Tapestry, Inc.
Sales II- The Grove Los Angeles
Tapestry, Inc., Los Angeles, California, United States, 90079
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Sales II- The Grove Los Angeles
Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry\'s commitment to equity, inclusion, and diversity. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador. Demonstrates Coach’s Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers. Creates positive impressions with customers by presenting attire consistent with Coach’s Guide to Style. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Communicates current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross-selling. Cross-sells and encourages add-ons related to the customer’s needs. Attends to the unique and individual shopping needs of each customer; multi-tasking across customers when needed; follows up to influence/close the sale. Maintains a calm and professional demeanor; fosters a team selling environment; facilitates teamwork and collaboration with internal and external customers. Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards. Completes daily operational tasks including maintaining store, cash wrap and visual merchandising to Coach standards. Maintains a clean and tidy selling floor; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection. Replenishes inventory on the sales floor as needed. Supports store inventory by processing shipment, stocking shelves, and organizing stockroom and sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges; processes customer transactions (Purchase, Return, Exchange, Found Order). Organizes functional areas, performs routine cleaning, maintains visual merchandising expectations. Qualifications
Experience: 1–3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie talkies, reading price and product release sheets. Physical: Ability to work at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; ability to lift 25 pounds regularly and up to 50 pounds occasionally for shipments/transfers. Schedule: Able to meet Coach scheduling and availability expectations, including flexible scheduling, nights, weekends, and holidays with high retail traffic. Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Provides direct and actionable feedback; communicates clearly and takes appropriate action as needed. Creativity : Generates new and unique ideas; connects unrelated notions; adds value in brainstorming. Customer Focus : Dedicated to meeting customer expectations and building trust and relationships. Dealing with Ambiguity : Copes with change; makes decisions with incomplete information; handles risk and uncertainty. Drive for Results : Consistently top performer; goal-oriented. Interpersonal Savvy : Manages relationships with diplomacy and tact. Learning on the Fly : Learns quickly; embraces change; experiments to solve problems. Our Competencies for All People Managers Strategic Agility : Sees ahead and crafts competitive strategies. Developing Direct Reports and Others : Provides development discussions and plans; supports career growth. Building Effective Teams : Fosters team morale and collaboration; defines success for the team. Coach is an equal opportunity and affirmative action employer with decisions based on qualifications. These decisions are made without regard to protected characteristics under applicable law. Americans with Disabilities Act (ADA) Visit Coach at www.coach.com. Work Setup BASE PAY RANGE: $15.00 TO $19.50 Hourly General Description of All Benefits: Health benefits (medical, dental, vision), life and disability insurance; 401(k) and paid time off for wellness and vacations. For additional information about benefits, see U.S Store Compensation & Benefits. General Description of Other Compensation: Discounts on certain products and incentive compensation.
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Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry\'s commitment to equity, inclusion, and diversity. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador. Demonstrates Coach’s Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers. Creates positive impressions with customers by presenting attire consistent with Coach’s Guide to Style. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Communicates current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross-selling. Cross-sells and encourages add-ons related to the customer’s needs. Attends to the unique and individual shopping needs of each customer; multi-tasking across customers when needed; follows up to influence/close the sale. Maintains a calm and professional demeanor; fosters a team selling environment; facilitates teamwork and collaboration with internal and external customers. Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards. Completes daily operational tasks including maintaining store, cash wrap and visual merchandising to Coach standards. Maintains a clean and tidy selling floor; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection. Replenishes inventory on the sales floor as needed. Supports store inventory by processing shipment, stocking shelves, and organizing stockroom and sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges; processes customer transactions (Purchase, Return, Exchange, Found Order). Organizes functional areas, performs routine cleaning, maintains visual merchandising expectations. Qualifications
Experience: 1–3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie talkies, reading price and product release sheets. Physical: Ability to work at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; ability to lift 25 pounds regularly and up to 50 pounds occasionally for shipments/transfers. Schedule: Able to meet Coach scheduling and availability expectations, including flexible scheduling, nights, weekends, and holidays with high retail traffic. Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Provides direct and actionable feedback; communicates clearly and takes appropriate action as needed. Creativity : Generates new and unique ideas; connects unrelated notions; adds value in brainstorming. Customer Focus : Dedicated to meeting customer expectations and building trust and relationships. Dealing with Ambiguity : Copes with change; makes decisions with incomplete information; handles risk and uncertainty. Drive for Results : Consistently top performer; goal-oriented. Interpersonal Savvy : Manages relationships with diplomacy and tact. Learning on the Fly : Learns quickly; embraces change; experiments to solve problems. Our Competencies for All People Managers Strategic Agility : Sees ahead and crafts competitive strategies. Developing Direct Reports and Others : Provides development discussions and plans; supports career growth. Building Effective Teams : Fosters team morale and collaboration; defines success for the team. Coach is an equal opportunity and affirmative action employer with decisions based on qualifications. These decisions are made without regard to protected characteristics under applicable law. Americans with Disabilities Act (ADA) Visit Coach at www.coach.com. Work Setup BASE PAY RANGE: $15.00 TO $19.50 Hourly General Description of All Benefits: Health benefits (medical, dental, vision), life and disability insurance; 401(k) and paid time off for wellness and vacations. For additional information about benefits, see U.S Store Compensation & Benefits. General Description of Other Compensation: Discounts on certain products and incentive compensation.
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