Responsibilities
Provides technical training and development to departmental resources and customers.
Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
Applies approved principles for evaluating and setting goals and measures to deliver results.
Establishes and maintains professional working relationships with customers through face‑to‑face engagement, collaboration, and consultative interactions.
Utilizes technology to effectively initiate, deploy, and track projects and support services during working hours.
Performs technical, analytical, or maintenance work.
Gains knowledge through formal education in a vocational or technical degree program and on‑the‑job training.
Works within standard operating procedures and/or scientific methods.
Applies experience and skills to complete assigned work within own area of expertise.
Works with a moderate degree of supervision.
Qualifications
Must be currently located in the same geographic location as the job or willing to relocate.
Requires hardware, software, and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits.
Ability to communicate highly technical information to both technical and non‑technical users.
Knowledge of Microsoft Operating Systems.
Experience with VPN, Symantec, Remote Desktop Apps, Active Directory, and various web browsers – Preferred.
Technical Certifications such as A+, Network+ – Preferred.
Technical work experience – Preferred.
Experience troubleshooting thermal printers – Preferred.
Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry, and manipulate equipment, packages, or parts weighing up to 70 pounds – Required.
Ability to travel by car to various UPS facilities – Required.
Ability to travel overnight for periods of up to 1 week – Required.
Must have a valid driver's license – Required.
Flexible scheduling – Required.
Job Details
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industries: IT Services and IT Consulting
Location: Albuquerque, NM
Salary Range: $22.00–$30.00 per hour
Permanent employee.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
UPS is an equal‑opportunity employer. UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran or disability status, age, sexual orientation, gender identity or any other characteristic protected by law.
Must be a U.S. citizen or national, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
#J-18808-Ljbffr