Caesars Entertainment
Call Center Box Office Agent – Full Time
Join to apply for the Call Center Box Office Agent – Full Time role at Caesars Entertainment.
WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
Job Summary As a Box Office Agent, you will assist guests with their show ticket needs and serve as a resource for all guest questions with an upbeat and positive attitude. You are the first line of defense for improving guest experience. Your responsibilities include generating revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. You will also promote performers and events throughout Caesars Entertainment venues to effectively impact ticket sales. A working knowledge of Caesars shows is essential for creating a memorable guest experience.
How You Will Create The Extraordinary
Collect funds and documentation for tickets.
Serve as an Entertainment Reservation Agent as scheduled.
Maintain a positive work environment.
Process entertainment and attraction ticket transactions.
Process restaurant reservations for all Caesars Entertainment properties.
Assist guests with city and property questions.
Maintain an upbeat and positive attitude.
Stay informed about hotel events to assist guests.
Maintain professionalism and courtesy towards all guests and employees.
Anticipate guests' show needs and expectations.
What You Will Need
High School diploma or equivalent.
Minimum of one year of customer service experience preferred.
Ability to type at least 25 words per minute.
Proficiency in Ticketmaster or other ticketing systems preferred.
Availability to work any day of the week and any shift required.
Additional Requirements
Excellent phone and written communication skills.
Ability to work in a fast‑paced environment with frequently changing conditions.
Well‑groomed appearance and friendly demeanor.
Must be able to lift and carry 25 pounds, bend, crouch, kneel, twist, and work at a desk/counter.
TOGETHER WE WIN We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
About Us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Hospitality
Referrals increase your chances of interviewing at Caesars Entertainment by 2x
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WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
Job Summary As a Box Office Agent, you will assist guests with their show ticket needs and serve as a resource for all guest questions with an upbeat and positive attitude. You are the first line of defense for improving guest experience. Your responsibilities include generating revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. You will also promote performers and events throughout Caesars Entertainment venues to effectively impact ticket sales. A working knowledge of Caesars shows is essential for creating a memorable guest experience.
How You Will Create The Extraordinary
Collect funds and documentation for tickets.
Serve as an Entertainment Reservation Agent as scheduled.
Maintain a positive work environment.
Process entertainment and attraction ticket transactions.
Process restaurant reservations for all Caesars Entertainment properties.
Assist guests with city and property questions.
Maintain an upbeat and positive attitude.
Stay informed about hotel events to assist guests.
Maintain professionalism and courtesy towards all guests and employees.
Anticipate guests' show needs and expectations.
What You Will Need
High School diploma or equivalent.
Minimum of one year of customer service experience preferred.
Ability to type at least 25 words per minute.
Proficiency in Ticketmaster or other ticketing systems preferred.
Availability to work any day of the week and any shift required.
Additional Requirements
Excellent phone and written communication skills.
Ability to work in a fast‑paced environment with frequently changing conditions.
Well‑groomed appearance and friendly demeanor.
Must be able to lift and carry 25 pounds, bend, crouch, kneel, twist, and work at a desk/counter.
TOGETHER WE WIN We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
About Us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Hospitality
Referrals increase your chances of interviewing at Caesars Entertainment by 2x
#J-18808-Ljbffr