The Hari Group
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Restaurant Manager
role at
The Hari Group
3 weeks ago • Be among the first 25 applicants
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Summary A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and to help build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.
Responsibilities
Hire, train and develop employees
Communicate job expectations to employees
Plan, monitor, appraise and review employee job performance
Provide coaching and feedback; discipline when appropriate
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure and healthy environment by following and enforcing safety, food safety and sanitation guidelines; comply with all applicable laws
Ensure brand standards and systems are executed
Prepare and complete action plans and implement production, productivity, quality and guest service standards
Complete audits and implement plans to drive system improvements
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Set sales goals and track results
Skills and Qualifications
Fluent in English
Math and financial management
Restaurant, retail, or supervisory experience
At least 18 years of age (where applicable)
High School diploma, or equivalent
Competencies – Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following brand recommended guest recovery process
Competencies – Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams and networks and applies this knowledge to achieve results
Competencies – Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent recurrence
Empowers others to make decisions and resolve issues
Competencies – Interpersonal Relationships & Influence
Develops and maintains relationships with the team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Competencies – Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Referrals increase your chances of interviewing at The Hari Group by 2x
Get notified about new Restaurant Manager jobs in
Montgomery, IL .
Naperville, IL $68,000.00-$70,000.00 • 4 days ago
Industry: Restaurants • Employment type: Full-time • Seniority level: Mid-Senior level
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Restaurant Manager
role at
The Hari Group
3 weeks ago • Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Summary A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and to help build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.
Responsibilities
Hire, train and develop employees
Communicate job expectations to employees
Plan, monitor, appraise and review employee job performance
Provide coaching and feedback; discipline when appropriate
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure and healthy environment by following and enforcing safety, food safety and sanitation guidelines; comply with all applicable laws
Ensure brand standards and systems are executed
Prepare and complete action plans and implement production, productivity, quality and guest service standards
Complete audits and implement plans to drive system improvements
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Set sales goals and track results
Skills and Qualifications
Fluent in English
Math and financial management
Restaurant, retail, or supervisory experience
At least 18 years of age (where applicable)
High School diploma, or equivalent
Competencies – Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following brand recommended guest recovery process
Competencies – Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams and networks and applies this knowledge to achieve results
Competencies – Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent recurrence
Empowers others to make decisions and resolve issues
Competencies – Interpersonal Relationships & Influence
Develops and maintains relationships with the team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Competencies – Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Referrals increase your chances of interviewing at The Hari Group by 2x
Get notified about new Restaurant Manager jobs in
Montgomery, IL .
Naperville, IL $68,000.00-$70,000.00 • 4 days ago
Industry: Restaurants • Employment type: Full-time • Seniority level: Mid-Senior level
#J-18808-Ljbffr