LaFontaine Automotive Group
Automotive Service Advisor - Dearborn, Michigan, United States
LaFontaine Automotive Group, Dearborn, Michigan, United States, 48120
Automotive Service Advisor - Dearborn, Michigan, United States
LaFontaine Automotive Group
Join a growing business that is committed to family values, employee development, environmental stewardship, community involvement, and a vibrant company culture. This role offers the opportunity to contribute to a company that values sustainability, people, and community impact.
Job Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.
Benefits
Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexible Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay
Skills & Qualifications
Problem Solving
Documentation and Repair Order Entry
Solid knowledge of computers and proficient in web navigation
Strong written and verbal communication skills
Customer focused
Ability to overcome objections
Positive Attitude
Team Player
Excellent communication skills
Education & Experience
Ability to read and comprehend instructions and information
Professional personal appearance
High School Diploma or GED
2 years or more of dealer experience
Essential Duties & Responsibilities
Maintain Customer Satisfaction Index (CSI) rating as set by service manager
Maintain the prescribed standard for “hours per customer repair order written”
Greet customers in a timely, friendly, and professional manner; keep waiting customers informed
Communicate with customers to determine the nature of their mechanical problem(s); obtain accurate customer and vehicle data
Test‑drive vehicle as necessary
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Lift the hood of every vehicle and inspect for potential additional repair needs
Explain additional work clearly and note the main reason(s) the customer brought the vehicle in; ensure repair orders are legible
Notify dispatcher of incoming work
Provide estimates for labor and parts; if cost cannot be established, leave open and contact customer later for approval
Establish each customer’s payment method; obtain credit approval if necessary
Obtain customer’s signature on repair order and provide a copy
Follow up on the progress of each repair order during the day; contact customer by telephone regarding any changes in the estimate of time promised; record changes appropriately
Handle telephone inquiries regarding work in process and appointments
Compare final invoice with original repair order
Analyze quality control report to ensure work is completed as requested and reduce comebacks
Deliver vehicle to customer and answer any questions
Maintain follow‑up program on additional items found in need of repair
Establish and maintain good working relationships with customers to encourage repeat and referral business
Ensure that work areas and customer waiting areas are kept clean
Physical Requirements
Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Regularly required to stand, talk, and hear
Frequently required to walk and sit
Potential exposure to exhaust fumes or other airborne particles
Occasionally lift and/or move up to 10 pounds
Specific vision abilities required: close vision, distance vision, color vision, and peripheral vision
The Company Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award‑winning and nationally‑recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers, and 34 Michigan retail locations. The group employs nearly 2,500 individuals. The LaFontaine Family’s mission is to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non‑profit organizations, educational institutions, and charities throughout Southeast Michigan. The group represents brands such as Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen.
Our Mission To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
Our Core Values Accountability, Responsibility, Respect, Communication, Teamwork, Passion.
LaFontaine Automotive Group is an equal opportunity employer.
#J-18808-Ljbffr
Join a growing business that is committed to family values, employee development, environmental stewardship, community involvement, and a vibrant company culture. This role offers the opportunity to contribute to a company that values sustainability, people, and community impact.
Job Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.
Benefits
Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexible Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay
Skills & Qualifications
Problem Solving
Documentation and Repair Order Entry
Solid knowledge of computers and proficient in web navigation
Strong written and verbal communication skills
Customer focused
Ability to overcome objections
Positive Attitude
Team Player
Excellent communication skills
Education & Experience
Ability to read and comprehend instructions and information
Professional personal appearance
High School Diploma or GED
2 years or more of dealer experience
Essential Duties & Responsibilities
Maintain Customer Satisfaction Index (CSI) rating as set by service manager
Maintain the prescribed standard for “hours per customer repair order written”
Greet customers in a timely, friendly, and professional manner; keep waiting customers informed
Communicate with customers to determine the nature of their mechanical problem(s); obtain accurate customer and vehicle data
Test‑drive vehicle as necessary
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Lift the hood of every vehicle and inspect for potential additional repair needs
Explain additional work clearly and note the main reason(s) the customer brought the vehicle in; ensure repair orders are legible
Notify dispatcher of incoming work
Provide estimates for labor and parts; if cost cannot be established, leave open and contact customer later for approval
Establish each customer’s payment method; obtain credit approval if necessary
Obtain customer’s signature on repair order and provide a copy
Follow up on the progress of each repair order during the day; contact customer by telephone regarding any changes in the estimate of time promised; record changes appropriately
Handle telephone inquiries regarding work in process and appointments
Compare final invoice with original repair order
Analyze quality control report to ensure work is completed as requested and reduce comebacks
Deliver vehicle to customer and answer any questions
Maintain follow‑up program on additional items found in need of repair
Establish and maintain good working relationships with customers to encourage repeat and referral business
Ensure that work areas and customer waiting areas are kept clean
Physical Requirements
Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Regularly required to stand, talk, and hear
Frequently required to walk and sit
Potential exposure to exhaust fumes or other airborne particles
Occasionally lift and/or move up to 10 pounds
Specific vision abilities required: close vision, distance vision, color vision, and peripheral vision
The Company Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award‑winning and nationally‑recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers, and 34 Michigan retail locations. The group employs nearly 2,500 individuals. The LaFontaine Family’s mission is to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non‑profit organizations, educational institutions, and charities throughout Southeast Michigan. The group represents brands such as Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen.
Our Mission To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
Our Core Values Accountability, Responsibility, Respect, Communication, Teamwork, Passion.
LaFontaine Automotive Group is an equal opportunity employer.
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