Heartland Dental
Join to apply for the
Practice Manager of Operations
role at
Heartland Dental
in Center Hill, Lake Mary, Florida.
Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.
Why Heartland Dental? Heartland Dental’s mission is to support dentists and their teams as they deliver the highest quality dental care while providing exceptional careers and creating value for our stakeholders.
More About The Role
Strive towards mastery of role by prioritizing and completing all PMO training needed to develop technical, commitment and leadership skills.
Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
Ensure goals and priorities of doctors and teams are achieved through servant leadership.
Bell Leadership Training every 18‑24 months.
Support the Doctor‑Led, Hygiene‑Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
Focus and prioritize efforts of team to support doctor achieving their Top 10 Professional goals.
Create alignment with doctor through daily one‑on‑ones, morning huddles and weekly touch‑points discussing communication, connection and support needed.
Commit to serving as a business partner for the doctor collaborating and developing quarterly and annual financial goals.
Help doctor prioritize, plan and block schedule for CE through doctor education and leadership programs.
Understand the benefits and metrics of DMP and help doctor monitor progress.
Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice.
Partner with doctors to identify skills needed for open positions and proper selection team within the practice.
Successfully onboard new team members through partnerships with recruiting and support office.
Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.
What You'll Gain
Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO.
Continuing education to develop your full potential and be a true business partner to our supported doctors.
Access to an expansive network of mentors and networking opportunities.
Top‑quality technology to assist in daily responsibilities and deliver exceptional patient care.
Minimum Qualifications
Associate’s or Bachelor's degree or 3‑5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
Experience working in a fast‑paced and customer‑centric environment.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Excellent communication, leadership, coaching, and conflict resolution skills.
Trustworthy; maintain patient confidentiality and team ethics.
Preferred Experience
1+ years of experience in a dental or medical setting.
1+ years of experience with insurance billing and accounts receivable.
Dentrix or other dental software experience.
Physical Requirements
Ability to perform essential duties satisfactorily with or without reasonable accommodation.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year (some travel will eventually be involved).
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre‑employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.
Who is Heartland Dental? As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Industries Wellness and Fitness Services and Hospitals and Health Care
#J-18808-Ljbffr
Practice Manager of Operations
role at
Heartland Dental
in Center Hill, Lake Mary, Florida.
Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.
Why Heartland Dental? Heartland Dental’s mission is to support dentists and their teams as they deliver the highest quality dental care while providing exceptional careers and creating value for our stakeholders.
More About The Role
Strive towards mastery of role by prioritizing and completing all PMO training needed to develop technical, commitment and leadership skills.
Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
Ensure goals and priorities of doctors and teams are achieved through servant leadership.
Bell Leadership Training every 18‑24 months.
Support the Doctor‑Led, Hygiene‑Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
Focus and prioritize efforts of team to support doctor achieving their Top 10 Professional goals.
Create alignment with doctor through daily one‑on‑ones, morning huddles and weekly touch‑points discussing communication, connection and support needed.
Commit to serving as a business partner for the doctor collaborating and developing quarterly and annual financial goals.
Help doctor prioritize, plan and block schedule for CE through doctor education and leadership programs.
Understand the benefits and metrics of DMP and help doctor monitor progress.
Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice.
Partner with doctors to identify skills needed for open positions and proper selection team within the practice.
Successfully onboard new team members through partnerships with recruiting and support office.
Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.
What You'll Gain
Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO.
Continuing education to develop your full potential and be a true business partner to our supported doctors.
Access to an expansive network of mentors and networking opportunities.
Top‑quality technology to assist in daily responsibilities and deliver exceptional patient care.
Minimum Qualifications
Associate’s or Bachelor's degree or 3‑5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
Experience working in a fast‑paced and customer‑centric environment.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Excellent communication, leadership, coaching, and conflict resolution skills.
Trustworthy; maintain patient confidentiality and team ethics.
Preferred Experience
1+ years of experience in a dental or medical setting.
1+ years of experience with insurance billing and accounts receivable.
Dentrix or other dental software experience.
Physical Requirements
Ability to perform essential duties satisfactorily with or without reasonable accommodation.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year (some travel will eventually be involved).
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre‑employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.
Who is Heartland Dental? As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Industries Wellness and Fitness Services and Hospitals and Health Care
#J-18808-Ljbffr