Dimension Hospitality
Guest Service Representative / Front Desk Agent
Dimension Hospitality, Tukwila, Washington, United States
Guest Service Representative / Front Desk Agent
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Guest Service Representative / Front Desk Agent
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Dimension Hospitality Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests, contributing to an overall positive experience. Job Details
Job Location:
Tukwila, WA 98188 Position Type:
Full Time Salary Range:
$21.10 - $21.65 Hourly Job Shift:
Swing Job Responsibilities
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills
Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi‑manual dexterity and fine motor skills. Additional physical & visual requirements. Stand for long periods of time. Lift/carry 6-25 lbs. Able to work overtime and irregular hours. Working Conditions
Continually works in normal office conditions and in close proximity to others. Qualifications
Education:
HS Diploma or equivalent. Experience:
Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications:
N/A Seniority Level
Entry level Employment Type
Full‑time Job Function
Other Industries
Hospitality Referrals increase your chances of interviewing at Dimension Hospitality by 2x Get notified about new Guest Service Representative jobs in
Tukwila, WA .
#J-18808-Ljbffr
Join to apply for the
Guest Service Representative / Front Desk Agent
role at
Dimension Hospitality Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests, contributing to an overall positive experience. Job Details
Job Location:
Tukwila, WA 98188 Position Type:
Full Time Salary Range:
$21.10 - $21.65 Hourly Job Shift:
Swing Job Responsibilities
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills
Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi‑manual dexterity and fine motor skills. Additional physical & visual requirements. Stand for long periods of time. Lift/carry 6-25 lbs. Able to work overtime and irregular hours. Working Conditions
Continually works in normal office conditions and in close proximity to others. Qualifications
Education:
HS Diploma or equivalent. Experience:
Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications:
N/A Seniority Level
Entry level Employment Type
Full‑time Job Function
Other Industries
Hospitality Referrals increase your chances of interviewing at Dimension Hospitality by 2x Get notified about new Guest Service Representative jobs in
Tukwila, WA .
#J-18808-Ljbffr