Seminole Hard Rock Hotel & Casino Hollywood
GUITAR POOL RECREATION GENERAL MANAGER
Seminole Hard Rock Hotel & Casino Hollywood, Florida, New York, United States
Overview
GUITAR POOL RECREATION GENERAL MANAGER role at Seminole Hard Rock Hotel & Casino Hollywood. Overview and About: Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019, including the Guitar Hotel and Oasis Tower with extensive guest amenities and a large convention space. Benefits & Perks
We offer rockin\' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more. Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! Job Location
US-FL-Hollywood Responsibilities
Under the direction of the Director of Casual Dining, responsible for the overall pool guest experience and for overseeing daily operations of the Recreation department. Direct and assist Team Members in providing maximum customer service and satisfaction while achieving financial goals, and maintaining cleanliness and organization of the pool complex. Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Adhere to Seminole Tribe’s Policies and Procedures. Identify business needs and implement solutions to improve operation, reduce costs and increase revenue. Manage departmental finances based on the budget; work with manual and automated systems and develop procedures, formats, budgets, testing, training and documentation. Coordinate with management and other departments to address POS system needs; ensure compliance with statutory, regulatory, legal and ethical standards. Maintain alignment with restaurant operations in collaboration with the Chef, including development and administration of controls for all phases of the restaurant in a profitable manner. Assist with menu item changes based on product mix reviews and guest feedback. Organize group activities, retail tracking and inventory; review reservations and daily event reports; perform daily inspections of pool areas for cleanliness and maintenance. Respond to emails, requests and tasks in a timely manner; report issues to engineering and follow up promptly; review department logbooks for issues and concerns. Ensure the pool complex supports the casino by delivering outstanding service to VIP guests during special events. Develop and implement cost control procedures and performance standards; respond to customer complaints and implement corrections when possible. Counsel, guide, train and supervise staff to maintain productivity and address staff issues and resolutions. Schedule staff based on business demands; conduct daily pre-shift and monthly departmental meetings. Demonstrate a commitment to responsible gaming and responsible alcohol service. Coach and develop reports who consistently demonstrate the Company’s Mission and Values: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Proficient knowledge of software programs such as Microsoft Excel and Word; perform other duties as assigned. Qualifications
College Degree preferred. Two (2) years in high volume full service restaurant; preferably 1–2 years in casino restaurant management. Five (5) years food and beverage experience with at least three years in management preferred. Proven track record in business management, purchasing and recordkeeping; familiarity with financial data and cost control techniques. Proficiency in Microsoft Word and Excel; ability to develop budgets and business plans, write documentation, procedures, and training programs. Project management experience (writing a project plan, measuring progress, delivering results) also required. Excellent verbal and written communication skills; ability to perform mathematical computations and work with POS systems. Ability to maneuver in all areas of restaurants and lift up to 20 pounds; ability to work at a fast pace and in stressful situations; ability to communicate effectively with guests in English. Work Environment
Stand, walk, use hands, reach, talk or hear, and other physical activities as part of the job. May require lifting up to 50 pounds and varying vision abilities. The casino environment is hectic, fast-paced, often crowded and noisy; potential exposure to second-hand smoke and other casino-related environmental factors. Closing
The Tribal Council gives preference in all employment practices to Native Americans, with first preference to Seminole Tribe members, then to members of other federally recognized Native American Tribes who meet job requirements. Required: Final candidates will be required to obtain gaming licensure by background check with Seminole Gaming Compliance prior to an offer. Background checks may include credit, criminal background and drug screen checks. Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change. Learn more about jobs and apply at the original posting or company site. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Gambling Facilities and Casinos
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GUITAR POOL RECREATION GENERAL MANAGER role at Seminole Hard Rock Hotel & Casino Hollywood. Overview and About: Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019, including the Guitar Hotel and Oasis Tower with extensive guest amenities and a large convention space. Benefits & Perks
We offer rockin\' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more. Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! Job Location
US-FL-Hollywood Responsibilities
Under the direction of the Director of Casual Dining, responsible for the overall pool guest experience and for overseeing daily operations of the Recreation department. Direct and assist Team Members in providing maximum customer service and satisfaction while achieving financial goals, and maintaining cleanliness and organization of the pool complex. Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Adhere to Seminole Tribe’s Policies and Procedures. Identify business needs and implement solutions to improve operation, reduce costs and increase revenue. Manage departmental finances based on the budget; work with manual and automated systems and develop procedures, formats, budgets, testing, training and documentation. Coordinate with management and other departments to address POS system needs; ensure compliance with statutory, regulatory, legal and ethical standards. Maintain alignment with restaurant operations in collaboration with the Chef, including development and administration of controls for all phases of the restaurant in a profitable manner. Assist with menu item changes based on product mix reviews and guest feedback. Organize group activities, retail tracking and inventory; review reservations and daily event reports; perform daily inspections of pool areas for cleanliness and maintenance. Respond to emails, requests and tasks in a timely manner; report issues to engineering and follow up promptly; review department logbooks for issues and concerns. Ensure the pool complex supports the casino by delivering outstanding service to VIP guests during special events. Develop and implement cost control procedures and performance standards; respond to customer complaints and implement corrections when possible. Counsel, guide, train and supervise staff to maintain productivity and address staff issues and resolutions. Schedule staff based on business demands; conduct daily pre-shift and monthly departmental meetings. Demonstrate a commitment to responsible gaming and responsible alcohol service. Coach and develop reports who consistently demonstrate the Company’s Mission and Values: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Proficient knowledge of software programs such as Microsoft Excel and Word; perform other duties as assigned. Qualifications
College Degree preferred. Two (2) years in high volume full service restaurant; preferably 1–2 years in casino restaurant management. Five (5) years food and beverage experience with at least three years in management preferred. Proven track record in business management, purchasing and recordkeeping; familiarity with financial data and cost control techniques. Proficiency in Microsoft Word and Excel; ability to develop budgets and business plans, write documentation, procedures, and training programs. Project management experience (writing a project plan, measuring progress, delivering results) also required. Excellent verbal and written communication skills; ability to perform mathematical computations and work with POS systems. Ability to maneuver in all areas of restaurants and lift up to 20 pounds; ability to work at a fast pace and in stressful situations; ability to communicate effectively with guests in English. Work Environment
Stand, walk, use hands, reach, talk or hear, and other physical activities as part of the job. May require lifting up to 50 pounds and varying vision abilities. The casino environment is hectic, fast-paced, often crowded and noisy; potential exposure to second-hand smoke and other casino-related environmental factors. Closing
The Tribal Council gives preference in all employment practices to Native Americans, with first preference to Seminole Tribe members, then to members of other federally recognized Native American Tribes who meet job requirements. Required: Final candidates will be required to obtain gaming licensure by background check with Seminole Gaming Compliance prior to an offer. Background checks may include credit, criminal background and drug screen checks. Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change. Learn more about jobs and apply at the original posting or company site. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Gambling Facilities and Casinos
#J-18808-Ljbffr